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Customer Service Staff

Location:
New York, New York, United States
Posted:
December 22, 2015

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Resume:

CARLA TOOMBS

Customer Service Specialist

**** **** ******

Ridgewood, NY

917-***-****

*****.******@*****.***

Profile

Dedicated and hardworking person. Responsible, reliable, good customer service.

Flexible with all types of different responsibilities and different environments.

Excellent problem solver.

Experience

Billy’s Sports Bar &Lounge

Head Supervisor

Greet customers at their arrival to ensure a pleasant welcoming environment

Train new waitress on how to approach customers and how to take orders.

Prepare staff on acknowledgement of products offered by the company

Antenna International

Site Supervisor

New York, NY 1/13- Present Day

Supervise other waitresses on a daily basis

to ensure all duties are done correctly

Reporting staff development progress to

management

Counting cash registers to make sure their

accurate

New York, NY 11/11-11/12

Take inventory of audio equipment daily and submit reports for losses

Lead New Hire Orientations

Hold sales staff accountable and follow proper disciplinary protocol when necessary

Assist in auditing payroll

Operating POS system and responsible for opening and closing accounting procedures

Assist with scheduling issues and role assignments for staff

Supervise sales staff to ensure that they were following policies and procedures at all times to client’s standards

Biscuits & Bath

Dog Care Supervisor

New York, NY

05/10–06/11

Monitor relationship between staff and dogs

Maintain standards of daily operations

Complete and submit daily feeding and medical reports for dogs

Assist in setting up appointments for additional services necessary for dogs

Administer medication and feed dogs daily

Administer simple first-aid to injured dogs

Greet and develop relationships with clients

Assign daily tasks and roles to staff

Dr. Raul Acosta

Receptionist

Puerto Rico

01/08–05/09

Answering phones, transferring calls

Appointment setting, checking medical status

Filing, copying, faxing and coding documents

Composing documents in Excel, PowerPoint

Medical billing

Taking patients weight and height

Providing excellent customer service

Education

LaGuardia Community College

Veterinary Technology (1 year completed)

2011

Instituto Technologico de P.R.

Associates Degree – Office Management System

2009



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