Customer Service Manager

Allison B. Joseph

**** ******** ****. ****** ****** Woods, MI 48236, 313-***-****, *******@*********.***

PROFESSIONAL SUMMARY

Compassionate, outgoing, proficient at building positive relationships with new people and customer service is number one.

SKILLS

Active listening skills

Personable

Motivated team player

Detail-oriented

Multi-tasking

Excellent Customer Service Skills

Excellent Communication Skills

WORK HISTORY

Door Greeter/Administrative-Clerical November 2008-Current

Verheyden Funeral Home Grosse Pointe, MI/ Detroit, MI /Warren, MI

Greeted families when entering the building and directed them to proper room

Assist on Funerals when needed

Answer multi-line phone system

Performed office duties such as: computer input, designing prayer cards, preparing burial permits

File death certificates

Financial Responsibilities, such as check writing, credit card, cash and check payments

Cashier September 2007-November 2008

Neighborhood Club Thrift Shop Grosse Pointe, MI

Operated a cash register for cash, checks and charges with 100% accuracy

Took in and sorted through donations

Priced merchandise and put on floor for sale

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms

Followed a customer-focused shopping environment by greeting and responding to all customers in a friendly manner

Opened and closed out register at end of the day

EDUCATION

Macomb Community College 2009 – present

oAssociates Degree of General Business in progress

Allison B. Joseph

1316 Lochmoor Blvd. Grosse Pointe Woods, MI 48236, 313-***-****, *******@*********.***

REFERENCES

Adriana Schnell, General Manager, Verheyden Funeral Home, 16300 Mack Ave, Grosse Pointe Park, MI 48230, 313-***-****

Jennifer Jones, Funeral Director, Verheyden Funeral Home, 16300 Mack Ave, Grosse Pointe Park, MI 48230, 586-***-****

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