Manager Customer Service

**** ******** ***** ******, ******** *****

630-***-**** CELL: 630-***-****

E-MAIL: ************@*****.***

RICHARD W. OCZKO

OBJECTIVE: A MANUFACTURING MANAGEMENT RESPONSIBILITY USING MY EXTENSIVE EXPERIENCE IN PRODUCTION MANAGEMENT, QUALITY CONTROL SYSTEMS, AND PLANT MANAGEMENT, INTERESTED IN WIDER RESPONSIBILITIES LEADING TO A RESPONSIBLE POSITION IN GENERAL MANAGEMENT.

SUMMARY OF QUALIFICATIONS :

Solid experience in Lean Manufacturing Systems and Procedures, Six Sigma, Process Improvement, Time & Motion Study, Production Planning and Scheduling, Quality Control Systems and procedures. Hands on experience in Point Of Purchase Displays, Printing, Bindery, Mailing, Distribution, and Fulfillment, Credit Card Personalization, line set up and crew size for all direct and indirect labor operations.

Hands on type of management style with a demonstrated ability to lead people and get results, plus develop and organization to meet company objectives.

PRESENT EMPLOYER: JET LITHOCOLOR INC. FROM: 1-2006 to present

POSITION: OPERATION MANAGER

DUTIES: In charge of a 3-shift high volume manufacturing operation that services the gift card and credit card industry, with the following services, Personalization, printing, imaging, affixing, distribution, and fulfillment, other services include all bindery operations such as cutting, folding, stitching, inserting, and assembly operations. Responsible for all manufacturing operations, production scheduling, material management, quality control, hiring & firing, and P&L.

PREVIOUS EMPLOYER: COMPTON PRESENTATION FROM: 2-2001 to 1- 2006

POSITION: PRODUCTION MANAGER

DUTIES: In charge of a 3-shift world renowned leader of Specialty Products which include Euro Case, Turned Edge, Case Made Products, Ring Binders, Folders, Presentation Kits, four color process, offset printing, and silk screening. Responsible for all manufacturing operations, production scheduling, material management, process improvement, quality control, hiring & firing, and P&L.

PREVIOUS EMPLOYER: GRAPHIC CONVERTING FROM: 1-1998 to 2-2001

POSITION: PLANT MANAGER

DUTIES: In charge of a 3-shift Point Of Purchase display, advertising, and converting operation which manufacturers point of purchase displays such as motion, visual, static, and permanent displays for the retail industry. Responsible to oversee mounting, die cutting, finishing and assembly operations, distribution, fulfillment, inventory control, material management, process control, and quality control, cross training of employees in standard operation procedures and systems.

EDUCATION:

ROSARY COLLEGE

Degree: Bachelor Of Arts

Major: Manufacturing Systems, Process Improvement

Completed certificates in the following:

Implementing a total quality management program.

Personal Law for managers.

Coaching and team building skills for managers.

PRIMARY RESPONSIBILITIES: Implement and monitor compliance with manufacturing policies and procedures, including planning, production scheduling, distribution, fulfillment, material management, process improvement, customer satisfaction/ on time delivery, quality, safety, employee relations, and P&L.

SUMMARY: I have a strong work ethic, the ability to communicate diplomatically, and effectively across all levels as well as actively demonstrate a commitment to the growth and success of the company, plus the ability to implement change and develop and organization to meet the company objectives and future goals. I can also do the following, direct the implementation and execution of manufacturing policies preventative maintenance programs, and continuous improvement practices throughout the organization. Oversee the implementation and monitoring of manufacturing schedules, manpower, and facilities, equipment requirements, and quality control programs, plus work closely with sales and customer service to ensure high customer satisfaction, and on tine delivery.

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