Customer Service Information

CATHERINA CRUDUP

***** ******** **

Woodbridge, VA 22192

571-***-**** (C)

**********@***.***

OBJECTIVE

To obtain a challenging position with opportunities for advancement

SPECIALIZED SKILLS

Excellent verbal and written communication skills

Diligent, detail-oriented with excellent problem solving skills

Accounts payable and receivable experience

Experienced in drafting contracts

Excels at multi-tasking in a fast paced environment, completing projects within time constraints while working under pressure

Superior telephone, customer service and computer skills with a proficiency in MS Office 2013, CPI Systems, Davox Systems Lotus Notes 4.0, WordPerfect 6.1, and the Internet

EXPERIENCE

Specimen Technician II, Quest Diagnostics, (August 2013-July 2015)

Chantilly VA

Setup and closes out peripheral workstations in accordance with department procedure on

a daily basis

Accesses transmission information for Business Units/ Interface orders of all temperatures

Aliquot specimens in appropriately, labeled containers for each test as required by procedure

Affixes barcode labels to original specimen containers and/or pour off containers

Assign test codes when necessary, attaches barcode labels to specimens, splits specimens for the technical departments, and performs processor functions according to established departmental procedures

Accession problem specimens.

Admin Processor, ADT Security System (June 2004-March 2011)

Springfield VA

Draw/prepare commercial and residential contracts including setting terms and conditions

Ensure customer information is updated and correct in database.

Process and pay invoices

Receive and process customer payments

Process payroll for employees and answer employee inquiries

Use payroll data to generate customer invoices

Procure required materials for residential and commercial installation

Matching up requested invoices and tracking requested orders

Read from professional script

Answer/respond to customer and vendor inquires

Payment Processing Representative, Online Resources Corporation, (Februar2000-June 2004)

Mclean, VA

Resolved issues pertaining to transactions made through the online payment service

Communicated with customers, financial institutions, merchants, outside vendors and electronic intermediaries to resolve payment issues or ensure timely delivery of transactions

Communicated with internal departments to coordinate daily processes or resolve payment issues

Used software programs to generate daily remittances, reports, refunds and repayments

Maintained and managed customer statistical information

Assisted as necessary with bank cash management software initiate stop payments, originate ACH transactions and resolve exceptions

Identified, researched and resolved returned or bill payment transactions

Contacted merchants, electronic intermediaries, FIs and/or customers in order to obtain information and re-issue payments

Performed duties according to established productivity and service quality standards

Westchester County Child Support Enforcement (January 1996-February 2000)

White Plains, New York

Updated data base of client information

Received and Post payment’s to clients account

Sent out reminder letters of court date

Answered inbound calls and distribute them accordingly

Ready from professional script

United Postal Service

Hawthorne, New York (January 1992-January 1996)

Answer inbound calls

Delegated to customer how to go about sign onto the portal to track there package

Answer inquires regarding the status of package being delivered

Schedule package pickup

Resolved problem of packaged deliver

Ready from professional script

Contact this candidate