Customer Service Representative

SEAN HOAGLAND

*** ********** **** *******, ** ***20 919-***-**** ***********@**.**.***

Service Warehouse Coordinator

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as Service Technician and customer service representative.

Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in Excel, QS/1 and Word Processing.

Key Skills

Inventory Management

Appointments & Scheduling

Order parts

Report & Document Preparation

Power Wheelchair Repair

Scooter Repair

Manual Wheelchair Repair

Hospital Bed Repair

Other Misc. DME repair

Experience

DRESSEN MEDICAL SUPPLY INC, Holly Springs, NC

2006 to Present

Delivery/Warehouse Coordinator

Responsible for delivery and repair of any and all sorts of DME equipment. Planned routes for other Technicians along with myself and kept the company vehicles maintained and clean.

Results:

Increased sales by offering items useful to the equipment already owned by patients.

Decreased office expenditures by implementing needed controls on stock.

Careful planning of routes, leading to less fuel costs and more patients seen in a day.

KERR DRUG PHARMACY, Raleigh, NC

2002 to 2004

Pharmacy Technician

Responsible for pulling and counting prescriptions to be dispensed.

Key Holder (assistant manager)

Results:

Managed money throughout the day.

Opened and closed the store.

Prepared schedules.

AMIGO MOBILITY CENTER, Raleigh, NC

2001 to 2002

Service Technician

Responsible for repairing and delivering DME equipment to patients and facilities.

Results:

Retrofitted a Power Wheels vehicle for a child who was paralyzed from the waist down, moved the foot pedal onto a pedestal so he could operate with his hands.

Serviced and repaired power wheelchairs and power scooters.

Education

LEESVILLE ROAD HIGH SCHOOL, RALEIGH, NC 1994-1997

PRIDE MOBILITY AND QUANTUM REHAB TROUBLESHOOTING SEMINAR, CHARLOTTE, NC 2011

PRIDE MOBILITY SILVERSTAR LIFTS TRAINING CHARLOTTE, NC 2011

References

Monica Walton 919-***-****

Linda Mangum 919-***-****

Carol Rose 919-***-****

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