Store Trainer, Brookshire’s Grocery, Pittsburg, TX Nov.2002-Present
Self Employed Registered Daycare 1993-2002
Tyler Junior College, current working on finishing Associate in Business
Kilgore College, Certificate--Secretary, Receptionist,Typist,1979-1981
Pittsburg High School, General Studies 1974-1978
12 years’ experience onboarding/orientation classes
Teach new partners the art of customer service
Perform pre-employment interviews and drug screens, I-9’s
Make sure that everyone is current on certifications required for their jobs/continuing education
Coordinate with Human Resources/Training and Development departments to communicate objectives to the company employees
Organize and coordinate store events
Flexible-assist in any department in the store that needs help
Innovative and open to change find new ways to motivate employees in order to obtain company objectives
Dependable, fast learner, organized
Excellent interpersonal and coaching skills
Exceptional communicator works well alone or in groups
Familiar with Microsoft Word, Office, Excel, PowerPoint
Chosen for corporate training team to implement Workforce Management into the stores. Traveled to all stores in the company over a year’s time to train management on scheduling, forecasting and general usage of the WFM system.
Chosen by Retail Training Specialist to regularly travel to other stores to train new Store Trainers.
Earned three of the four degrees available in LEARN (leadership, empowerment and resource network) system.
Graduate of the Dale Carnegie course on leadership and public speaking.
Graduate of Fred Pryor seminars on developing emotional intelligence and professional communication.
Cashier of the year, store level, three times, and district level once.
Training in customer service, leadership, hiring, evaluations, confrontation, discrimination, diversity, harassment, customer engagement, managing fairly, safety, and positive employee relations.
To further my career in the training and development field.
To continue learning and teaching new partners how to be successful in their new jobs and provide the best customer service possible.
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