Customer Service Sales

DOUGLAS DUPREE

**** ***** **** ******: (***) *** - 4423

Canyon Lake, Texas 78132 *************@*****.***

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in exploring and identifying employment opportunities with your organization. My resume is enclosed for your review and consideration.

I posses over 20 years of solid experience in diverse environments. I have demonstrated a thorough knowledge and understanding in applying appropriate security methods, and providing high-quality customer service while remaining in strict compliance with state laws and company policies.

I possess excellent analytical, time-management, and problem solving proficiencies. I am able to de-escalate difficult and dangerous situations while staying positive and focused. I promote an atmosphere of mutual respect and inspire confidence and trust as an attentive listener. In summary, I bring a sense of commitment, dedication, and professionalism to every aspect of my work.

I welcome the opportunity to discuss your needs and my qualifications in greater detail. Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Douglas Dupree

DOUGLAS DUPREE

1017 Peach Tree Mobile: (208) 949 - 4423

Canyon Lake, Texas 78132 *************@*****.***

COMPETENCIES:

•Maintains Labor Percentages

•Customer Service Professional

•Fiscal Responsibility

•Continuing Learning Opportunities

•Interviewing Techniques

•Dependable Employee

•Personnel Management

•Interpersonal Relations

•Decision Making / Problem Solving

•Instructor / Personnel Trainer

PROFESSIONAL EXPERIENCE

COMMERCIAL TRUCK DRIVER 2014 - Present

SANJEL Odessa, Texas

•Commercial truck driver operator responsible for transporting heavy equipment and product to various job sites located throughout South Texas while maintaining an accident/ticket free log.

WHATABURGER RESTAURANT 2010 - 2014

MANAGER San Antonio, Texas

•Responsible for developing a strong staff to satisfy the sales, production, service and supervisory needs of the unit. Ensures health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development, and performance of staff. Demonstrates a willingness to listen to team members and address problems. Assures a clean, safe, and energy efficient operation during each shift. Ensures that the store is always, in the customer’s eye, “ready for business.”

STAFF SARGEANT-OBSERVER CONTROLER/TRAINER 1999 – Retired 2015

US ARMY RESERVE El Paso, Texas

Called to Active Duty in 2007

•Ensure standardization training and certification of mobilizing soldiers at home stations and deployment mobilization centers; instruct, train, and mentor soldiers in areas of observe and control competencies such as range practicum with weapons, practical exercises in vehicle maintenance, infantry tactics, battle drills, urban operations, reflexive fire, and combat.

•Manage rigorous classroom and outdoor training; travel frequently to evaluate soldiers performance and readiness for combat; ensure safety of trainees; accountable for the performance of over 38,000 soldiers annually; dependable worker awarded exceptional attendance; served two combat tour deployments.

EXPRESS CHEMICAL COMPANY 1996 - 1999 2005 - 2007

DISTRICT MANAGER Boise, Idaho

•Managed, developed, and hired support personnel; ensured revenue growth of products and services by implementing sales plans through training assignments; reinforced corporate policies and guidelines; acted as liaison between field sales and company headquarters.

•Produced and analyzed reports; managed inventory operations and supplies; built and maintained good customer relations; exceeded district sales growth goals through continuous strategic business and territory planning which resulted in $300K in sales.

DOUGLAS DUPREE PAGE 2

PROFESSIONAL EXPERIENCE (Continued…)

CORRECTIONS OFFICER 2000 - 2005

DEPARTMENT OF CORRECTIONS Boise, Idaho

•Maintained inmate accountability; enforced regulations and monitored prisoner activities; escorted inmates to and from cells and other destinations; searched and seized contraband; extracted inmates from dangerous situations as part of the CERT Team; settled disputes between inmates.

•Counseled inmates regarding problems, instructional programs and behavioral standards; created disciplinary and incident reports; provided a strong law enforcement presence while patrolling prison perimeter within the state property; suppressed crime; issued citations.

TERRITORY MANAGER 1994 - 1996

ECOLAB PEST ELIMINATION Boise, Idaho

•Accountable for servicing products and operating equipment; provided excellent customer service, assessed client needs, and assured customer satisfaction; utilized persuasive and consultative skills to maximize sales and marketing; implemented annual business activity plans.

•Developed and managed customer relations through direct calls, business meetings, workshops, and seminars; utilized excellent communication skills to manage complaints and resolve issues; maintained own inventory and gas mileage log; processed payments.

SUPPLY SPECIALIST 1987 - 1994

US ARMY Boise, Idaho

•Reviewed and verified shipping documents; inspected incoming equipment for potential damage; assigned storage locations for stock while maximizing warehouse space; accountable for the requisition and distribution of supplies; participated in storage operations.

•Managed and maintained supplies, stock, accounting records, equipment records, and inventory reports; coordinated supply, inventory and warehouse operations; accountable for repair equipment, petroleum products, and military vehicles worth $25M.

EDUCATION

Central Texas College, Killeen, Texas Associates of Science in Criminal Justice Graduation 1992

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