Management Human Resources

404-***-**** **************@*******.***

HUMAN RESOURCES BUSINESS PARTNER

Multifaceted and goal-oriented human resource professional. Employee relations, organizational development, conflict resolution, benefits and compensation, records management, staff development and training, and HR policies and procedures. Results focused and highly reliable, able to achieve organizational goals while displaying effective multi-tasking and time management skills. A proven leader and a team player with effective interpersonal and communication skills, able to establish and maintain productive relationships across all organizational levels. Results oriented human resource leader driving shareholder value by maximizing the potential of people.

Talent Management Operations & Project Management Training & Development Organizational Design Benefits/Compensation Administration Employee Relations New Facility Start-Ups Client/Vendor Relations

Strategic Planning Succession Planning Labor Relations HR Administration HRIS

PROFESSIONAL EXPERIENCE

ZEP, INC Atlanta, GA 04/2015 – Present

HR Business Partner (Manager)

Manage the people management related agenda(s) for two manufacturing facilities, which includes; projects, communication, advisement and development. Share the responsibility for goals and target delivery along with the management team. Identify and prepare development plans for key and high potential employees. Support discussions and transfer best practices throughout the different functions within the organization. Liaison between the union and management on complex labor related issues.

Reduced the number of filed grievances for both facilities through streamlining communication and promoting consistency through policy.

Facilitate coaching opportunities for management to use best practices along with cross-functional learning.

Assisted HR Services in streamlining benefits and payroll questions through creating an internal communication program for frequently asked questions.

MBLOX, INC Atlanta, GA 01/2014 -04/2015

US HR Manager

Established processes and policies for the startup company along with mandating a few guidelines globally for continuity. Manage the day-to-day functions for the two US offices including compensation, employee relations, recruiting, benefits administration, relocation, and onboarding. Strategic planning partnership for global business; benefits planning, system software, and organizational design. Collaborate with various leaders of the organization to help promote learning and growth through training, development, and engagement.

Implemented an HRB System through ADP Workforce; saving approximately $80k in while enhancing efficiency and improving data integrity Established Onboarding Process for new employees with guidelines for training and document management while assimilating the new employee into their new respective departments; Resulted in a 3:4 ratio in employee engagement.

Revised the US employee handbook to accommodate the growing number of remote employees. Provided more detail to policy while enhancing benefit employee information, along with providing more fluent interpretations of the benefits programs available to employees.

MARTIN BROWER Atlanta, GA 11/2011 – 12/2013

HR Manager

Managed human resource function including worker’s compensation claim management, recruiting, selection and onboarding, benefits and well ness, compensation, and positive employee relations. Collaborated with the senior management team, and acted as business partner to transportation, logistics, warehouse, field services, and fleet maintenance departments including owner-operators. Liaison between the Atlanta facility and corporate departments on best-shared practices, compensation changes, facility support, pension changes and ethics issues. Developed and implemented human resources policies and procedures.

Project lead on initiatives involving performance management, co-op internships, succession planning and wellness. Support employees’ career development by conducting peer evaluations, training, special projects, guidance and mentorship.

Led the human resource/change management work stream for integration of legacy operation into more advanced operations and processes.

Effectively led the implementation of a new performance management appraisal system, which garnered a 98.2% approval rating. Drove employee engagement strategy including the organization of team-building activities for managers to foster a stronger team environment Promoted line management ownership of employee relations through project delegation. Achieved improvement in overall employee engagement score.

IKEA Atlanta, GA 06/2010 - 04/2011

HR Generalist

Managed business development by functioning as business partner with managers in the development, implementation, and achievement of assigned HR goals and objectives. Oversaw administration of human resources policies, procedures, and programs, career development, performance evaluations and peer reviews.

Assisted and trained managers on handling HR issues, regulations and responsibilities, including investigating and resolving allegations, charges and complaints and proper administration of progressive discipline process.

Handled recruitment, selection, on boarding, and conducted on the job training.

Established and maintained working relationships with matrix partners and service office, provided support to all new initiatives developed by the service office.

Supported career development of co-workers through counseling and guidance. Collaborated with store management team to assess effectiveness of competence development and succession planning.

OFFICE DEPOT Buford, GA 09/2006 - 06/2010

HR Generalist

Provided support to supply chain division, local business development group and the customer service call center with 460 employees. Managed various HR functions for exempt and non-exempt employees including workforce planning, employee relations, training and development, and union avoidance.

Provided resolution to complex employee relations matters; implemented open-door policy, and performed employee focus groups for concern and process improvements. Ensured compliance with corporate guidelines regarding OSHA, recordkeeping, employment practices, and medical filing and ethics certifications.

Carried out change management and training initiatives. Conducted management training and coaching exercises for management personnel.

Administered enrollment process for annual benefits, provided lunch and learn sessions for associates on major changes, health and wellness programs, and voluntary benefits initiatives.

Served as project lead in developing the college internship programs, and collaborated with local universities to assist students gain experience in the field of supply chain and logistics. Developed strategies for diversity recruiting for both internship and co-op programs, as well as supply chain professionals.

Effectively delivered new ideas and exercises to attract, retain, and develop new employees, which decreased cost-per-hire expenses by 7% due to the reduction of new-hire turnover.

UPS Atlanta, GA 03/1999 - 09/2006

HR Specialist

Facilitated new hire on-boarding, introduced company culture, company policies and procedures, team introductions along with position acclamation and facility tours. Administered employee assistance program, and managed training and community resources. Provided training classes to transitional employees and facilitated orientation on benefits and compensation packages.

Conducted safety audits mandated for the warehouses and transportation personnel. Ensured adherence to staffing goals for fifteen various shifts. Trained new employees on OSHA who volunteered to become a hazardous materials respondent.

Served as liaison between hourly associates and management regarding grievances, employee relations issues for non-unionized work groups, and part-time management.

Assisted with internal promotion program, identified candidates for specialist positions, preliminary interview counseling and administered competency and behavioral tests.

Successfully recruited candidates for the five major Atlanta-metro hubs including college students, and candidates interested in entry-level management. Drove robust recruiting process thru collaborative relationships with College and universities placement offices, non-profits, and vocational programs. Prospected qualified candidates through informational sessions, advertisement, and community meet and greet, and open house seminars.

EDUCATION AND CREDENTIALS

Masters of Science in Human Resources Administration 06/2011

Central Michigan University - Atlanta, GA

Bachelor of Arts in Liberal Studies, Business Communications 08/2003

Oglethorpe University - Atlanta, GA

Associates of Applied Science 09/1999

Georgia State University - Atlanta, GA

Qualifications:

experience – Call Center leadership a plus. Labor Relations experience.

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