Stakeholder Relations,Human Resources & Financial Management,Coaching

NAME: Linda Mak

ADDRESS: #*, ** **** ***** *****, St. Albert, Alberta T8N 6A3

PHONE: 780-***-****

EDUCATION: Bachelor of Arts, Simon Fraser University, Burnaby, B.C.

Major : Sociology Minor : Psychology

SPECIAL TRAINING: Anti-Money Laundering on-line training Investment Funds In Canada Alberta Best Conflict Resolution Mediation Provincial Marketing Strategic Planning Board Development Program Supervisory Management Customer Relations Skill Seminar Standard First Aid / CPR Commissioner of Oaths

COMPUTER SKILLS: Microsoft Word 2007, Excel 2000, Lotus Notes, Internet Explorer, Outlook Express

LANGUAGES: English, Cantonese, Mandarin

EMPLOYMENT HISTORY:

Financial, Sales & Human Resources Management / Staff Coaching & Development / Customer Service / Project Supervision/Adult Education

2012 - current : Stakeholder Relations Coordinator, CCSA O/A Money Mentors

- build public awareness, develop relations and partnerships with community

stakeholders

- mentor clients to identify realistic life and career goals in order to regain

financial independence

- assess eligibility for internal and external programs and services

- work collaboratively with stakeholders to cultivate client financial literacy,

money management skills and the wise use of credit

- foster partnerships in marketing financial fitness classes and seminars

- assist clients to make informed choices regarding debt solutions to achieve

their financial goals

2009 - 2012 : BFS – Business Consultant

- project management

- business management practices research and evaluation

- report writing

2000 - 2009 : Financial Services Manager - Investment & Lending Bank of Montreal

-obtained 55 MVP AWARDS and 212 BRAVO RECOGNITIONS for highest revenue generation and special contribution to the team, for being resourceful, knowledgeable, respectful, anticipatory and innovative to customer needs and quality control

-achieved Platinum Member status in the Wealth Management Referral Club for referrals in excess of $1,000,000

-obtained EXTRA MILE AWARD for outstanding customer service

-staff coaching and supervision

-initiated and managed business development projects

1998 - 2000 : Employment Consultant, Ability Career & Employment Services

- conduct assessment interviews and develop employment action plans

- assist social assistance recipients to acquire vocational education and training

appropriate to their career goals

- community liaison in acquiring employers and work placements

- compile employer data base

1995 - 1998 : Basic English Language Training Facilitator, Changing Together Centre

- program needs assessment, design, delivery and evaluation

- initiated fundraising campaigns

- corporate and private sponsorship acquisition

- program promotion through media, television and public service

announcements

- volunteer management

1990 - 1995 : Regional Coordinator, Boys and Girls Clubs of Alberta

- turned financial statement from red to black acquiring surplus for 5 years

- built partnership programs with government, business and private sectors

- community development, regional fundraising, provincial marketing

- volunteer recruitment, training and supervision

- obtained THE COMMEMORATIVE MEDAL FOR THE 125TH ANNIVERSARY OF

THE CONFEDERATION OF CANADA in recognition of significant contribution to

compatriots, community and to Canada

- obtained WHO’S WHO OF CANADIAN WOMEN nomination for inclusion in the

Who’s Who of Canadian Women reference text profiling notable Canadian

women

1988 - 1990 : Assistant to Director of Television, CBC

- internal departmental and external viewer liaison

- contract negotiations and purchase requisitions

- property procurement and payroll distribution

- costs sheet analysis

- special community project management

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