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Customer Service Training

Location:
Pittsburg, Texas, 75686, United States
Posted:
December 24, 2015

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Resume:

ANGIE DUNCAN

*** ***** *****, *********, ** *****

903-***-****, 903-***-****

acswfp@r.postjobfree.com

EXPERIENCE

Store Trainer, Brookshire’s Grocery, Pittsburg, TX Nov.2002-Present

Self Employed Registered Daycare 1993-2002

EDUCATION

Tyler Junior College, current working on finishing Associate in Business

Kilgore College, Certificate--Secretary, Receptionist,Typist,1979-1981

Pittsburg High School, General Studies 1974-1978

SKILLS

12 years’ experience onboarding/orientation classes

Teach new partners the art of customer service

Perform pre-employment interviews and drug screens, I-9’s

Make sure that everyone is current on certifications required for their jobs/continuing education

Coordinate with Human Resources/Training and Development departments to communicate objectives to the company employees

Organize and coordinate store events

Flexible-assist in any department in the store that needs help

Innovative and open to change find new ways to motivate employees in order to obtain company objectives

Dependable, fast learner, organized

Excellent interpersonal and coaching skills

Exceptional communicator works well alone or in groups

Familiar with Microsoft Word, Office, Excel, PowerPoint

ACCOMPLISHMENTS

Chosen for corporate training team to implement Workforce Management into the stores. Traveled to all stores in the company over a year’s time to train management on scheduling, forecasting and general usage of the WFM system.

Chosen by Retail Training Specialist to regularly travel to other stores to train new Store Trainers.

Earned three of the four degrees available in LEARN (leadership, empowerment and resource network) system.

Graduate of the Dale Carnegie course on leadership and public speaking.

Graduate of Fred Pryor seminars on developing emotional intelligence and professional communication.

Cashier of the year, store level, three times, and district level once.

Training in customer service, leadership, hiring, evaluations, confrontation, discrimination, diversity, harassment, customer engagement, managing fairly, safety, and positive employee relations.

GOALS

To further my career in the training and development field.

To continue learning and teaching new partners how to be successful in their new jobs and provide the best customer service possible.

REFERENCES

Jennifer Crouch, Camp County, Land, Abstract and Title Company

903-***-****

Deborah Nelson, Pilgrims Pride

903-***-****

Dr. Blair MacBeath

903-***-****



Contact this candidate