Customer Service Human Resources

VINCENT DE-PAUL MENYAH, MBA, MSC (CPA Candidate)

**** *. ********* ***** # ***, Irving, TX 75062. 862-***-****. *******@*******.***

Accounting Associate

Well-rounded experience working in retail sales environments across general merchandize and pet product industries

Analytical problem solver with a strong figure aptitude and ability to quickly grasp complex concept

Disciplined with a strong emotional intelligence developed from extensive academic achievement and diverse culture involvement.

•Highly motivated, result oriented and experienced professional seeking position that will utilize my Accounting, finance, and customer service experience in workout negotiation.

•Dynamic customer service professional experienced in both call-center and retail store settings.

•Excellent in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

•Excellent communicator, relationship-builder and presenter with outstanding organizational skills and driven to quickly assimilate into any business environment to maximize personal effectiveness and drive for results.

Core competence

Income Tax, Payroll Tax, Financial Reconciliation, Overtime Calculation

Garnishment, General Ledger, Account payable, Accounts receivable and Cash Auditing

General Ledger, Regulatory compliance

Workers compensation, Accruals Accounting, Cost accounting, Expense report and cash management and Inventory accounting

Financial statement analysis, budgeting, auditing and fraud detection

WORK EXPERIENCE

Pet Smart Inc. Irving, Texas 2014

Accounting/Cashier Lead

Check customers out at cash registry

Help Customers locate what brought them to my store/Customer services

Administer returns and exchanges

Give insight to customers on various pet products

Any other duties assigned by store management

Cash audit, sales and store accounting.

Wal-Mart .Dallas, TX 2011-2014

Accounting Office Associate

Retrieved accounting and transactional reports from UPC Office daily

Submitted and transmitted refund/ store totals to the store manager daily

Submitted and transmitted short and long cash balances to the Asset Protection (AP) daily

Recorded the beginning and closing room cash balances for daily accounting and auditing purposes

Prepared cash and check deposit for management perusal and approval before being forwarded to the bank

Requested audit of registry to clear off transactional discrepancies where appropriate

Reset cash and deposit for the next day’s business, refills podium balances and loans request

Prepared various reports with the necessary attachments for management decision and forecast

Administered vendor payment and documents retention

Connected International Consultancy Inc., Woodbridge VA 2005-11

Manager-Human Resource/Payroll Accountant

Interpreted, assisted and advised employees and managers regarding cooperative agreement applications, leave management and benefit administration, and human resources procedures and policies

Supported completion of job application materials and documents, and preparation of employment interviews

Coordinated and participated in recruitment and selection

Supervised payroll processing, developed and implemented procedures and applications

Verified and supervised maintenance of department records and ensured their accuracy and confidentiality

Conducted investigations and research into reclassification, classification and criteria advancement, submissions and prepared appraisal report of employees

Identified, reviewed and advised on tasks related to recruitment process and employment strategies to human resources requirements

Judicial Service of Ghana, Cape- Coast, Ghana 1999-2004

High Court Registrar and Manager of Court Automation

Assisted the Regional Administrative Officer and Deputy Chief Registrar in various project

Managed the implemented computer applications for the operations of the Court

Prepared orders as directed by the Court and referred orders to the Deputy Chief Registrar

Supervised transcription of court proceedings

Organized basic computer training skills for all new hires

Interviewed and selected jury members

Served as custodian of Court exhibits and documentations

Advised and counseled client about Court proceedings

Verified and cross-checked all summaries of treated case outcomes

Accomplishments

•Increased productivity and profitability: helped solve clients’ problems in time and were consistent in achieving the company’s goals for the year. Implemented processes that save and increase quality work productivity

Education

MSC- Accounting University of Dallas, Irving TX, Fall 2015

MBA University of Dallas, Irving TX, 2014

Concentration: Accounting

Mini MBA Finance Certificate Program, Rutgers, State University of New Jersey, 2011

M.A. Development Studies, Erasmus University (ISS), The Hague, The Netherlands, 2005

Concentration: Human Resources and Employment

B.A Social Sciences, University of Cape Coast, Ghana, 1998

Major: Economics and Sociology

Certification

Income Tax Course, H&R Blocks, Irving, Texas 2014

Microsoft Excel: Introduction, Intermediate, Advance, Northlake College, Irving, Texas 2014

Certificate in Human Resource Practice, Essex County College, Newark, New Jersey, 2009

Professional Human Resources Certification Program, Rockland Chapter North Jersey

Payroll Administration Certificate Program, San Antonio, Texas, 2009

Certificate in Fundamentals of Payroll Program, Essex County College, New Jersey, 2008

Technical Skills

•Software Applications: Microsoft Excel / Access / Word / PowerPoint

•Specialized Courses taken (Compliances)

Contact this candidate