Customer/Commercial Service Manager

Kara Helps *** Ponting Place, Newmarket Ontario L*X 1T4

Phone: 289-***-****

*********@****.***

Summary

Enthusiastic Customer and Commercial Representative, follows policies and procedures, while offering a friendly customer and commercial environment; organized and detail orientated with several years of experience. I have a strong background in manufacturing and fabrication as well as custom assembly with a well rounded skill set; quick learner, and dedicated employee. Highlights

Exceptional customer service

MS office proficient

Trained in logout/tagout procedure

Experienced as a production line leader

and manager

WHMIS certified

Retail experience including managing

Excellent communication skills and

attention to detail

CPR certified at HCP level

Accomplishments

Commercial Manager creating and developing business relationships with commercial accounts across the Newmarket and Aurora area.

Custom automotive fabricator building military armored vehicles from teardown to custom assembly focusing on electrical components.

Line Leader/Manager where I had to apply a general knowledge of working parts as well as training, data tracking, and maintenance to machinery.

Promotes a positive working environment and effectively finds solutions to all customer, commercial and employee concerns when applicable.

Sustains a high standard of commitment to quality and knowledge in various retail and commercial settings; hardware/industrial parts and accessories including automotive parts, hydraulics, electronics, and various other commercial, agricultural, residential parts, tools and accessories. Experience

Commercial Specialist/Manager February 2015 to present Partsource Newmarket, ON

Was in charge of all commercial accounts for Partsource. Acted with commercial customers’ satisfaction as a first priority. Actively suggested products and services that added value for customers and increases profitability for both parties. Efficiently and effectively communicated with both internal and external customers regarding supply or unable to meet delivery times. Contacted commercial accounts with deals and offers in order to increase sales. Used PartsWatch to effectively find vehicle specifics and detailed information to improve satisfaction and sales while demonstrating a strong knowledge of automotive parts and service. Calculated all returns and defective warranties including labour. Handled all invoices and monthly statements, including issuing and payment. Acting manager for a month while manager & assistant manager were both on leave including scheduling all employees, shipping/receiving; store administrative duties as required during this time. Fabricator/Custom Assembly August 2012 February 2015 Terradyne Armored Vehicles Newmarket, ON

Automotive finishing technician specializing in custom fabrication and electrical assembly, I fabricated and customized parts as well as wiring fabrication in custom armored vehicles using a variety of hand and power tools as well as dies and presses. This included teardown of the rolling chassis of new source vehicles.

Line Leader/Assembler August 2012 February 2015 Doretec Newmarket (Magna Closures) Newmarket, ON As a Line Leader/Manager I was responsible to ensure a safe working environment for all employees while performing necessary tasks. Responsible for lot number tracing for all parts used in final products controlling quality and necessary quarantines for product with defects. Recorded and resolved 'down time' hourly in order to show and fix trending problems and would take necessary action maintaining machines safely in order to keep efficiency in the 90th percentile. Provided training and cycle timing in order to make sure employees knew how to perform task properly, safely and up to speed. Performed rework including disassembly and diagnosis on defective parts, to avoid excessive scrap, using proper check and function.

As an assembler, I was required to meet all cycle times efficiently while keeping quality and safety a priority. Created a positive working environment where I would encourage coworkers and provide training for those who were new or struggling. Kept busy during down times by providing my skills to other lines. Quickly adapted to new surroundings and lines which showcased my flexibility and processing skills.

Accounts Receivable/Credit Operations March 2011 August 2012 Allied International Credit/Presidents Choice Mastercard Newmarket, ON Trained on both inbound and outbound phone calls regarding customer accounts; recorded payment methods and coached individuals through proper credit management. Met all quotas including number of calls, processed payments, and speed; delivered prompt, accurate and excellent customer service which included minor financial advice and awareness. Provided customer service through managing accounts and payments.

Education

High School Diploma; General Arts, 2007 Sir William Secondary School, Newmarket, ON. Social Service Working (SSW), 2009 Seneca King, King City, ON. Specializing in social groups and environments.

References available upon request

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