Engineer Customer Service

Cyrus Ramirez

*** ***** *** ** ***# ** Newark, NJ 07107

Cell. 917-***-****

************@*****.***

Summary of Qualifications

Over 20 years’ experience in IT infrastructure field.

Strong hands-on analysis and problem solving skills using tools such as Wireshark.

Strong Hands-on experience with Cisco IOS and hardware.

Strong understanding of Windows Operating System and Architecture, Cisco Architecture, Unix/Linux OS such as Bash/Korn/Python/Ubuntu/Debian/Fedora... etc., and Network Security principles.

Strong understanding of virtualization { Network Virtualization technologies} – VMware ESXi 5.6

Proficient in monitoring and troubleshooting network health, performance and connectivity issues.

Excellent organizational and presentation skills.

Team player who is able to work without constant supervision.

Desire to develop a career path in network engineering.

Relevant Skills and Experience

Cisco Network Services – LAN/WAN

Proficient in configuring and administration of Cisco Networking/Collaboration technologies and architecture such as OSPF, BGP, HSRP, EIGRP, MPLS, DMVPN, Nexus/Fabric Switching, Cloud based WIFI (Meraki), Call Manager/VOIP and etc...

Proficient with network security; SDM, AAA, RADIUS, TACACS+, Firewalls, IPS/IDS, and etc. . . .

Network monitoring using HP OpenView, Prognosis, Hobbit, Wireshark, T-berd, Nagios, SolarWinds, MRTG, Zenoss, Netflow, What’s Up Gold, LAN/WAN Sniffers, and other monitoring software.

Experience in handling data center migration in a 24/7 environment

OS and Hardware

Proficient in configuring and administration of common Microsoft Server 2012/2008/2003 services

Proficient in configuring and administration of common Unix/Solaris 10/Linux services and concepts

Hardware installation such as EMC, Box Hill, Sun Servers 4500 to 6500, Denali, HP, Dell and other server/storage hardware.

Ability to manipulate scripting language such as korn, bash, Perl, and python.

Cabling Infrastructure

Proficient in the project management, implementation, design, and troubleshooting of Voice, Data, Video, and security cabling infrastructure, hardware and equipment as per the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA and ANSI reference documents.

Experience in handling MACs (moves, adds and changes) cross connects, patching, rack and stack, and extending services from the service provider to customer premise equipment.

Proficient in the use of ticketing systems, work orders, blue print reading, answering and writing RFPs and RFQs and following basic and complex engineering specifications.

Experience dealing with small and large critical infrastructure environments.

Experience

Deployment Engineer

04/15 to 09/15 Red River Claremont, NH I provide the necessary knowledge and support for installation of Cisco and NETAPP commodities across the LAN, VPN and WAN environments. I perform in-depth troubleshooting of storage protocols such as iSCSI, NFS, FC, and FCOE. I configure and troubleshoot Cisco UCS series server infrastructure; Nexus, IOS, and IOS XE switches; in support of storage protocols and server virtualization. I configure and troubleshoot NETAPP, SnapMirror, FlexClone and or SnapRestore. I configure and troubleshoot Unified Wireless Network Architectures. I test and troubleshoot all connectivity issues. I read and create Visio documents. Some knowledge of Air Magnet. Experience with Prime Infrastructure, Cisco APs and Cisco WLC 5500 series.

Associate Capacity Engineer

06/14 to 03/15 United Nations NY, NY My duties include to create and enhance models that characterize architecture guidelines to affect network capacity decisions. Build and manage modeling outputs for data driven decision-making. Conduct bottle-neck analysis and investigate the impact of network changes. Create simulations in a lab to push the envelope on capacity and influence network design changes such as hyper converged systems, network virtualization QOS optimization, WAN optimization (WAAS/Akamai/BGP etc), global IPV6 deployment and SDN. Build cost models. Investigate and implement tooling for capacity planning. Activities are intended to optimize performance and efficiency, and to plan for and justify financial investments. Interaction with the APM team, both during the requirements and design activities of building a system, and when using performance monitoring as an input for managing capacity of deployed systems. Enabling the following architectures for the future:

LAN Virtualization

VSS (6500), VPC (Nexus), VDC (Nexus), VRF (Virtual Routing and Forwarding), VXLAN (Virtual Extensible LAN), NVGRE (Network Virtualization using GRE), OTV (Overlay Transport Virtualization), and EoMPLS (Ethernet over MPLS).

