Customer Service Management

Alberdeina Henderson

**** ****** ***

Dunwoody GA 30346

***- ***-****

*******@***.***

Objective: To provide C-level executive management support to a business professional and/or executive team; assist in managing professional day-to-day tasks that result in balance and success for the team and organization as a whole.

Key Qualifications:

• Over 7 years of successful business ownership.

• Strong background in Business project and Vendor Management

• Creatively work under pressure with attention to detail in fast-pasted environment

• Enhance sound business acumen with impressive oral and written communication skills

• perform multiple tasks simultaneously and adapt to diverse management styles and expectations

• Excel in supporting complex, confidential and deadline-driven operations, and able to identify goals, prioritize, and resolve issues discreetly

• Use, decisive and strong interpersonal and leadership skill, to encourage a commitment to teamwork

• Maintaining a “Thick-skinned mentality and a heart for service” while anticipating and executing needs of the Executive

D&M Beauty Supply: (2006-2014)

Business Owner

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

AmeriSource Bergen (2005-2007)

Accounts Receivable Clerk

• Monitored billing system for late remittance of payments.

• Reconcile billing for or overpayments and issued credits.

• Verify transactions comply with financial policies and procedures

• Maintain listing of accounts payable

• Maintain the general ledge

• Maintain updated vendor files and file numbers

AmSouth Bank (2003-2004)

Recovery Collection

• Contact customer for none payment

• Conduct auto- tracing to locate customer

• Negotiate payments arrangements/settlements

• Determine viability of suit vs. collection agency, research and review loan documents

• Investigate and resolve customer queries and resolve customer queries and complaints

South Trust Bank: (1999-2003)

Collector

• Collection Support/ Insurance Specialist.

• Identify problem credit areas of potential loss

• Recommend and prepare foreclosure packages

• Comply with all State and federal fair debt collection practices and US bankruptcy code.

• Negotiate payments arrangements /settlement and maintenance on all accounts

• Contact insurance companies on delinquent A/R accounts

• Monitor disability claims, death claims, total loss, soldiers & sailors in five states

• Order titles for total loss and provide notification to customer

• Send insurance company letters of guarantee and process payment

Education:

Glenn High

B.S. Business Administration Suffield University

Computer and Technology Skills:

• Microsoft XP, Windows 10, Outlook, Google Calendar, ADOBE: Illustrator and Acrobat 9 Pro, Visio, SharePoint, PowerPoint, Excel, Office 365, Word

• Possess skills in the newest and latest technology: iPhone, Android, iPad, etc.

Contact this candidate