Customer Service Management
Resume:
LUIS I GARZA
Mobile: 210-***-****
Castroville, Texas 78009
Email: *************@*****.***
PROFESSIONAL PROFILE
Bilingual professional with demonstrated success in developing lean operating systems that increase safety and productivity, and enhance profitability. Decisive leader with solid analysis and problem-solving skills combined with motivational team building and incentive-driven rewards that produce top-performing teams. Recognized for the ability to set, achieve, and exceed operational objectives.
BACKGROUND SUMMARY
Facility Management
Positive Employee Relations
Material Management
Project Planning & Development
Leadership / Team Building
Inventory Management
Supply Chain Management
Vendor / Customer Management
Customer Service
Process Improvements
Process Reengineering
Strategic and Operations Planning
Regulatory Safety Compliance
Budgeting and Financials
Project Management
Procedure Development & Review
Regulatory Environmental Compliance
Transportation Analysis/Planning
Project Management
Problem Solving / Root Cause Analysis
Operations Management
Toyota Production System
Change Point
Operational Cost Analysis
Organizational Effectiveness
Marketing Strategies & Programs
Personnel Management
Resource Planning & Management
Logistics and Warehousing
Machinery Installation
Policies & Procedures Development
Technical Expertise includes: OpenTrac, Syteine, Microsoft Office Suite
PROFESSIONAL ACCOMPLISHMENTS
Operations and Logistics Management
Key Achievements:
Supervised the construction of the 329,000 sq. ft., $70M manufacturing facility to include design, and coordination with local and federal organizations to meet building requirements and establish positive relationship with community and customers
Conducted multiple studies to reduce cost / product loss and established new procedures resulting in $1M+ in savings
Increased production efficiency by 40% through implementation of continuous improvement model
Developed and implemented an inventory control and production reporting program that streamlined information to accounting
Wrote and executed standard operating procedures and work instructions for all aspects of production operations to include safety, quality and productivity.
Created and Implemented (E-Kanban) Automated Ordering System. This allowed the customer to place orders for material and receive the order within 30 minutes. This Improved material handling process and reduce costs. Valuable space near machinery can now be better utilized due to the reduction in inventory. Results: Improved efficiency and reduced manpower in the department by two team members per shift. Further reduced the need of additional equipment for transportation.
Developed method for a zero balance system. Tracking material usage and yield to determine rate of consumption. Zero balance now does not allow a team member to report scrap that is not accounted for. Results: Actual scrap less than 2%, positive impact to customer service, and improved financial results.
Reorganized the U.S. operation for assembly of desktop computers. Analyzed cost structure and price volatility to determine which components were susceptible to large price and technology fluctuations. Established assembly methodology to minimize impact of rapid and radical changes in key components. Results: Reduced impact of component pricing swings on assembled units from 30%-40% to 3%-8%. Increased and stabilized profit margin.
Developed new technology for further reducing scrap. Digitally mapping the defects in steel, then cutting out the defects reduced the supplier’s scrap by 18%. Exclusive pricing production with major integrated mills. Results: Additional revenue generating stream that adds value to the process.
EMPLOYMENT HISTORY
Welded Tubes, LLC, Plant Manger
San Antonio June 2015 - Present
158,000 sq. ft. tube manufacturing facility; subsidiary of Welded Tubes Inc.
Millennium Steel Service, LLC, Operations Manager
Princeton, Indiana June 2012 – May 2015
228,000 sq. ft. manufacturing facility with $80M steel inventory; subsidiary of Toyota Tsusho America and tier one supplier to Toyota Motor Manufacturing Indiana
Millennium Steel of Texas, LLC, Operations Manager
San Antonio, Texas March 2005 – June 2012
State-of-the-art steel processing facility; subsidiary of Toyota Tsusho America and tier one supplier to Toyota Motor Manufacturing Texas
Millennium Steel Service, LLC, Operations Assistant Manger
Princeton, Indiana June 2003 - March 2005
120,000 sq. ft. manufacturing facility with $60M steel inventory; subsidiary of Toyota Tsusho America and tier one supplier to Toyota Motor Manufacturing Indiana
Toyota Tsusho America, Inc., Maintenance Leader
Georgetown, Kentucky July 1998 – June 2003
Global trading and supply-chain specialist in industrial and consumer sectors
EDUCATION
Western Governors University, Texas. Bachelor of Science, Business Management Degree 98% complete
(currently enrolled)
Naval Training Center, Waukegan, Illinois, Advanced Electronics, March 1989
Naval Training Center, San Diego, California, Basic Electricity and Electronics, July 1988]
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