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Customer Service Management

Dallas, Texas, United States
December 23, 2015

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**** **** **** ***** *********: 928-***-****

Yuma, AZ 85364 e-mail:


Proven ability in physical and fiscal aspects of facilities management and construction.

Hands-on management style and team building experience, utilizing union and non-union employees and contractors of various cultural backgrounds.

Ability to solve problems and adapt as needed to keep projects on track.


Plant Operator May 2008-Present

Yuma Regional Medical Center, Yuma, AZ

Construction projects: 8 state-of-the-art operating rooms; a 500-space 3-story parking garage; 60 new patient rooms including installation of EPIC bringing total capacity to 328 beds. On a day-to-day basis, operate and maintain mechanical systems for 500,000 sq ft hospital plus four satellite facilities. Operate, schedule and perform preventive maintenance on chillers, towers, R/O water systems, high-pressure steam/hot water boilers, air handler units, rooftop units and fan-coil units controlled with energy management systems and pneumatic controls. All operations and maintenance performed in accordance with NFPA, HIPAA and JCAHO regulations and hospital and department budget constraints

Construction Superintendent 2006-2008

Burke & Associates Inc., Las Vegas, NV

Constructed a turn-key hotel and retail center connecting to an existing Native American casino in the Yuma, Arizona area. My key responsibilities included construction management, project engineering, design adaptation, scheduling, sub-contractor management, administrative tasks and customer liaison.

Operations 2005-2006

Sub-Contractor to Kellogg Brown Root (KBR), Houston, TX

Provided operations support to American and multi-national military in Baghdad, Iraq.

Director of Facilities 2003 -2005

Cocopah Casino, Somerton, AZ

Completed final construction punch list and opened new casino. Oversaw installation and adjustment of all mechanical systems and lighting. After casino opening, performed day-to-day facility maintenance and special projects with a staff of 50. Obtained Arizona State Gaming license.

General Contractor 2001 -2003

Self-Employed, Rochester, NY

Performed home and small business renovations; carpentry, plumbing, electrical, furnace and air conditioner installations and repairs.


EXPERIENCE (Continued):

Assistant Vice President, Facilities/Building Operations Manager 1995-2001

Citicorp North America, Inc., Pittsford and Amherst, NY

Managed facility operations in 26 New York State locations totaling 321,000 square feet, with a total annual budget of $8.9M, plus capital expenditures of $10M - $25M. Operations included installations, landscaping, maintenance and repairs to buildings and grounds; all utility delivery systems and associated equipment; including generators, switchgears and Uninterrupted Power Service (UPS), clean rooms, atmosphere-controlled sites, space planning and work station configurations; corporate dining and signs.

Director of Facilities 1994-1995

Ryco Management, Pittsford, NY 14534

Managed all maintenance for a deluxe nine-building office complex. Supervised two direct reports and ten contractors.


Boiler Certification / Donlee Technologies Inc. 9/1996 York,PA

Boiler Theory & Safety Boiler Operation

Air Conditioning and Refrigeration Certification / Donlee Technologies Inc. 7/1997

ACR Theory Safety and ACR Operations Course

B.O.M.A. Washington DC 9/1998

Asset, Financial and Technology Skills

Asset, Financial and Technology Skills for Property Manager

High Lift Operator Certification 9/2003

COMPUTER PROFICIENCY: Microsoft Word, Excel, Project, PowerPoint, e-mail packages, Visio, Primavera

ENERGY MANAGEMENT SYSTEMS: Johnson Controls, Honeywell, Andover, Trane, Stafa and Automatic Logic.


2005 US Army Third Infantry Division Recognition Award, Iraq


1997 Star of the Northeast - Outstanding Customer Service/Amherst Expansion

1999 Service Team Achievement Recognition - Rochester Contingency Hot Site

1999 Service Team Achievement Recognition - Interbank Relocation Project

2000 Service Team Achievement Recognition - WorldLink Billing Relocation Project)

2000 CBS Rave Program Praise Award: Excellence and achievement beyond the norm for Customer Service - Project P.E. Structure Cable/Data Center

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