Administrative Assistant Sales

Cheri K. Haddix

**** ******* ***** • Indianapolis, IN • 46203 • [317] 440-4327

Qualifications Summary

Skilled and dedicated Executive Assistant with more than 25 years experience coordinating, planning and supporting daily operational and administrative functions.

• Provide comprehensive support for executive-level staff, excel at scheduling meetings, coordinating travel and managing all essential tasks.

• Established track record handling confidential and highly sensitive information, independently complete research and additional required tasks within demanding time frames.

• Demonstrate high level interpersonal and decision making skills.

• Adept at developing and maintaining administrative processes that reduce redundancy; improve accuracy and efficiency and achieve organizational objectiveness.

• Results oriented. Goal Driven

• Strong knowledge and experience using Microsoft products. Professional Experience

Plainfield Dental • Plainfield, IN 7/1/2013 – Present Office Manager

• Respond efficiently to patient and doctor needs and inquiries.

• Ensure the delivery of quality dental care to patients.

• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.

• Manage patient scheduling and direct patient traffic flow.

• Present treatment plans to patients.

• Oversee the processing of dental claims.

• Coordinate with dental insurance companies to ensure claims are paid.

• Manage specialist referral process.

• Recruit and select office staff to meet operational requirements.

• Train, develop and performance manage staff to meet performance standards.

• Determine staff schedules and ensure operational standards are met.

• Manage employee relations and make certain staff have the necessary resources and support.

• Organize and oversee supply purchases, equipment upgrades and operations expenses.

• Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing.

• Oversee collections and accounts receivable.

• Run and analyze management reports.

• Maintain patient data according to regulations and company policies

• Ensure that records are stored securely and in compliance with privacy and security regulations.

• Take responsibility for the appearance and functionality of the office.

• Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.

Mike’s Express Carwash, Inc. • Indianapolis, IN 6/14/2002 – 6/30/2013 Executive Assistant

• Provide multifaceted administrative support to Owners and the Senior Management Team of an industry leading, family owned Car Wash with 37 locations throughout Indiana and Ohio.

• Provide a variety of highly responsible, confidential and complex administrative duties as assigned by owners and executive staff.

• Schedule and attend monthly and quarterly meetings and prepare minutes and reports for distribution to staff of more than 600.

• Maintain daily calendar, screen visitors and phone calls for Owner/President.

• Review and coordinate all mail and documents required for approval of Owner/President.

• Assist CFO in the completion and filing of all forms needed to create a new Business Entity for each new location as required by Indiana Law.

• Make travel arrangements and meeting reservations for Company Founders, Owners, Executive Staff and Management Team.

• Independently prepare correspondence or assign to others as appropriate.

• Research and provide information as requested, refer requests for specific information about technical or specialized matters to appropriate management team member.

• Handle daily general issues such as complaints or requests for information. HPC Publications a PRIMEDIA company • Indianapolis, IN May ‘99 – June ‘02 Market Manager

• Supervise daily operations of market office

• Coordinate all production activities with Greater Indianapolis New Homes Guide including meeting deadlines, working with clients and publication layout

• Oversee billing and maintain receivables; coordinate accounts payable, receivables, commissions, and market budgets with corporate office housed in Atlanta, GA. AAA Travel Agency • Indianapolis, IN February ‘94 – May ‘99 Operations & Administration Manager [August ’97 – May ‘99] Executive Administrative Assistant [February ’94 – August ‘97

• Provide administrative support to Vice President of Travel

• Schedule and attend meetings and prepare minutes for 71 travel professionals

• Advance the growth of agency revenue by brainstorming with travel industry vendors on sales incentives for 71 travel professionals.

• Coordinate and schedule all vacation leave for 71 travel professionals throughout Indiana.

• Generate and update accounting travel reports

• Assist in special promotions, shows and trade fairs.

• Plan and implement all marketing materials and advertising for 21 offices.

• Perform human resources functions which include recruitment, training and development. Olinger Distributing Company • Indianapolis, IN March ’88 – February ‘94 Executive Administrative Assistant

§ Assist Vice President of Sales with state-wide sales meeting preparations.

§ Track sales goals for 100 area managers and supervisors.

§ Supervise point of sale coordinator and oversee workload of two sales secretaries.

§ Prepare Indiana Wholesaler’s Excise Tax Report, update daily credit restrictions and investigate related issues, prepare daily bank reports and additional statistical analysis when needed. L.S. Ayres & Company • Indianapolis, IN December ’85-March ‘88 Administrative Assistant/Financial Analyst

§ Administrative support for Controller and Assistant Controller. Education

Los Angeles Pierce Jr. College • Woodland Hills, CA

§ Principals of Business Accounting I & II

§ Literature

§ Introduction to Computers [Word Processing and Spreadsheet programming] Dale Carnegie

§ Effective Communications and Human Relations

References

Available upon request.

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