WAN Virtualization

MPLS (Multi-Protocol Label Service), VPLS (Virtual Private LAN Service), p2p GRE, mGRE, Site to Site VPN, and DMVPN.

Deployment Lead

05/14 to Present Peak Systems Inc. NY, NY My duties are to survey customer premise, perform reimage, reconfiguration, and roll out desktops and servers. After deployment configuration, and troubleshooting of Windows 7 workstations, Windows 2003/2008/2012 servers, Outlook 2010, and other applications in order to limit customer down time. Perform setup, configuration, and troubleshooting of LAN connectivity issues; which includes troubleshooting Cisco switches and routers.

Senior Network Engineer

04/2013 to 11/2013 VNSNY NY, NY Provide network design services which meet and exceed the needs of a major medical services organization, ensuring adherence to departmental policies and procedures; coordinate and define network requirements (i.e. design, configure, install, etc.) to include coordinating with other groups within and outside the Engineering team to determine the scope and objectives of proposed networking configurations. Oversee the timely and accurate analysis of company and third-party vendor requirements, evaluating if network configuration is possible with existing resources and managing end user expectations to keep them at a realistic level. Develop and implement network backup and recovery plans to maintain reliable network operating system. Develop detailed implementation plans to accommodate network growth, security, and enhancements by maximizing functionality of network design and equipment (i.e. Cisco routers, BGP, 4G, HSRP, DMVPN, VOIP/SIP Trunking, gateways, switches, etc.). Monitor network implementation, providing support in a timely and accurate manner. Know and support approved corporate and departmental policies relating to business procedures, philosophies and conduct. Design network performance reports detailing network status for management in an accurate and timely manner. Analyze data traffic patterns within network infrastructure, detecting operational problems and recommending improvements to ensure optimal performance using Wireshark, SolarWinds and other tools. Proactively identify symptoms and instabilities in a timely and accurate manner to include performing analysis, capacity planning, and testing for organizations network environment. Make recommendations to management on enhancements to the network that will improve the quality and reliability of the networks performance. Provide recommendations of the most cost-effective solution to management. Protocols, monitoring software and equipment used are the Nexus 2000/5000/7000, CAT 3700s, ISR 2900s, Cisco WLCs and APs, BGP, EIGRP, HSRP, 4G, ISDN, T1, Analog, MPLS, Avocent OOB equipment, What's UP Gold, Solar Winds, sniffers, Cisco 6509E, Cisco 3800s/3900s/4000s, NAT/PAT, Split Tunneling, EVPL, MPLS, HSRP, and etc.

NOC Engineer/Technician

03/2012 to 04/2013 Transbeam NY, NY As a member of our Network Operations Center, my duties was to provide Tier 1 and 2 data and voice support to our customer base. Duties included the strong ability to gather and analyze raw data in order to troubleshoot complex network problems. Supervised the functioning of network components and made sure that they are active and problem free. Application of essential software and hardware tools to detect and identify the nature of problems and used proper precautions to solve the problem. I took network problem complaints from users and analyzed them and depending on the difficulty of the problem either requested help or solved the problem. Debugging and reconfiguration of core and customer equipment. Troubleshooting web and email client/server issues; and providing customer service were also my duties. My duties also included remotely implementing and troubleshooting of various Data, Wireless and Voice connection methods such as DSL, T1, Ethernet, POTS, PRI, VoIP/SIP, BGP, 4G, OSPF, MPLS, EVPL, and Cloud Based WIFI (Meraki). Proficient with configuring and troubleshooting all of the following equipment:

Cisco 2600, 3000, and 6000 series switches and routers, Adtran 5000 series DSLAM and Netvanta 832-838, Netopia ADSL/SDSL, Efficient Networks / Siemens ADSL/SDSL, Linksys/Netgear Cable-Ethernet Routers and Wireless Access Points. Expert cabling knowledge, IP subnetting and cisco networking knowledge, and Unix/Linux knowledge at an intermediate level.

