Customer Service Manager- Indusind Bank

Dimpy K. Tolani

Mobile No: +91-85-11-252***

Mail ID: *************@*****.***

CAREER VISION:

Excel in all professional endeavours by demonstrating requisite managerial skills & abilities and contribute to business growth to grow parallel with it.

ACADEMICS:

Degree / Standard

Institute / School

University/ Board

Year

CGPA / %

MBA

(Major 1: HR, Major 2: Marketing)

Amrut Mody School of Management, Ahmedabad

Ahmedabad University

2013-15

80

BBA

(HR, Entrepreneurship)

BK Majumdar Institute of Business Administration, Ahmedabad

2013

74

HSC

Sakar English School, Ahmedabad

Gujarat Board

2010

79

SSC

St. Ann’s High School, Ahmedabad

2008

78

WORK EXPERIENCE:

Currently working in IndusInd Bank as Customer Service Manager (June- till present, 2015)

INTERNSHIP:

Project Title/Areas: Training & Development

Company / Industry: ITC- Fortune Landmark, Ahmedabad / Hospitality

Duration: Apr-May 2014

Project Brief: Project highlighted the importance of managing induction & training. It involved preparation of training performance reviews, newsletters and maintaining training attendance sheets along with the weekly learning focus. The later was keyed in the ITC’s daily operating platform daily. Another interesting feature was determining departmental positives /loopholes from the comment cards and feeding back to the concerned persons.

Methodology: Task oriented

Key Takeaways:

1)Operations and workflow in the hospitality industry

2)Significance of interdepartmental coordination for time management

3)Carrying out group training performance reviews and newsletters

4)Continuous employee engagement by involving them in suitable activities

ACHIEVEMENTS:

Certificate and Trophy from Jackson Co-op credit society of Western Railway Ltd. for academic excellence in SSC,HSC, and BBA

Certificate of Excellence in communication and media from HTMedia (HTCAMPUS) for being a specialist & a journalist for their website in 2013-14

Certificates from Edweb (Personal Development and social online site) for attending webinars for the following topics in 2014:

-Technology is schools- what, why and how?

-How video empowers education

IRDA and AMFI certified (2015)

CATEGORY INTEREST AREAS:

Research & Analysis

Customer service

Human resources

Relationship management and client handling

CAPABILITIES:

Social media and Digital marketing

Interpersonal skills

People management

Communication and Presentation

EXTRA-CURRICULAR ACTIVITIES / PRESENTATIONS:

Associated with an NGO “Blind People Association”.

Capstone (one year)project titled ‘LED-A Lighting Option for Industrial units of Ahmedabad’ in the 3rdyear of graduation in 2012-13

Business plan -‘Beauty on wheels’- An Entrepreneurship project in 2013

Research on ‘Understanding the student’s buying behavior for laptops in the 1st year of MBA

Market analysis & competitive growth potential of a new product launch – ‘Teeth Buddy’in the 1st year of MBA

HR training program for Hotel staff(mainly decoration staff)in the 1st year of MBA

INDUSTRIAL VISITS:

Visited Marbito Vitrified Tiles, in the first year of BBA, 2010

Visited Balaji Wafers Pvt Ltd, Rajkot, in the second year of BBA, 2011

PERSONAL INFORMATION:

Date of Birth:

09January 1993

Languages Known:

Gujarati, Hindi, English

Mailing Address:

C 102, Maharaja Avenue, New CG Road, Chandkheda, Ahmedabad

Family:

Father is Office Superintendent in Railways and Mother is Homemaker

Declaration:

Information provided above is true to the best of my knowledge.

Signature:

Date: 17-12-2015

Place: Ahmedabad

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