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Customer Service Sales

Milwaukee, Wisconsin, United States
December 26, 2015

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**** *. ******* ***.

Milwaukee, WI 53225


PROFESSIONAL Im seeking a position with an agency where I can expand

my knowledge and skills to benefit both the OBJECTIVE employer and

myself. Im loyal, dedicated, and Ive demonstrated I have the drive

to be successful

in any working environment. I have extensive experience in retail

and customer service, but I

welcome the challenge of other experiences to fine-tune my skills.

Im a team player or I can work

efficiently and effectively on my own. Im customer oriented, and

I possess the ability to adapt quickly to

changing environments.

PROFESSIONAL Customer Service/Retail Sale

PROFILE Manage client accounts, assist in closing sales opening and

closing of store. Trainings to reps when needed,

coaching, and maintaining professionalism at all levels

Marketing of wireless communications and sales of core products

Renew existing customers, inbound and outbound calling. Sell

features, phones and new price plans

Computers: proficient in Microsoft word, excel; data input;

Extensive knowledge in the use of a wide

variety of office equipment including multi-telephone lines

Excel in customer service

Familiar with office protocol and procedures


Member of the Top Sales Team-US Cellular

Conducted trainings for residents of a Domestic Violence/Sexual

Assault Family Shelter (DV/SA)

Liaison between DV/SA residents and Shelter Director

Assisted in the implementation of a recreation centers; social

environment and educational programs

Assisted in the administration of grand funded programs for DV/SA

Family Shelter

Participation in the Oneida County DV/SA Committee

Facilitator: Elderly Abuse Program

Co-Facilitator: DV/SA Womens Group

Decisive Team Leader: Working with local government and area agencies

Human Services Coordination

Provided individual intervention and counseling

Provided resident referrals to appropriate agencies

Extensive Case Management

Management and Organization

Organize activities and functions targeting both senior and youth populations

Responsible for tracking attendance and grade reports of student

participants at Masterminds

Active participant in a variety of fund-raising activities for

Masterminds and a DV/SA Womens Shelter

Tracked and recorded statistical information for obtaining funding

from Federal, State and Local Agencys

Assisted in the continuation of senior and youth programs and initiatives

Assisted in the developed and implementation of age appropriate

programs and activities for the

Masterminds Study Program

Developed surveys and conducted needs assessments for DV/SA Family Shelter

Communication Skills

Experienced in public speaking

Experienced in crisis intervention

Experienced in working with varied racial, ethnic and diverse

individuals and groups

Experienced, and comfort level working with different age groups in

a variety of capacities Solid background in customer service and

problem solving

EDUCATION High School Diploma

Currently enrolled; Bachelor's Degree Program/Paralegal



PROFESSIONAL Youth & Fam Services; SHA 1995 Working Successfully with Youth

EDUCATON Youth & Fam Services; SHA 1996 Safe & Educt Activities for Youth

Youth & Fam Services; SHA 1997 Tracking Change

Tri-County Council on DV/SA 2002 Crisis Intervention Techniques

State of WI DV Conference 2002 Advocacy Training

Tri-County Council on DV/SA 2003 Case Management

Tri-County Council on DV/SA 2004 Senior Advocacy Training

EXPERIENCE Aug 2013 - Present

Time Warner Cable

Job Title: Retention Specialist

AT&T May 2011- July 2013

Job Title: Small Business Consultant

December 2004- July 2011 Sprint

Job Title: Retail Communications Consultant

April 2005 - September 2007

US Cellular

Job Title: Pro-Call Associate

May 2002; December 2004

Tri-County Council

Job Title: Shelter Staff

Senior Advocate, appointed to this position in August 2004

October 2002; July 2003

Forest County Zoning

Job Title: Secretary

August 1995; December 1998

Masterminds Study Program

Job Title: Youth Activities Coordinator


Pam LaBine

Forest County, Zoning Administrator

200 E. Madison Street

Crandon WI


Greg Leach

US Cellular Call Center, Management

Wauwatosa WI


Karen Bolding

NTC, Academic Instructor

Crandon WI


Linda Hamelin

Time Warner Cable, Supervisor

Milwaukee, WI


Kasie Boodry

1409C S. 3rd Street

Milwaukee, WI 53204


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