Cisco Deployment Engineer

02/2012 to 03/2012 Verigent LLC Mooresville, NC My duties as a Deployment Engineer were to interface and communicate efficiently with the Project Manager in order to upgrade all Joe Fresh IT rooms. Rack and stack of IBM servers, Cisco Equipment, and Security Equipment. I was responsible for ensuring the implementation of the SAN network, VOIP, and WAN network. Turn-over reports and full life-cycle support were also my duties.

Deployment Engineer

11/2011 to 03/2012 Proactive Business Solutions Oakland, CA. My duties were to reimage, reconfigure, and roll out desktops and servers in order to meet customer demand. Perform setup, configuration, and troubleshooting of Windows XP/7 workstations, Windows 2003/2008 servers, and troubleshoot LAN connectivity issues; which included troubleshooting Cisco switches and routers.

Supervisor/QA/Data Center Engineer

12/2010 to 11/2011 Telehouse America NY, NY My duties included multiple roles. As Data Center Engineer/Supervisor/QA I was responsible for implementing standards and procedures, set forth by the IT Director, in our Data Center Procedures Manual and Access Control Policies. I was responsible for the supervision and quality control of all racking, cabling, and labeling of new and relocated equipment. I acted, supervised and provided all quality control - as the remote onsite technical support for all Unix server, Windows server, and Network equipment install and life cycle support. I entered, supervised, provided quality control, and completed all Change Management tickets, and Data Center Work Request tickets. I performed, supervised and provided quality control involving all tape rotations and custody transfers. I was responsible for inventory management. I created, maintained, supervised and provided the quality control of all as-built drawings and elevations. Oversight of contractors performing work within data center. Provided guidance and training of company technicians. All Data Center work was done according to the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ISO 9000 and ANSI reference and standards documents. Day to Day work included the implementation and troubleshooting of VOIP/QOS, DS01-4, Dark Fiber, DWDM, Cisco routers/switches – 2500 – 7500, Juniper IOS, Sun Servers 4500 to 6500, SAN Storage, IBM equipment, Open Source OS installs, and MS OS installs. Duties also included high level customer service. Some of the protocols used were BGP, HSRP, VRRP, OSPF, EIGRP and IP. Testing and monitoring was done using the OTDR T-Berd 4000, sniffers, OOB and other JDSU diagnostic equipment. Duties also included update reports to senior management, providing diagrams via Visio drawings, Fusion splicing, and redundancy testing.

Communications Engineer

06/2010 to 12/2010 Verigent LLC NY, NY. The technical aspect of the role includes using specialist knowledge to design and deliver solutions, as well as providing technical guidance to others within the employing organization. Managerial responsibilities involve planning and managing projects, ensuring that they are delivered on time, within budget and to the agreed standards of quality. Duties included the deployment, implementation, and troubleshooting of all Voice, Data, Video, and Security cabling and equipment infrastructure by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents. My duties entailed rack and stack, patching, troubleshooting data and voice connections/equipment, wireless equipment installation, cable management, relocation/disconnects of networks and equipment.

Communications Engineer/Technician

11/06 to 12/2010 IBEW NY, NY. The technical aspects of my role was to do site surveys, meetings with contractors and suppliers, writing RFPs and RFQs, negotiating infrastructure requirements with customers, provide technical guidance to colleagues and other teams, finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet/network signaling protocols, working to tight timescales as part of a high-performing team, rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule. Duties included were the construction of data centers. All the work was done by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents.

