Quality Assurance, Supervisor

Chad J. Hatten

**** ******** *****, ***** **********, SC 29418 843-***-**** ********@*****.***

Results-oriented professional specializing in Electronics Technology and Quality Assurance with hands-on experience evaluating, analyzing, developing, managing, and improving systems and processes.

Electronics Technology/Quality Assurance

Favorable Background Check toward Secret Security Clearance; Last Held Public Trust

Aerospace

Continuous Improvements

Equipment Accountability

Leadership and Guidance

Logistics & Planning

Quality Assurance/Control

Problem Solving

Records and Reporting

Systems and Procedures

Highly skilled in the use of precision measurement instruments to verify Geometrical Dimensions & Tolerances to ensure Model Base Definitions of strict engineering specifications determining product acceptance. Through proper documentation was able facilitate Continuous Improvement efforts as well as ensuring that the Quality Management System was maintained.

Hands-on experience troubleshooting systems on various types of international military and government Mine-Resistant Ambush-Protected (MRAP) vehicles, including Army Ambulance, Army Dash, and the IMG Max ProPlus series.

Install, operate, and maintain multifunctional/multiuser communications and control systems and peripheral equipment.

SAP; MRP; QMS; Microsoft (MS) Windows Operating Systems; MS Software (Word, Excel, PowerPoint, Outlook, Internet Explorer); Martin Light Jockey Pro; OWI/NCM; REDARS EID (3D software for GDT); Production Metrics Warehouse

Professional Experience & Achievements

Part-Time Local Sort Supervisor, UPS, Summerville, SC 11/2015 to Present Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely (15-20 employees). Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone. Working cooperatively in a diverse work environment, ability to direct the work of the other employees effectively, and perform verification and submittal of employee timecards.

Quality and Process Specialist, Belimed Inc., Charleston, SC 06/2015 to 09/2015

Provided support for launch of SAP and software development of ProcessWeaver’s Enterprise Centralized Shipping with an International team. Developed working instructions for shipping department and various production orders. Brought attention to safety concerns found throughout the warehouse, providing solutions to HR department per company policy.

Leadership and Assistance: Brought on to help transition from old inventory control and shipping system to new corporate standards. Training shipping department the functions of the new software systems. Updated global task list in SOLMAN (SAP), for documentation and traceability of project progress.

Problem Solving: Implementation of new systems and handled many software bugs with temporary workarounds. Worked with multiple departments for resolution of system limitations due to new database development. Ensuring Logistics Department had minimal impact on daily tasks.

Continuous Improvement: Meet Quality Manager, to discuss policy improvements needed for achievement of an ISO 9000 certification.

Quality Assurance Specialist, Triad Systems, (Boeing 787 Program) North Charleston, SC 01/2014 to 06/2015

Perform inspections of pre-impregnated carbon composite material in the controlled contamination areas using a variety of calibrated precision measurement instruments and tools to determine product acceptance and to ensure all products meet strict engineering specifications and requirements to ensure FAA compliance with Aerospace Standards.

Leadership and Assistance: Chosen to serve as the 787 Raptors Employee Involvement team scribe documenting meeting discussions and updating team projects, quickly selected as team alternate lead/co-captain motivating team members’ involvements, establishing action items to track progress, and planning meeting agenda’s to accomplish Continuous Improvements using the Lean+ methodologies.

Organizing and Coordinating: Work with various departments to achieve the support needed to complete multiple projects, gaining accurate cost avoidance calculations, adjusting online work instructions, revising manufacturing processes control documents, and corresponding a refining of inspection methods.

Problem Solving: Correct Material to Part and Part-to-Part attachment errors through investigations to correct part placement using the Composite Information Management System and Blvgate1-Mode 5 software applications. Investigate and develop reports to maintain regulatory standards and accountability of all pre cure composite material used with each SAN and parts used in fabrication.

Equipment and Systems: Use precision measurement tools to detect deviations from engineering requirements, referencing OWI/NCM system, REDARS EID, Documentum, MPCD’s, Bill of Materials, and BPIs to document.

