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Application Engineer and Technical Customer Service

Kennesaw, Georgia, United States
December 23, 2015

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Tamra J. Long

*** ****** ***** ***

Kennesaw, GA 30144


I’m a dedicated professional with over fourteen years of increasing responsibility, working for profit and non-profit organizations in the IT field. My experience includes, training on Microsoft products, planning, developing and maintaining:

Dell PS 4000 SANS,

Checkpoint/Nokia Firewall

Sonic Wall Firewall

Ardence Streaming Software

Extensive experience with Microsoft Clustering and SQL Clustering

MS System Center Operations Manager

Configuration and Management of Websense

Windows 2000, 2003 and 2008 Server

Expertise in DNS, DHCP and other Windows Server services

Configuration and Implementing Active Directory

Expertise on maintaining VMWare ESX 3.5 environment

2003 Exchange Server Administrator

Expertise on handling Citrix Server Farm

Expertise on Sharepoint Administration

Network Administrator

Help Desk responsibilities - Ticketing tools, HP Openview

Develop and maintain high standards in establishing procedures and policies to address present and upcoming issues

Good analytical and troubleshooting skills

Certificate for IT Security (ITS-013-03) for NASA.

Configuration and support of Windows XP, Office 2003 and 2007

Work with TCP/IP network configuration

Network deployment of Windows and Office software through Windows Software Update Services

Configuration of RAID and SCSI controller

Experienced in HP DL, ML, (BL)Blade Server, Dell, IBM, servers and EMC, IBM SAN Servers

HP Insight Manager for ProLiant and BladeSystems

Dell Open Manager

Operating Systems / Server Software:

Microsoft: Windows 2008/2003/2000/NT4 Server, Exchange 2003/2000/5.5 server, SQL 2000 server. Terminal Services, IIS, Active Directory, Group Policy, Ardence Video Streaming Software, SSH, Lotus Notes, Visio

Misc: Veritas Backup Exec 10.0/9.1/9.0/8.6 with agents, ScriptLogic 7.0 enterprise, Outlook 2003, XP, 2000, Network Associates (McAfee) Virus Scan, PowerShell 1.0, InoculateIT, ARCServe, Windows Server 2003, Windows Advanced Server 2000, Windows 2000, NT4,, Websense 5.01, Sniffer, Snort, SL 7.0 and Solomon 6.5 Accounting Administrator, Phoenix Documentation Images Software, RightFax 10.0


Hewett Packard/Compaq: ProLiant Servers 2500/DL300/ DL500/ML500 DL580/DL380/ML350 servers

Dell: Power Edge 2850/2650/2550/2450/1850/1750/1650 servers

Misc: Array Networks Array TMs, Castelle Faxpress Server 5000, Symantec 8260 spam/virus gateway device

Work Experience:

Triumphant Community Church (Non- Profit) (Contract Position three months) June 2015 – August 2015)

Information Security Specialist Job Duties:

Protects system by defining access privileges, control structures, and resources.

Recognizes problems by identifying abnormalities; reporting violations.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Keeps users informed by preparing performance reports; communicating system status.

Maintains quality service by following organization standards.

Contributes to team effort by accomplishing related results as needed.

Information Security Specialist Skills and Qualifications:

System Administration, Network Security, Problem Solving, Information Security Policies, Informing Others, Process Improvement, On-Call, Network Troubleshooting, Firewall Administration, Network Protocols, Routers, Hubs, and Switches

PNC Bank January 2011 – present – Bank Officer – October 2015

Consultant – Pomeroy May 2010 – January 2011 (hired full time PNC Bank)

RightFax Administrator for 13,000 employees

Third Tier Help Desk Support – RightFax and Lotus Notes

InfoMan Service Center Ticketing Application

Service Now Ticketing Application

Assisted in RightFax Client 9.4 and Server 2008 Replatform

NWS Phone Line Inventory Administrator

Daily Processing of PTM

Technical writing and documentation of RightFax Process

RightFax and Fax Util Support

Lotus Notes knowledge and database testing with RightFax Phase II and III implementation

Phone Line Inventory update for RightFax lines

Develop business and technical knowledge to prepare for more complex project assignments.

INTIGRAL CORPORATION – October 2008 – October 2009

Project Manger for upgrade Solomon 6.5 to SL 7.0

SL 7.0 Administrator in Cluster Environment

SQL 2005 Cluster Server

Crystal Report conversion from Solomon 6.5 to SL 7.0

Network Administrator for (4) Fenevision Plant Software

Windows Server 2008 Administrator

Windows Server 2003 Administrator (45 Server)

Upgrade Server Room with Novec 1230

Sonic Firewall Administrator

Viewpoint Administrator

Sharepoint Administrator

Fenevision Core (Manufacturing Software)

Administrator of Dell PS4000 SAN

SQL 2005 – SL 7.0 – Production Software queries


Consultant – 9/05 – 10/2008

Robert Half Technology – June 2008 – August (MTD Products) 2008 (On contract working in Data Center providing 24x7 production support)

Asset Management

Backup Exec – SpectroLogic 120


Third Tier Help Desk Support


400 Windows 2000-2003 Server Administration

VMWare ESX 3.5

Cynergies Solutions – February 2008 – March 2008 (AMTRUST Financial) (On contract working in Data Center providing 24x7 production support)

Implemented HP BladeServer using HP Administrator

Helped in testing Quest software for Active Directory implementation

Help Desk Support

Olympic Steel Inc – August 2007 – December 2007 (On contract working in Data Center providing 24x7 production support)

