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Customer Service Manager

Location:
Buffalo, New York, United States
Posted:
December 24, 2015

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Resume:

JAMES W. CORPENING

*** **** ******

Buffalo, NY *4213-1245

716-***-****

acswh7@r.postjobfree.com

http://www.jcwrites.com/portfolio/

http://www.linkedin.com/pub/james-corpening-ph-d/12/bb4/b75/

SOFTWARE DEVELOPER

Accomplished Technical Professional with over 20 years of IT support, website and application development and system management success. An avid researcher and problem solver with the proven capacity to apply technical and academic skills to contribute to project success. A sound aptitude to quickly learn and teach technologies and skills.

AREAS OF STRENGTH AND EXPERTISE

Software Development

Website Development

Project Coordination

System Management

Data Analysis (R & SPSS)

Problem Solving

Technical Writing

Teaching & Coaching

Customer Service

PROGRAMMING LANGUAGES & PLATFORMS

PHP

MySQL

JavaScript

Visual Basic / .Net

PC-assembler

Python

Perl

C++

CSS

XML

HTML

Batch

Linux

Unix

Windows

E-commerce

PROFESSIONAL EXPERIENCE

IT Consultant, Buffalo, NY 1999 to Present

System Manager – Programmer – Hardware and Software Support Technician

Install and maintain secure computer networks with nightly imaging and cross-client back-up, cleaning, antivirus, and defragmentation routines. Educate users in efficient system management (software and networks). Design and create independent websites in Unix- and Linux-based PHP, Perl, and MySQL.

Key Projects and Accomplishments:

adsfindme.com – Website that allows personalized e-mail and SMS delivery of ads and coupons

magnehance.com – E-commerce website with shopping cart and integrated merchant services

subjectsignups.com – College experiment sign-up and data-management website, which has been licensed to the University at Buffalo, University of Iowa, and University of Alabama

subjectsignups.com/advising/ – College advising appointment sign-up and data-management website, which has been licensed to the University of Iowa

jcwrites.com – Professional website for freelance writing skills

Higher Education 2013 to Present

Tutor

Mentor and tutor students in C++, Visual Basic, JavaScript, PHP, MySQL, SPSS, Statistics, Psychology, and Writing at Buffalo State College and local community.

US Small Business Administration, Buffalo, NY 2012 to 2013

Customer Service Representative (GS 9.1)

Aided natural disaster victims by phone.

PROFESSIONAL EXPERIENCE CONT'D

Hitt Medical Writing, Marietta, GA 2012

Webinar Instructor

Created a webinar to explain to medical writers the steps in establishing a website. Demonstrated how to create and publish a domain name, create a database, use a hosting provider, and how to use FTP and Wordpress.

Adapt Courseware, LLC, Pittsford, NY 2011 to 2012

Psychology Author

Wrote voice-over content for narrated college course websites.

Words & Numbers, Inc., Baltimore, MD 2011, 2014

Science Author

Wrote chapter content on evolutionary thought, sensory systems, and the somatic nervous system for college Biology and Anatomy & Physiology textbooks.

University at Buffalo, Buffalo, NY 1993 to 1998

Support Specialist

Provided hardware and software maintenance, repair, and upgrades for twelve academic departments. Maintained IT networks using NetWare, Windows NT, Windows 95, Windows 3.x, and DOS.

PUBLICATIONS

SubjectSignups Administrator’s Manual and Technical Reference 2009

SubjectSignups Experimenter’s User Manual 2009

Connexions open-source undergraduate textbooks, three chapters 2011

PROFESSIONAL DEVELOPMENT AND AWARDS

Data Lakes for Big Data MOOC May-Jun. 2015

Discuss the definition, characteristics, and business value of Big Data

SAS Workshop – Programming 1 Apr. 2015

Learned the basics of Data and Process steps with Character and Numeric data

Excellence in Computer Information Systems Award 2014-2015 Mar. 2015

Demonstrated outstanding academic achievement and intellectual ability

Research Grant Feb. 2015

SUNY Buffalo State Office of Undergraduate Research, $400

EDUCATION AND TRAINING

B.S. summa cum laude, Computer Information Systems, SUNY Buffalo State, Buffalo, NY

M.A., Psychology (Behavioral Neuroscience), SUNY University at Buffalo, Buffalo, NY

B.S., Psychology (Animal Behavior), University of Florida, Gainesville, FL



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