Reports: Compose performance reports from the 2nd shift and 3rd shift quality for the 1st shift quality managers meeting and the 1st shift Lead. Work with Quality Systems Specialists on duty for proper Nonconformance Documentation standards in order to ensure traceability and root cause analysis of common defects.

Electronic Technician II, ManTech International (JPO MRAP Program), North Charleston, SC 04/2008 to 09/2013

Deployed to Afghanistan, from February 2012 to September 2013, implementing upgrades in addition to retrofits of electronics systems on Oshkosh M-ATV plus IMG variant vehicles to adhere to the new criteria for vehicle electronic devices and systems, including the latest technologies. Conducted inspections of repaired equipment to assure equipment performance and dependability. Writing Reports of all work performed while on a Forward Operation Base. While working in North Charleston from January 2009 until deployment, I served as a member of a team performing integration of various C4I systems on the Army IMG Dash Max Pro MRAP vehicles, HMMWV and Oshkosh M-ATV variant vehicles for deployment overseas. The work required following all security directives, safety rules, environmental regulations, and coordinating with various departments on integrated vehicle system inspections. Served as backup Line Lead, then Line Lead attending production meetings, relaying information to line personnel, maintaining parts inventory, and verifying serial numbers.

Leadership and Assistance: Recognized as the “go-to” person for knowledge and experience with specified vehicles and associated Command, Control, Communications, Computers, and Intelligence (C4I) systems. Served as the leader of a tiger team, keeping count of vehicles with particular cables, pulling specific cables, and assisting in removal of installed equipment to allow access to problem areas.

Quality Control/ Troubleshooting: Tested circuits, analyzed problems, and checked completed installations using a seven-step QA examination to isolate and diagnose the cause of malfunctions for defective components, loose wires, and poor connections. Used a BIRD 6000EX spectrum analyzer to verify proper working parameters of antennas and put each vehicle though numerous QA tests for equipment installed and hardware used.

Personal Advancement: Promoted to Line Lead to train new hires during development of new facility for the prime contractor; supervised up to nine personnel and gained experience with Quality Assurance (QA).

Field Service Rep: Called upon for a Forward Operation Base shutdown process, prepared units’ vehicle fleet with proper C4I for convoy to new location including training on multiple systems.

Inventory Accountability: Controlled and accounted for various parts and components within the repair facility and initiated purchase requisitions to replenish inventory.

Equipment and Systems: Performed connector and cable repairs, saving valuable time and the cost of replacement when possible, testing all repairs/ replacements; installed and repaired battery package, interface devices, cabling, and instrumentation.

Education and Training

University of Phoenix Online, Business Administration specialized in Project Management, Current

ECPI College of Technology Online, Electronics Engineering Classes, 2010

Navy Nuclear Power Training “B” School, Navy Nuclear Machinists Mate “A” School, Goose Creek, SC 1999 - 2000

Specialized Training Includes:

5S + Safety

AS9100

Decision making Methods: Risk Management

Electrical Safety

Foreign Object Debris Prevention

Fostering Positive Team Dynamics

Identify Root Causes

Information Security 2014

Intellectual Property

ISO 14001

Lean

Logistics Planning

Nonconformance Documentation

OHSAS 18001

Problem Solving

Project Management

Quality Management System

Records and Information Management

Scheduling for Shipping and Receiving

Team Decision Making- Making Sustainable Decisions

Theory of Constraints

Time and Temperature Sensitive Materials

Trade Secrets and Proprietary Information

U.S. Export Awareness

Value Stream Mapping

Awards and Recognition

Dean’s List and Perfect Attendance while attending ECPI College of Technology, Certificate of Recognition from Joint Program Office Mine Resistant Ambush Protected (JPO MRAP) Vehicle Program while in Bagram Air Field Regional Support Activity, and Certificate of Appreciation from JPO MRAP while serving at RSA Kandahar.

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