Network Server Administrator and Ardence Administrator

Implemented and demo Ardence Streaming Video Administrator

Server maintenance of Windows 2000 and 2003 Server for 12 locations throughout US

Voicemail and Aimworx Application for Verizon

VMWare ESX 3.5– for Ardence Server, Voicemail and Ardence Clients for testing Windows Platform and Linux environment

CBIZ Network Solutions – March 2007 – August 2007 (On contract working in Data Center providing 24x7 production support)

Field Network Technician

Supported customer base (over 100 companies) of Northern Ohio supplying technical support on all network, Exchange Server and Windows Server 2003 and 2000

Set-up and configuration of Shoretel Phone System

Maintained and implemented Pix 550

The CSC Group – May 16, 2006 – February 2, 2007

Network Administrator - Project Manager

Phoenix Documentation Imaging Project Manager for health industry

SQL 2005

Operations Team Leader

Robert Half Technology/Recovery Resources 11/30/2005 – 5/20/06 (On contract)

Interim Director of Information Technology

Planning and budgeting, Project Management

Systems Engineer managing mixed environment of Dell, Compaq, and Sun servers running Windows 2003/2000 Server, Managed Active Directory for over 300 employees

Manage company email server, Exchange 2003.

Manage a large WAN/LAN environment

VMWare Server on SANS for testing software and updates

Management includes Cisco routers and firewalls as well as Active Directory across WANS.

Manage all server and workstation service packs

Maintained over 125 Servers

OAI (Ohio Aerospace Institute) – September 2000 – October 11, 2005

Security & Network Analyst Manager

Admin of 25 Dell Power Edge servers, 2 Compaq Proliant servers, running Windows 2000 server.

Apply service packs, patches and upgrades to server operating systems immediately upon testing. Servers and Workstations are always kept up to date and never allowed to lapse in patches or service packs.

Admin of multiple Cisco Routers and Firewalls, VPN sites

Maintain VPN Accounts

Lotus Notes Administrator

Data Storage Administrator

Implemented, upgraded and maintained Checkpoint Firewall NG1 (5 years)


IT Specialist

Answering the Helpdesk phone, first level problem determination and resolution

Creating service request tickets

Building new systems for employees

Research new software products to insure compatibility

Maintaining the virus protection for associates

Monitoring the network servers for usage and capacity

First level problem resolution for Senior Researchers

Maintaining backups and restores

Rockwell Automation/Allen Bradley/Rockwell Software Inc., May 1990 – September 2000

System Technology Technician

Set-up new computers with appropriate software (NT – Office 98 – Outlook – Office 2000), using Automotive Install or manufacture’s software

Set-up business computers – laptops

Y2K Compliance software (made sure all computers where Y2K compliant by updating BIOS, installing Y2K cards in older computers and downloading software from Manufacturer’s Web page.

Coordinating the use of Audio-Visual and Video Conferencing equipment including setup.

Troubleshooting computer errors.

Performing new and updated computer setup using automated installation programs.

Performing Training Room computer setup using automated installation programs.

Performing Trade Show computer setup when required.

Proficient in Ghost Images and PictureTaker techniques.

Creating new Computer Accounts.

Generated and maintained Systems documentation as directed by Systems Technology management.

Generated and maintained IT Web Page.

Manager of Shipping and Receiving

Packing, shipping, and receiving of material.

Customer Shipments of RSWire.

Ordering replacement materials.

Safety, Environmental and Ergonomics Coordinator

Coordinating the Beta Drive – West Allis, WI. And Vancouver Safety Program.

Wrote Safety Procedures for (6) facilities.

Annual training of employees and New Employee Orientation training (over 1,000 employees)

Implemented policy to contractors and employees.

Wrote Contractor’s Manual.

OHSA certified

Courses of OHSA 501 and 505 completed

Trade Show Coordinator – October 1994 – September 2000

Execute Rockwell Software Trade Shows. Duties include:

Attend and coordinate schedules of employees for working/breaks

Work with Dimensional Media to help design RSI trade show booth (color scheme and partial layout)

Set-up and tear down of booth

Maintained a budget of $250,000 for each show (4 per year)

Meeting specified schedules and deadlines to meet discounts for labor and installation of electricity, labor, equipment, etc.


Business College Courses and IT Courses

Computer Associates – Database Administrator Degree – Phoenix University 2012

Bachelors Degree in Computer Science and Network Security (8 classes short) – Phoenix University

Awards and Certifications

Share Showcase ‘98

Rockwell Automation United Way Campaign

National Engineers Week Volunteer

Microsoft Windows NT4 Technical Support Training

Accelerated Training for Microsoft Windows NT4

Microsoft Exchange Server Series Concepts and Administration

PC Systems Servicing

PC Maintenance Basics (Cuyahoga Community College A+ Certification)

Checkpoint VPN-1/FireWall-1 Management I and Management II Certification

Checkpoint VPN-1/FireWall-1 NG Management I and Management II Certification

MS 1560 – Updating Support Skills from Win NT 4.0 to Win2000

Lotus Notes System Administrator

Maintaining Domino Infrastructure


Safety Coordinator Workshop (I, II and III)

Safety Solutions Workshop (Audit Process, Case Management, Contractor Safety, In-Plant Vehicles, Respirators, Safety Business Plan, VPP, Ergonomics, Electrical Safety)

1999 Ohio State 100% Occupational Safety and Hygiene Award

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