Customer Service Sales
Resume:
Ruma Amar
Home Phone: 416-***-****; Cell: 647-***-****
Email: ****.******@*****.***
Career Objectives:
A challenging position in financial services industry dealing with customer service
Highlights:
Over five months of experience as a full time supervisor at Tim Hortons.
Over five years of experience with Tim Hortons as a team member and a Joint Health and Safety Committee member.
Worked at Canadian Tire Retail City as a Store Setup Position for two months on a contract basis.
Six months experience as a Telemarketer with Super Air Duct Cleaners.
Over two and half years of experience in taking subscription orders for Toronto Star newspaper.
Courteous, well-mannered and confident.
Hard and meticulous worker, attentive to quality and detail.
Quick learner, multi-tasker and able to adapt to demanding situations.
Able to read and follow planograms.
Earned a food-safety certificate.
Work Experience:
Supervisor (August 2015-Present)
Actively adapting the role of a supervisor as well as a manager during the afternoon shift at Tim Hortons.
Training new employees.
Responsible for handling cash, and related transactions consisting of errors and refunds, and carefully rectifying them for the customers.
Solving customer issues and complaints effectively and efficiently.
Entitled to take impending customers’ orders by efficiently providing them a convenient yet lasting experience.
Guiding the staff by assigning designated duties and tasks throughout the shifts.
Changing the cash registers by performing the shift report at the end of every shift.
Guiding the shift baker with the production quantity.
Team Member (January 2010-July 2015)
Worked as an efficient and hardworking team member in a fast-paced job setting at Tim Hortons.
Carefully followed and completed the assigned duties and tasks given by the supervisor in a specified time limit.
Helped in training new employees.
Fully trained at all the designated duties such as Storefront, Drive-thru, Sandwich bar and Coffee Station.
Joint Health and Safety Committee Member (January 2010-Present)
Responsible for scheduling and performing the monthly health and safety meeting along with another team member by assessing the store’s policy, work environment, work ethics, and health and safety of the employees.
Preparing Health and Safety minutes (brief report) of the meeting monthly at Tim Hortons.
Further discussing and reporting the related issues and concerns to the managers.
Other Experience
Worked at Canadian Tire Retail City as a Store Setup Position for two months on a contract basis.
Earlier worked with another Tim Hortons store for over six months as a team member.
Worked for about six months as a Telemarketer procuring sales at Super Air Duct Cleaning.
Worked over two and half years for Toronto Star newspaper in procuring newspaper subscription/orders, leading the sales team at Toronto Star as a Group Leader, and by providing popularized various schemes available to subscribers.
Gave on-the-job training to new incumbents both at Toronto Star as well as at Tim Hortons.
Education:
An undergraduate from UOIT, Oshawa obtaining the B.Com (hons) degree.
Obtained Diploma for Grade 12 at Cedarbrae Collegiate Institute, Scarborough.
Majors in ‘Business – General’
Achieved Dean’s Honour Roll for achievement in academic studies in 1st year of study.
Previously enrolled in the 4th year Capstone Study Project with a high end salon, Aquilibrium Salon and Spa, based in the Whitby Region (as our client) to help increase their clientele and achieve their target market with the help of various event planning and business strategies.
Hobbies & Interests:
Involved in attending workshops related to academic learning, business (commerce), mathematics, GMAT and MBA program
Music and sports
Solving mathematical problems
Shopping
Helping others in any possible way
References available on request
Contact this candidate