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Technical Support Data

Location:
Anaheim, California, United States
Posted:
December 23, 2015

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Resume:

AKSHAY BHUMKAR,

acswcv@r.postjobfree.com +1-516-***-****

SUMMARY

9+ years of experience in System designing, Architecture, security, administration and troubleshooting

Complete and In-depth understanding,Architecture, solutioning &Administration of EMC Networker

&Avamar on Windows And Unix Platforms

Extensive experience in Avamar deployments 5.x, 6.x and 7.0

6+ Years of Experience in Configuring Data Domain Backup solutions

Highly Expertise in configuring Data Domain using DDBOOST, VTL, CIFS/NFS with EMC Networker, Netbackup, EMC Avamar, TSM Backup tools

Technical Expert who can support multiple platforms and applications. For Backup and Recovery using Symantec Netbackup, EMC Networker and EMC Avamar

Seven Years of in-depth experience in configuring, designing And solutioning EMC NetWorker on Unix and windows platforms

Extensive experience in Administering EMC AVAMAR

Implemented DDBoost for Veeam 7.0 Backup and replication infrastructure.

Extensive experience in configuring NDMP Backups for NAS filers both on Local and Remote configuration

Data center Backup infrastructure expert for Designing Backup solutions for various clients

Highly experience in Migration of Data centers and designing backup solutions

Highly expertise in configuring SAN Media servers for Backups

Designing, Writing technical Docs for Backup solutions in Enterprise data centers

Highly expertise in configuring and Administering Ops center, VBR and NOM for generating Automated reports for Backups

Configuration of VM servers using Vstorage API for Backups

High expertise in configuring Data domain for Netbackup using DDBoost. OST, VTL, Filesystem options

Extensive experience in Performance troubleshooting on Veritas Netbackup for 5.x/6.x and 7.x Environments

Highly expertise in configuring and writing scripts for Oracle, SQL and Data bases Backups using the Veritas Netbackup.

In deapth troubleshooting skills on Networking and performance troubleshooting on servers related to Networking

Expertise in Administering Enterprise storage Vendors EMC, Hitachi, IBM, HP And 3PAR

Expertise in configuring the SAN Brocade and MC data Switches for Managing Enterprsie storage

Handling escalations related to backups and recovery for more than 15 customers across North America and UK

Managing 30+ offshore Run support team for 24x7 backup& Recovery support PROFE S S I ONAL CERT I F I CAT I ONS

EMC certified Storage Administrator – Networker Specialist

EMC Certified NetWorker Expert – NetWorker Expert

EMC certified Implementation Engineer - Avamar Specialist

EMC Data Domain Deduplication Backup and Recovery - Data Domain Specialist

EMC certified Information Storage Associate (EMCISA) – Information Storage & Management

VERITAS Certified Professional (VCP Backup exec 10.x)

ITIL® Foundation v3 Certified

Storage Network Industry Association Certified Professional (SNIA-I)

Cisco Certified Networker Associate (CCNA)

Microsoft Certified Professional (MCP)

Certified Support Professional (CSP)

TECHN I CAL SK I LL S

Backup/Recovery Tools : EMC Networker 6.x, 7.x, 8.x & 9.0 EMC Avamar 5.x.x,6.x.x, 7.x

Data Domain 5.x

Data Protection Advisor (DPA) 5.x & 6.x

Symantec Backup Exec for Windows 9x, 10x, 11D, 12.5 Operating Systems : Windows 2003/2008/2012 server, Red Hat Enterprise Linux, Solaris, SLES.

Virtualizations : VMWARE ESX Server 3.5, 4.0, 5.0, 5.1 & 5.5 Microsoft Hyper-V Server

Applications : Microsoft Exchange Server & Microsoft SQL Server CURRENT ROL E

Worked as a Solutions Architect with EMC Data Storage till recently. I was part of the team who handles the DPS

(Data Protection Services) professional services deliveries involving solutions design, implementation and integration of various EMC products as per best practices. Being an SME (subject matter expert), I needed to review various designs and solutions of my colleagues to provide my valuable feedback for quality assurance. I was also involved a lots of EMC initiatives and collaboration with engineering, development and support team

Internally I work with the pre-sales personnel and project managers to deliver the projects. ORGAN I SAT I ONS

EMC : December 2007 – October 2015

Symantec : October 2006 – November 2007

Wipro : January 2005 - September 2006

Eleccoms : January 2004 – December 2005

Reliance Communications: November 2002 – December 2003 WORK EXPER I ENCE

EMC Data Storage, Client Safeway at Phoenix, Arizona as Solutions Architect (Data Protection Services) July 2015 – Oct 2015

Data Protection solutions designs based on EMC best practices.

I work closely with the pre-sales to take over the projects for end to end technical delivery cycles.

I need to ensure that the EMC products are fully compatible with the customer environment specially while integration with their existing applications. I need to identify any possible risks and convey the same to the customer via EMC stakeholders.

My deliverables are design workbooks, configurations guides, test acceptance plan, migration plan etc. These documents are referred by the implementation specialists during the implementation cycles.

