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Management Customer Service

Location:
Nigeria
Posted:
December 24, 2015

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Resume:

** ******* ****** *** ***** rd oworonshoki Lagos,Nigeria

PHONE 070********,090******** • E-MAIL acswfw@r.postjobfree.com

AKANDE, AHMED ISHOLA

PERSONAL DETAILS

Date of Birth : 14th June, 1983

State of Origin : Kwara state

Nationality : Nigerian

Marital Status : Single

OBJECTIVE

To do my best in making a positive impact everywhere I go in every circumstance and hope to see the world attaining a better stance

ACADEMIC ACHIEVEMENTS

Obafemi Awolowo University, Nigeria (2006-2010) Bachelor of Science (B.Sc) in Geography (Hons.)

Obafemi Awolowo University, Nigeria (2003-2004) Diploma in Computer Technology

ALISON, Galway Ireland (in view) Diploma in Accounting

PROFESSIONAL QUALIFICATION

Institute of Drilling and Petroleum Engineering (in view) Suite 4, 37 Sunmola street Mende Maryland, Lagos Nigeria Certificate In Oil and Gas Safety Health Management System

Cornell University of Hotel Administration (2015) 141 Portland street 9th Floor Cambridge Massachusette Introduction to Global Hospitality Management

Global Project Management College, UK (2012) 130A Oba Ladejobi street Ikeja,Lagos Professional Certificate in Project management

SKILLS AND COMPETENCE

Advance Management problem solving skills

Good analytical skills and flare for research and interpretation

Proficient usage of Accounting Software: SAGE300 ERP and Hospitality software : MICROS

Proficient in Microsoft Excel

Knowledge and implementation of Strategic Management and analysis tools

Good customer service experience and interpersonal skill

Advance Leadership and Supervisory skills

Excellent oral and written communication skills.

Team playing and building skills.

Ability to work well under pressure and restrictive deadlines

WORK EXPERIENCE

Golden Tulip Essential Lagos Airport Hotel (2014 - 2015)

Cost Controller

- Processing supplier invoices into the system.

- Processing departmental transfers, requisitions, and allocating them to the relevant departmental codes into the SAGE system.

- Maintaining a cost of sales budget on food and beverage of 30% and 25% respectively (i.e. cost controlling).

- Monitor the purchases,receiving,storage,manufacturing and sales of stock of the company

- Ensuring that departmental variances are kept to its minimum.

- Ensure that controls are put in place to safeguard the stocks of the Residence.

- Involved in the costing of all menu items.

- Monthly and mid – month stock take (ie. Planning, conducting and computing)

- Ensure that departments are in line with per level agreed upon by Food & Beverage management.

- Daily reconciliation of beverages with Micros and physical quantities viz Opera Revenues.

- Reconciling Food and Beverage summary sheets viz Opera Revenues.

- Making sure Cost Of Sales is in line with budget.

- Recording staff and management meals and giving the Financial Controller journals for the month.

Momodu Industries Limited, Lagos. (2012-2014)

General Management Staff

-Assign projects, write reports and analyze output

-Coordinate and keep updated the records of all Project of Pro Public such as; proposal, budget, annual plan and their substantive/completion progress and financial reports,

-Prepare the daily income and expenditure account

-Ensure proper flow of communication among the management levels of the company

-Receives and process purchase order by making order(s) available in due time

-Handle customer questions, complaints, and issues

-Responsible for issuing invoice and consignment note

-Maintain inventory and ensure items are in stock

-Monitor local competitors

-Seek new customers and maintain cordial relationship with the existing ones

-Responsible for staff learning and welfare

-Responsible for tracking and compensation of staff

-Prepare notices and advertisements for vacant staff positions

-Responsible for preparing selection and interview process

-Responsible for enhancing optimum staff production

-Perform other duties assigned

Pacific Crown Hotels Ilorin, Kwara state (2004-2006)

General Supervisor

- Supervise and coordinate activities in all departments of the hotel such as bar, restaurant, front office

- Verify the daily accounts of all the departments

- Maintain inventories, ensure stock don’t run out and give report to the Hotel Manager

- Perform procurement functions

- Responsible for new staff learning

- Perform other duties assigned by the Hotel Manager

HOBBIES

Music, football, swimming, meeting people

REFEREES

Available on request



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