Sales Manager

SOMREEN SAFDAR

**** ******** **** *********** ** L5M 6K7

905-***-**** *******@*****.***

Summary of Qualification

** **** ********** ** ******** Relations/ Customer Retention and Business Development

Innovative professional with 5 years progressive experience in Collections & Account Receivables

Account Development / Customer Relationship Building/ Multi-level Sales Growth

Sales Training & Team Leadership/ Region & Territory Expansion/ Sales Presentation

Negotiation & Closing Activates/ Solutions & Consultative Sales Models/ Account Retention

Organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

Skilled at directing multiple internal and external initiatives while delivering results on primary objectives.

Experienced in procurement of profitable business, senior level account penetration and client retention.

Skillful negotiating capabilities coupled with extraordinary communication proficiency.

A tactical thinker with sound knowledge of the strategic selling process – a proven ability to close business and win back lost businesses.

Experience

Account Manager – Collection / Account Receivables 09/2011 – 09/2015 Reliance Home Comfort Toronto ON

Properly handled Inbound/Outbound collection calls while meeting goals established by supervisor and management

Negotiated re-payment of the debt per company and reconcile accounts

Assisted the customers on the best payment option and balance contract amounts

Located consumers via company approved skip-tracing methods

Researched regarding unsettled account balance that is completely or partially unpaid

Ensured follow up by phone and mail to customers on delinquent payments

Investigated customer’s accounts and documents methodically

Recorded all information about collection action of accounts into billing system

Resolved inconsistencies and prepared adjustments

Coordinated collection agency communication

Answered customer inquiries about account status

Verified payment information adjustments to manager.

Followed all company policies and procedures, participated in all weekly meetings Achievements

Closed 92% of Delinquent Accounts, exceeding targets by 42%

Consistently Achieved Quarterly goals for Business to Business Collection Targets

Win-back lost accounts by 67%

Somreen Safdar Page 2

Customer Retention Manager 03/2006 – 09/2011

Region of Peel - WM Waste Management Brampton Ontario

Identified customer needs, articulated and demonstrated a solution/ value proposition in a clear and concise manner, provided leadership as to how the solution meets their needs

Ensured that existing client renewals successfully and efficiently completed the business

approval, financial approval, and procurement phases of the sales process

Handled irate customers who called in for cancellations.

Managed complex renewal sales cycles with multiple stakeholders; consulted on deal

structures and contracting strategies

Identified and closed opportunities to organically grow named client accounts

Worked within the clients’ requirements, challenges, culture and environment to prevent cancellation.

Communicated weekly feedbacks to the sales team and upper management so better sales and customer-retention policies can be developed Achievements

Renewed over 10 corporate contracts per month and over 200 small business service change renewals – exceeding company’s estimated target by 210% Business Development Manager 04/2004 – 09/2011

Foray Group Markham Ontario

Financial Services Account Manager 03/1998 – 04/2004 American Express Markham Ontario

Education

Southeastern University – Washington DC

June1998 Bachelors of Science – Major: Marketing Management & Finance

Dean’s Honor List: Fall 1995, Spring 1996, Fall 1997, Winter 1997 and Spring 1998 for earning a 3.85 grade-point average

References

Available upon Request

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