Customer Service Administrative Assistant
Resume:
Valerie J. Zimmerman **** Riverwood Place Dr. 620-***-****
********@*****.*** Florissant, MO 63031
North County Incorporated
Hazelwood, MO
Marketing and Membership Coordinator
Coordinate inquiries for membership, website directory and membership renewal invoicing.
Organize all events including Annual Leadership Breakfast, Annual Elegant Dinner and Wine Tasting/Auction and NCI Golf Outing
Exceeded budget goals for all events in 2015
Provide high level of customer service for NCI members, board of directors
Manage news items for enewsletter and website calendar
Prepare membership presentation materials for prospective new members by updating membership brochure, Platinum and Premier information and compiling membership folders for meetings
Use of Microsoft Office suite, including PowerPoint, QuickBooks, Excel, Access and Constant Contact
Prepared press releases for NCI events, awards received by NCI and all NCI events
Created invitations, programs, ads, for NCI events
Served on Mayor’s Green Tie Ball committee and assisted in PowerPoint presentation for event
Worked with small business owners in Ferguson, Jennings and Dellwood to collect all paperwork complete application for Reinvest North County Grant
Worked with Regional Business Council and St. Louis Economic Development Partnership to assist in the execution of the small businesses workshops called Building Basic Workshops in May, 2015
Attended listening forums for small businesses after Ferguson Crisis
2013 - 2013
National Teachers Hall of Fame
Emporia, Ks
Office Management
Coordinate all induction ceremonies for inductees and Hall of Fame Board of Directors
Organize all travel and events for annual fundraising and informational meetings with the United States Department of Education
Provide program coordination for Director and Board of Directors
Provide high level of customer service for guests and tourists
Manage daily office operations, including accounts payable and accounts receivable, payroll, paying invoices and filing statements
Prepare monthly balance sheet and profit and loss report for Board meetings
Daily use of Microsoft Office suite, including PowerPoint, QuickBooks and Excel
Effective communication through tours of museum and one room schoolhouse
Prepare minutes of monthly board meetings
Left due to husband’s job relocation
2011 & 2013
Wolfcreek Nuclear Power Plant
Burlington, Ks
Firewatch Team
DZ Atlantic hires temp workers for an outage for the nuclear industry. I was trained to assume the responsibilities of a firewatch, assigned to a team of experienced welders and passed all FBI investigation to have full unescorted access to the Plant. DZ Atlantic called again for the 2013 outage and asked me to return, which I did, this time assuming FME (Foreign Material Exclusion) responsibilities and moving from Firewatch to Helper. Once again, I passed all FBI investigations.
2010 – 2011
Owens Financial Services
Emporia, Ks
Senior Administrative Assistant
Serve as liaison for clients, vendors, investors, employees and constituents.
Maintain and update business records for client files and tax records
Daily use of QuickBooks
Prepare bi-weekly payroll
Daily update of correspondence and mailing, including Fed Ex, USPS and electronic mail
Serve as office manager –answering phones, emails, scheduling appointments and general office logistics
2008 – 2009
Sutherlands Lumber, Wal Mart
Emporia, Ks
Sales Associate
I include these as an example of my excellent work ethic. While earning my Bachelor’s Degree, I balanced schoolwork and family life with part-time and full-time retail experience.
Stock and inventory
Customer Service
Cashier
2007 – 2008
Emporia Literacy Program
Emporia, Ks
Program Director
Teaching English as a second language was a challenging and rewarding experience that provided me the opportunity to learn and master many new skills. Working with a diverse community, coordinating fund-raising, organizing volunteers, giving program presentations to civic organizations and media all provided an unique opportunity to hone my "people skills" while keeping current with standard office software and managerial skills. Researched available materials to aid tutors in instruction with students
2006 – 2007
Advanced Urethane Technologies
Emporia, Ks
Program Director
Assigned as Executive Multi-Tasker – my assigned duties were expanded shortly after I started and I became proficient at managing my time
Serve as Accounting Assistant reconciling bills of lading
Operate the telecommunications system
Maintain office filing system
General Office - schedule meetings, handle daily mail and shipping for the office and maintain records both in electronic and conventional formats, make travel arrangements, prepare expense reports, and prepare budget reports
Education – “Develop a passion for learning. If you do, you will never cease to grow.”
2009
Emporia State University
Emporia, Ks
Graduated
Bachelor of Science, Magna Cum Laude, GPA 3.78/4.00
Member, AKD, National Honor Society of Sociology Majors
Volunteer – “The best way to find yourself, is to lose yourself in the service of others.”
Graduate of Leadership Emporia
Emporia Arts Council – Board Member
United Way – Board Member Allocations Committee
Emporia Chamber of Commerce – Christmas Parade Judging Committee
Member of the Emporia Friends of the Library and Friends of the Zoo
References – “Knowledge will give you power, but character respect.”
You may contact my references, which are attached
REFERENCES
Carol Strickland
President
National Teachers Hall of Fame
1 Kellogg Circle
Box 4017
Emporia, KS. 66801
Jeanine McKenna
President and CEO
Emporia Chamber of Commerce
719 Commercial St.
Emporia, KS. 66801
Contact this candidate