Resume

Sign in

Customer Service Microsoft Office

Location:
Toronto, Ontario, Canada
Posted:
December 24, 2015

Contact this candidate

Resume:

RESUME

Baneet Kour

*** ******** **

Toronto, M3J1V6

Email: acswm6@r.postjobfree.com

Contact no: 1-416-***-****

Dynamic and quality-focused candidate with experience providing administrative support, and customer service.

SUMMARY OF QUALIFICATIONS

Exceptional communication and interpersonal skills to build strong relationships.

Demonstrated analytical and problem-solving skills and the ability to use judgment when resolving issues.

Solid organization and multitasking skills to juggle multiple tasks and maintain composure under stress.

Experience with administrative duties, maintaining files, electronic database and preparing a variety of reports.

Ability to work in a fast paced environment with continuous changes.

Self-starter and can work well independently and within a team.

Proficient in using computer software such as word processing, spreadsheets, database, email, internet and applications to research, retrieve, and summarize information in reports.

Maintain working relationships with peers

High level of positivity and energy and always striving to achieve beyond job expectations.

Knowledge of standard office practices including typing, filing and use of electronic office equipment

COMPUTER SKILLS

Microsoft Office (Excel, Word, PowerPoint) 2007/2010/2013

Adaptable to any computer application with an extensive Learning knowledge.

Windows 07/ XP/Vista

EDUCATION

HUMAN RESOURCE MANAGEMENT, 1 YEAR CERTIFICATE COURSE- 2015

Humber College, Etobicoke, Ontario

BACHELORS OF ENGINEERING IN APPLIED ELECTRONICS AND INSTRUMENTATION. (2007-2011)

Mahant Bachittar Singh College of Engineering & Technology, J&K, India

PROFESSIONAL EXPERIENCE

Wipro BPO (A Division of Wipro Ltd.)

New Delhi, India

Client: Verizon Broadband

Sr. Technical Associate July 2011 – Sept 2012

Handled day to day technical issues related to internet connectivity, email, and slow speed.

Directed all aspects of client relations and technical support.

Managed the team of more than 10 associates.

Documented all Calls using Ticketing system REMEDY.

Provided support to DSL customers over phone.

Managed data for the entire team.

Took escalations for better customer satisfaction.

Single point of contact between management & the team members.

2. Currently Working In ASK HarGee Inc.

Service period: From 11 September 2012 - Till Date

Operation Supervisor (September 2012-Nov 2014)

Generate leads for expanding services.

Generate referrals from our existing clients

Provide necessary assistance and services to our international students.

Giving them accurate information in regards to the new immigration laws and systems that best suit them.

In addition, provided IELTS Coaching and Counselling to the new students.

International Education Advisor (Dec 2014- Till Date)

Counsel the inquiries in regards to the requirements they are looking for. Select courses that match their existing portfolio.

Giving students accurate information in regards to the new immigration laws and systems that best suit them.

Co ordinate their files with the respective immigration officer and helping them throughout the process by continuous counselling and customer support

Maintaining the records of the daily clients, walk-ins, call records, file records, and file status.

References Available Upon Request



Contact this candidate