Manager Customer Service

MARISKA A. WEAVER

CMR *** Box ****, APO AE *****

Cell: 901-***-**** email: *******.******@*****.*** HIGHLIGHTS

Persuasive interpersonal skills, both oral and written.

Excellent organizational leadership skills.

Foreign language proficiency, written and verbal

(Fluent/Native in Italian and proficient in Spanish).

Lived abroad for fifteen years – Spain, Germany, Kuwait and Italy.

Six years of fiduciary responsibility and cash handling experience.

Proficient in computer applications and office automation systems, i.e.; Microsoft Office

(Word, PowerPoint, Excel, Access, Publisher, Outlook, Project).

Complete commitment to environmental protection.

Qualified typist; 40 wpm or more.

Strong proponent of Equal Employment Opportunity (EEO) practices and policies.

Organizing work, setting priorities, and delegating tasks and responsibilities to meet deadlines skills.

PROFESSIONAL EXPERIENCE

JANUARY 2010-PRESENT: UNITED STATES AIR FORCE (40-50 HRS/WEEK) Meteorologist and Administrative Responsibilities:

Provide weather briefings to civilian, military, and foreign aviators at home station and deployment locations throughout the U.S., Europe, and the Middle-East.

Developed 5-Day forecasts and detailed area forecasts on Excel spreadsheets.

Managed Quality Assurance products on Excel for daily forecasting products.

Coordinated with outside weather agencies for location forecasts.

Observes, analyzed and reported atmospheric conditions to aviators and regional weather authorities to ensure safety of flights and successful mission completion.

Administered annual refresher training and developed lesson plans.

Trained incoming weather forecasters; approximately 25-30 forecasters in 6 years.

Developed and presented monthly semi-annual weather briefings to groups.

Developed travel vouchers for groups.

Database administration, use of computer applications, conduct SOP reviews and rewrites.

Processed mail, and maintained written logbooks and calendars.

Safety Manager; conducted, documented, and tracked all safety training to 30 individuals in compliance with Department of Defense and Air Force Occupational Safety & Health policies and directives. Routinely developed PowerPoint presentations for unit personnel to ensure workplace and personal safety.

Records Manager; ensuring all detachment records are maintained in accordance with USAF standards and regulations.

Office Funds Manager; safeguarded the office account, obtained monthly audits, no loss in funds; accrued $3,500 over a 3-year period.

Liaison for aviation sections; sustained ongoing communications between the weather office and the aviators.

Volunteer and Events manager; provided volunteer opportunities to all detachment personnel; planned squadron and office events.

JANUARY 2004 – NOVEMBER 2009: STARBUCKS COMPANY (30-35 HR/WEEK) Management and Sales Associate Responsibilities:

Supervised 10-15 Starbucks employees.

Store cash handling, operations and maintenance; with no significant losses in revenue and products.

Trained new employees; provided initial feedbacks and job expectations.

Prepared a monthly staffing roster/schedule.

Customer service; 150-200 customers daily.

Conducted weekly inventories and quarterly floor set-ups.

Register operations, cash handling, and money deposits; with a daily accrual of $10,000+ WORK HISTORY

Mar 2013 – Present USAF, Battlefield Weather Forecaster, Katterbach, Germany Oct 2013 – Apr 2014 USAF, Deployed Weather Forecaster, Camp Buehring, Kuwait Nov 2010 – Jan 2013 USAF, Operational Weather Squadron, Tucson, AZ Jan 2004 – Oct 2009 Starbucks Company, Floor Supervisor, Memphis, TN EDUCATION

M.S. in Management: Financial Management, University of Maryland: University College, Adelphi, MD; Expected Graduation Spring 2017

M.B.A., University of Maryland: University College, Adelphi, MD; Cumulative GPA: 3.0 B.A. Political Science, Concentration Environmental Law, University of Memphis, Memphis, TN

REFERENCES

Captain Richard Hagerty *******.*.*******.***@****.*** 210-***-**** Mentor TSgt Matthew Kerver *******.******@**.**.*** 520-***-**** Supervisor Christine Fowler ***********@*******.*** N/A Manager Captain Brandon Alford *******.*.*******.***@****.*** +49-171******* Commander TSgt Steven Sauermann ******.*.*********.***@****.*** +49-171******* Supervisor

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