I am also involved in critical and complicated implementations to ensure Total Customer Experience (TCE)

Being the customer technical contact, I need to jump-in whenever there is any technical issue during the whole implementation cycle till the project closure.

I have to provide knowledge transfer sessions to the customers and customer’s end users.

I also have to train and mentor the new team members as per our team requirements. Achievements

Worked on the Virtual Backup Appliance document and created a document “Vmware Protection using VBA with Networker 8.1”. The document is available on EMC support site and it covers the complete deployment and implementation procedure of VBA with Networker.

Contributed as an Exam Questions Writer for the new certification “NetWorker Expert” soon to be released on September 25 2015. Will be awarded “NetWorker Expert Certification” in October 2015 due to my contribution to formulate question bank. EMC Data Storage as Subject Matter Expert (EMC Networker)

Providing Enterprise Level Global Support for EMC Networker as a part of infrastructure management services and assist customers implement strategies to plan for maximum uptime

EMC (Legato) NetWorker installation, configuration and troubleshooting in heterogonous environment and OS platforms and upgrades from older versions 7.2 to 7.4, 7.5 and 7.6

Performing backup and recoveries of Windows, Linux/Unix and database servers (Exchange, SQL, and Oracle) in LAN/WAN/SAN environment.

Configuring and troubleshooting VCB & VADP backups, Celerra NAS Box & NetApp backup (NDMP).

Dealing with storage devices such as EMC Disk Library (EDL / VTL) and managing tape libraries, autoloaders and ACSLS SILO using Legato NetWorker

De-Duplication based backups using NetWorker integration with Avamar & Data Domain.

Taking L2 escalations for critical issues, mostly production affected or down.

Conducting technical interviews as a part of hiring process for Networker.

Interacting with Global SMEs for critical issues and discussing the possible solutions.

Creating Technical documentation and knowledgebase articles which can help to reduce the number of issues engineers are handling.

Conducting boot camp and knowledge sharing sessions for the team. Achievements

Worked on the Networker Cumulative fixes project with the Global SME team. I created and designed a standard document which is published every month with new fixes for the new cumulative releases. This document is published every month on powerlink for customer reference. I was awarded L4 R&R by Global SME Manager.

Worked on the Networker Probe issues and created an extensive Technical Note named “EMC NetWorker Probe Overview and Troubleshooting”. This document contains all the probe related error messages with proper solutions to resolve probe errors. It’s published on the powerlink and accessible to customer for ready reference. I was nominated by my manager Santosh Rai for “Silver Award” and received the same in 2011 CSS All hands from the CSS Director.

Received 5 star rating from customer for KB article, which helps in resolving critical Exchange restore. Symantec Corporation as Product Support Analyst

Providing Enterprise Level Global Support for VERITAS BACKUP EXEC for Windows Servers Storage.

Management Software for data backup and recovery.

Installing and configuring Symantec Backup Exec.

Providing technical support related to backup & recovery process in Windows Server Domain

Windows NT, 2000 and 2003 domains, Exchange 5.5,2000, 2003, 2007 and SQL 7, 2000, 2005.

Domain Controllers, Member servers and Workstations in Domains or Workgroup computers;

Disaster recovery support for Windows Servers, Exchange and SQL servers.

Installing, configuring and troubleshooting of Backup exec remote agents for Linux (Red Hat) and Oracle servers.

Recreating problems in house and providing evidence where bug fixes are required. Wipro BPO Solutions as Technical Support Associate

Worked as a Technical Support Associate for Dell Computers desktop machines.

Resolving end to end technical issues on calls for the Dell US customers.

Resolving all the Windows Xp, 98 & Me related issues.

Assisting Customers remotely by using the Dell Connect tool and resolving the issues ranging from configuring internet to installing the operating system to installing third party software. Eleccoms Corporation as Desktop Support Engineer

Installing and Removing Desktop Application Programs, Hardware.

Sharing Resources to Clients for their work related Documents.

Installation & Configuration of Windows Exchange 2000 Server Instant Messaging Over Network

(OFFLINE CHATTING ON LAN)

Everyday Backup for Security Reason like Disaster Prevention and Recovery.

Configuration and installation of the desktop machines at the client side, also installation of all the required software.

Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.

Reliance Communications as Corporate Sales Executive

Gathering information for the potential sites/buildings for rolling out Fiber optic network.

Talking to the clients and explaining them the benefits for implementing the Fiber optic network in their premises.

Interacting with the Network Engineers from the corporates to present them with the advantages of laying down Reliance Fiber optic network.

Present the benefits of the Reliance Fiber Optic Network over the competition. EDUCAT I ON

Bachelor of Commerce, Nagpur University. April 2002 PERSONAL INFORMAT I ON

Father’s Name: Arvind Bhumkar

Date of Birth: September 26, 1981

Marital Status: Married

Languages Known: English, Hindi & Marathi

Passport: Yes

REFERENCE S

Professional references are available upon request.



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