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Customer Service Management

National City, California, United States
December 23, 2015

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Maria P Feliciano

**** * **** ** ***'l city CA **950

Tel: 619-***-**** Hm: 619-***-****


An interesting position with a growing company in Leasing position, which will utilize my experience and education and offer the opportunity for advancement.


Microsoft Word Microsoft PowerPoint WPM 40

Microsoft Access Microsoft Excel 10-Key


Leasing agent, Career Strategies Inc San Diego, CA 01/12-Present

Ability to work in different locations

Answer all phone lines

Multi-tasking with on going projects in a fast paced environment

Responsible for the day to day and marketing operations of an apartment community assigned

Leasing agent, R&V Management Corp San Diego, CA 11/12-6/15

Hands-on involvement with all phases of property management including touring of prospects moving in/out residents, directing maintenance team on daily projects, coordinating vendor services, and pulling ads for the community daily

Leasing agent, Lincoln Military housing San Diego, CA 12/07-06/10

Ability to uncover Military family source of income, family status, attitude and reason for renting

Ability to do leases and house inspections

Managing tenants effectively and understanding their needs

Meeting the reasonable demands of Military family

Account representative, The Law offices of Patenaude and Felix 01/05-10/07

Ability to perform skip tracing to collect debtors information

Ability to negotiate and recommend solutions to the debtor

Ability to set up payment or settlement arrangements in the database

Exceptional customer service skills

Account representative, Thornton Financial services 01-04-01/05

Ability to collect credit card debts

Experience in consulting, commercial finance, commercial credit card operating management

Alerting consumers, gives consumers chance to work with our company

Educate consumers about their credit scores or chances to rebuild their credit

Account representative, Arrow Financial services 09/02-01/04

Effective phone skills and account talk off

Ability to effectively negotiate with customers

Ability to overcome customer objections to pay

Ability to solicit various payment methods


Southwestern college, Chula Vista, CA

Associate in science degree: computer and information sciences

Southwestern college, Chula Vista, CA

Certificate of achievement: office Procedure/Information processing system

Reference available upon request

Contact this candidate