Maria B. Mitchell
Customer Service Representative
Organized, compassionate, and self-motivated individual offering professional and excellent customer care within high-volume environments; exceeding customer/employer expectations by delivering exceptional service, and putting the customer first.
Electronic medical records
Microsoft Word, Excel, PowerPoint, Access, Outlook, Medical Office Manager, Medisoft
Peach State Health Plan, Smyrna, Georgia
Customer Service Representative, (11/2014-06/2015)
Verified and explained insurance benefits to recipients of health plan coverage via inbound call center, processed requests for replacement identification cards and claims information, updated account information as necessary. Provide assistance to members regarding website registration and navigation. Documented account activities for quality and metric reporting through Customer Relations Management application.
Family Dollar, Atlanta, Georgia
Store Associate, (02/2014-06/2014)
Provided an exceptional shopping experience for customers by maintaining a clean store. Stocked shelves while recovering store items. Accurately handled customer funds and processed transactions using f the POS system. Aware of customer activity and surroundings thus ensuring safe and secure shopping experiences.
Alorica Inc., Kennesaw, Georgia
Insurance Customer Care Agent, (08/2013 – 01/2014)
Answered incoming calls from new and existing policy holders in a professional and courteous manner,
provided information regarding quotes and professional liability insurance information. Processed payments to reinstate or renew member policies. Updated contact information and changes to policyholder’s accounts.
Zaxby’s Restaurant Inc., Lithonia, Georgia
Team Member/Cook, (03/2011 – 12/2011)
Prepared and cooked food according to menu slips and company instructions, operated cooking equipment such as grills and deep-fat fryers, and cleaned food preparation areas, cooking surfaces and utensils.
University of South Florida, Tampa Florida
Bachelor of Arts (B.A) in Gerontology, 2004
Brewster Technical Center, Tampa Florida
Certificate, Medical Office Assistant, 2010
REFERENCES AVAILABLE UPON REQUEST