Infrastructure Lead Technician

04/08 to 08/08 TekSystems NY, NY. The technical aspects of my role was to do site surveys, meetings with contractors and suppliers, writing RFPs and RFQs, negotiating infrastructure requirements with customers, provide technical guidance to colleagues and other teams, finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet/network signaling protocols, working to tight timescales as part of a high-performing team, rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule. Duties included were the construction of data centers. All the work was done by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents.

Lead Communications Technician

09/05 to 11/06 Columbine Cable Co. Inc. Arvada, Co. The technical aspects of my role was to do site surveys, meetings with contractors and suppliers, writing RFPs and RFQs, negotiating infrastructure requirements with customers, provide technical guidance to colleagues and other teams, finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet/network signaling protocols, working to tight timescales as part of a high-performing team, rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule. Duties included were the construction of data centers. All the work was done by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents.

Lead Communications Technician

06/05 to 09/05 CCPI Denver, Co. The technical aspects of my role was to do site surveys, meetings with contractors and suppliers, writing RFPs and RFQs, negotiating infrastructure requirements with customers, provide technical guidance to colleagues and other teams, finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet/network signaling protocols, working to tight timescales as part of a high-performing team, rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule. Duties included were the construction of data centers. All the work was done by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents.

Communications Engineer/Technician

05/05 to 06/05 LiveWireNet Denver, Co. The technical aspects of my role was to do site surveys, meetings with contractors and suppliers, writing RFPs and RFQs, negotiating infrastructure requirements with customers, provide technical guidance to colleagues and other teams, finding creative solutions to the challenges of network design, mobile communications, data service requirements, and internet/network signaling protocols, working to tight timescales as part of a high-performing team, rewriting or modifying processes to ensure all aspects of the service run smoothly and to schedule. Duties included were the construction of data centers. All the work was done by the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents.

Data Center Engineer/Project Mgr.

06/2000 to 11/2000 Leading Edge Communications Consulting Firm NY,NY. Contracted to work for Morgan Stanley Dean Witter (MSDW). I was responsible for the day to day work of large and small scale projects to include all racking/stacking, cabling, and labeling of new and relocated equipment. I supervised and provided all quality control of the implementation and deployment of all Unix server, Windows server, and Network equipment throughout the life cycle of the projects to include support. I was responsible for the construction of a fully diversified and redundant data center according to the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents. Oversight of contractors performing work within data center to include electrical maintenance, DS0 1-4 installation and extensions, Fibre Channel/Dark Fiber implementation, DWDM, Market Data equipment, Cisco routers/switches – 2500 – 7500's, Sun Servers 4500 to 6500, CSU/DSU, Fiber Optic/Shielded/Unshielded cable installation, EMC/Denali/Box Hill storage equipment/SAN storage, IBM Mainframes, and etc. I was responsible for inventory management. I created, maintained, supervised and provided the quality control of all as-built drawings and elevations. I entered and completed all Change Management tickets, and Data Center Work Request tickets. My duties also included high level customer service, and training colleagues. My duties included troubleshooting network and infrastructure outages using Framescope sniffer, Fluke testers, OTDR, T-Berd, HP OpenView, and other diagnostic equipment. Duties also include time sensitive projects and providing diagrams via Viso and CADD. All Data Center work was done according to the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents. Some of the protocols troubleshooted and implemented were BGP, HSRP, VRRP, OSPF, EIGRP, RIP and IP.

Casa Monitoring Officer

02/99 to 06/2000 Citigroup NY, NY Monitoring the Global Transaction Network and the Citidirect Migration using HP OpenView and Prognosis, testing the OSI protocol stack, testing the network security such as the CHAP protocol/biometric protocols and etc... Monitoring the leased lines, ISDN, X.25, GID/Mainframe, WWDS, IBM's OM/OR Message Controller, and etc... Troubleshooting Citidirect customer desktop software, IBM’s OM/OR Message Controller, and the Global Transaction Network. Escalations to the different engineering groups conducted once all efforts had been exhausted. Post mortem duties such as web reports, high level conferences with Senior Management, and audit/resolution reports also conducted and written.

