Customer Service Representative

Brandy A. White

************@*******.*** . 770-***-****

OBJECTIVE

To secure this position with your company and to have the opportunity to utilize over 10 years of experience and superior skills I’ve acquired in Customer Service as well as utilize a degree in Accounting, towards growth and success for your company.

PROFESSIONAL EXPERIENCE

Republic Services - ~Atlanta, GA November 2013- Present

Billing Coordinator/Customer Service Representative/ Back up Dispatcher

Complete customer set up in company billing system.

Act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.

Responsible for assisting with customer issues and continuing ongoing relationship with the customer until service issue resolved.

Establishing new customers and upgrading existing customers.

Assisting customers with billing questions, reviewing the account details for customers and resolving any issues if one may arise.

Responsible for compiling daily report of each incident where a customer was not serviced for each business line.

Responsible for compiling weekly report of the Business Units escalations and resolutions.

Responsible for reinstating services for interrupted customer

Responsible for restarting services once nonpayment accounts have been paid off.

Responsible for creating daily route for drivers, closing out the routes, notating accounts of any issue a driver may report with servicing customer. Keeping contact with drivers by radio/phone of any circumstances that may arise.

Randstad- ~Lawrenceville, GA February 2013- October 2013

Accounts Payable Specialist

Sorts daily documents into appropriate batches.

Reviews invoices for entry for assigned locations; obtain missing information from Business Unit.

Code invoices for entry daily.

Responds to inquiries/communicates with and providing customer service to Business Unit.

Pratt Industries ~Conyers, GA 2010- 2013

Lead Customer Service Representative/ Dispatcher

● Responsible for various accounting duties. (Account payable vendors for the department, assisting Account Receivable department with corrections to invoices/billing discrepancies).

●Entering new customer’s information into the SAP Vendor Maintenance, as well pricing information if required.

●Invoicing customers for bailing wire.

●Responsible for interacting with customer regarding the recycling service provided by our company.

●Training of new employees within the customer service/dispatch department.

● Providing professional and courteous customer service to customers. .

●Serve as Lead during manager’s absence.

●Utilize multiple computer systems and programs in order to dispatch and track all recycling customers (residential and commercial).

●Maintain filing and record keeping of service contracts.

●Enter data from forms, or reports using a computer. Codes information as appropriate.

●Open/ close accounts and resolve customer/ driver issues.

●Responsible for compiling daily, weekly and monthly productivity tracking reports.

●Registering new customer to the website, filing paperwork for accounts to be on credit.

Comcast ~ Atlanta, GA 2001-2009

Lead Billing, Repair and Sales Account Executive

Work Order Error Auditor

Escalation Floor Support

Call Center Dispatch

●Responsible for diagnosing, troubleshooting and resolving customer issue. Maintaining a monthly M.P.A score of 67 or higher, continuing ongoing relationship with the customer until service issue resolved.

●Assisting customers with billing questions, reviewing the account details for customers and resolving any issues if one may arise.

●Establishing new customers and upgrading existing customers to Telephony, Digital Cable or High Speed Internet service as well as assisting customer to not disconnect service and giving different options to keep the service with an affordable amount.

●Achieved outstanding performance on reviewing a variety of work orders to locate any errors on the order and correcting the error. Setting up a spread sheet with the information about the errors and sending documentation to necessary department for evaluation and possible retraining. Keeping these documents in a filing system that could be reviewed at anytime.

●Helping customer who have an outstanding balance with the company to make payments on the account or set up payment arrangements to avoid interruption of service.

●Entrusted with assisting on the call center floor in place of supervisor when needed to provide co-workers with help on escalation issues with customer and resolving the matter without further incident.

●Making contact with technicians to get update on arrival at customer’s home or assisting with direction to the home as well ensuring customer is satisfied with services rendered at the home. Making contact with customers for updates on status of the job scheduled for their home.

EDUCATION

Clayton State University Currently Attending

Bachelor of AS Administrative Management

Georgia Piedmont Technical College 2010-2012

AS Accounting Associate Degree

Certificates

Work Ready Certificate-2010

Office Accounting Specialist Certificate-2010

Payroll Accounting Specialist Certificate-2010

Computerized Accounting Specialist Certificate-2011

SOFTWARE PROFICIENCIES

●Computer Software (ACSR, Trux’s, Salesforce, InfoPro)

●Microsoft Office Software (Window’s 2000,Vista,7,Excel, Word, and Power Point)

●Accounting Software ( Peachtree,AS 400, SAP and PeopleSoft )

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