Customer Service Professional Experience
Resume:
JOSE LUIS RAMOS
Van Nuys, CA *****
*********.*****@*****.***
OBJECTIVE
Highly motivated customer service professional with over 3 years of experience in marketing and public relations. Extensive experience providing support for call centers, data research, print and online news releases.
SKILLS SUMMARY
Great organizational, public speaking and brainstorming skills
Strong writing skills, proofreading and research skills
Public Speaking and Strategic Research Skills
Strong Data Collection Experience, Management, and Marketing Skills
Computer skills include Microsoft Word, Power Point, Adobe Photoshop, and Social Media-Facebook, Twitter, Flickr, and YouTube
Some Spanish
EDUCATION
Bachelor of Arts in Journalism
California State University, Northridge Spring 2012
PROFESSIONAL EXPERIENCE
Interviewing Services of America (ISA) February 2014- Present
Data Collector
Interview and conduct surveys in the fields of business, public health and government
Compile, record, and code data from interview or survey, using computer or specified form
Submit completed assignments and discuss production levels with supervisors daily
Maintain an 88% production level made from the 572 calls totaled on a monthly average
ValleyStar-Los Angeles Valley College September 2011-December 2011
Staff Writer
•Wrote feature articles and opinion pieces for the college newspaper’s print and online versions
•Proofread, conducted interviews, and developed questions that are relevant to the interview topic
•Researched facts and information to make a persuasive argument for opinion pieces
•Selected to narrate museum exhibitions for feature sections, most notably, the Tim Burton exhibit at LACMA
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CSUN Journalist Alumni Association September 2011-December 2011
Event Planner
•Organized three events as part of a class assignment using a small budget for a non-profit organization
•Responsible for event marketing and recruitment by targeting college students for the Journalism Department
•Event planning reflecting and increasing client membership goals
CSUN Art Gallery January 2011- May 2011
Researcher and Public Relations Writer
•Researched video news releases, personal websites of individual artists, and media outlets
•Participated in formulating a media relations plan and list
•Conducted graduate student interviews
CSUN Botanic Garden August 2009-December 2009
Video News Release Writer and Voice-Over Actor
•Wrote the voice-over script that included the introduction, history, geography, and
sociology of the organization
•Performed the narration for the video news release project
•Participated with teammates in making both the video news release and presentation
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