Senior Infrastructure Engineer

01/98 to 11/98 Leading Edge Communications Consulting Firm NY,NY. Contracted to work for JP Morgan. My duties included the implementation and some design of a Cisco based voice and data communications infrastructure to replace the Nortel/Baynetworks/Synoptic hub and bridge based infrastructure. I was responsible for the day to day work of large and small scale projects to include all racking/stacking, cabling, and labeling of new and relocated equipment. I supervised and provided all quality control of the implementation and deployment of all Unix server, Windows server, and Network equipment throughout the life cycle of the projects to include support. I was responsible for the construction of a fully diversified and redundant data center according to the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents. Oversight of contractors performing work within data center to include electrical maintenance, DS0 1-4 installation and extensions, Fibre Channel/Dark Fiber implementation, DWDM, Market Data equipment, CSU/DSU, Cisco routers/switches – 2500 – 7500's, Sun Servers 4500 to 6500, CSU/DSU, Fiber Optic/Shielded/Unshielded cable installation, EMC/Denali/Box Hill storage equipment/SAN storage, IBM Mainframes, and etc. I was responsible for inventory management. I created, maintained, supervised and provided the quality control of all as-built drawings and elevations. I entered and completed all Change Management tickets, and Data Center Work Request tickets. My duties also included high level customer service, and training colleagues. My duties included troubleshooting network and infrastructure outages using Framescope sniffer, Fluke testers, OTDR, T-Berd, HP OpenView, and other diagnostic equipment. Duties also include time sensitive projects and providing diagrams via Viso and CADD. All Data Center work was done according to the BICSI, NEC, OSHA, NFPA, IEEE, EIA/TIA, ANSI and other reference and standards documents. Some of the protocols troubleshooted and implemented were BGP, HSRP, VRRP, OSPF, EIGRP, Token Ring, RIP and IP. I was also the lead in the implementation of the E-Comm Switch and E-Commander centralized sniffer server farm.

Communications Engineer

04/97 to 01/98 TTSI Somerset, NJ Contracted to work for Chase Bank, AIG, Smith Barney, Solomon Bros, Lehman Brothers and other TTSI clients. The technical aspect of the role includes using specialist knowledge to design and deliver solutions to improve the voice and data infrastructure. Duties included MACs, completing daily customer work orders, and new install infrastructure equipment in the data centers, trading floors, and offices. Supported Bloomberg Market Data Equipment, V-Band Turret Systems, AVA/DVA, CSU/DSU, ISDN phones/NT1/NT2, cross-connects, and IPC Turret Systems, Stentophones, Hoot&Holler, FDDI/CDDI, TCP/IP, ATM, Video, punch down equipment, AT&T/NEC phones, DS0-4, ABAM equipment, 3COM, Cabletron equipment, Token Ring, Leased lines, CO work, and etc..

Communications Supervisor E-5

02/85 to 08/95 US Marine Corps

Supervised the installation and maintenance of fiber optic and 26 pair cable and voice equipment/interfaces for Field SOP or daily SOP. Programmed digital switches, and radio/wire interfaces. Maintained Central Switching Center where monitoring the microwave, voice, data, and radio circuits are conducted. Other duties included cable splicing, soldering, aerial and underground communications construction, and programming circuit boards.

Certifications

A+, MCITP Server Administrator, CCNP/CCDA, BICSI ITS Technician, OSHA 30, Red Cross CPR and First Aid, Security +, Fundamentals of Security Cabling and Equipment, Certified Fiber Optics Engineer/Installer, Network +, Six Sigma Certification thru Citigroup, Letters of Recommendations and Belden/AT&T/Panduit/Mohawk/Bertek/IBDN/Seicor and etc… cabling installation certifications.

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