Customer Service Training

Stephen John C. Molina

Address: **** ****** **** *****. *** Grove Sacramento Cal i fornia

Contact No. : +1 916 - 919 - 3866

Zip Code: 95624

Emai l Address: stephenjohnmolina@gmail .com or

**************@*****.***

Educational Background:

High School

1996 - 2000 Liceo di San Lorenzo – Bulacan, Phi l ippines Col leges

2001-2004 Bachelor of science in Marine Transportation Dr . Yanga’s Col leges, Inc . – Bulacan, Phi l ippines Professional Work Experiences

Posi tion: Customer Service Of f icer

Department : Marketing (Shopping Mal ls)

Company: Maj id Al Futtaim Properties LLC

Period Covered: Apri l 2013 – May 2015

Greet, smi le, stand up and respond prompt ly to customers approaching the informat ion desk.

Answer cus tomer quer ies via telephone and e -mai l s .

Handle and resolve cus tomer complaint s . .

Cashier ing dut ies for sel l ing gi f t cards .

Maintain records of cus tomer gi f t card transact ions .

Fol low-up on cus tomer interact ions

Posi tion Held: Admin Assistant

Department : Finance/Faci l i ties

Company: Maj id Al Futtaim Properti es LLC

Period Covered: September 2008 - March 2013

Monthly report of s tat ionery di s tr ibut ion and purchases

Inventory and Moni tor ing Pr inter supply - Pant ry suppl ies .

Day by day stat ionery di st r ibut ion as per request

Assure that al l f i les are wel l organized and proper ly arranged

Accompl ishment the scanning of Invoices, sending fax, making photo copies as per reques t .

Fi l ing al l the payment vouchers and maintaining them in order and af ter the audi t year taking respons ibi l i ty of get ting al l the payment vouchers . PRACTICAL TRAINING AND CERTIFICATION:

NOVEMBER 4-5, 2012 - COMMUNICAT ION SKILLS

JUNE 20-21, 2012 – BUSINESS ET IQUETTE

JULY 17, 2012 – TIME MANAGEMENT TRAINING

APRIL 10, 2011 – FIRE WARDEN TRAINING COURSE

MARCH 30, 2011 – LEVEL 2 AWARDS IN EMERGENCY (FIRST AID AT WORK) MARCH 27, 2011 – VALUES AWARENESS PROGRAM

DECEMBER 30, 2008 – FIRE WARDEN COURSE

NOVEMBER 13. 2008 – BASIC CPR & FIRST AID FOR ADULTS NOVEMBER 08, 2008 - MICROSOFT EXCEL ADVANCE 2.

SPECIAL SKILLS AND STRENGTH:

COMPUTER PROF I CI ENCY (MS OFF ICE WORD,EXCEL,POWERPO INT,OUTLOOK, INTERNET BROWS ING, EMA I L); KNOWLEDGE OF COFFEE MI X I NG, TABLE SETT ING; CUSTOMER SERV ICE SK I LLS; DRI V I NG MOTOR VEHICLE (W/ VAL ID CAL I FORNI A L I CENSE AND PHI L I PP INES L ICENSE); HARDWORKI NG WI TH SENSE OF ESPONS I BI L I TY ; REL IABLE AND MOT I VATED PERSON;

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