Customer Service Representative

OBJECTIVE

Seeking a career opportunity with established company where I can use my skills to further demonstrate my abilities to provide effective customer service and make sound judgements in a productive call center environment.

EXPERIENCE

3/1/2010 TO 11/20/2015

GTA

Tallahassee, FL

REVENUE SPECIALIST II

Audit tax returns for completeness and accuracy using SAP and SUNTAX

Assist tax-payers complete tax returns and explained complex tax laws in an easy-to-understand manner

Address internal and external customer issues while respecting business needs

Research accounts for billing issues with a focus on efficient and effective problem resolution

Adhere to deadlines and managed projects to achieve performance goals

Prepare complex letters to taxpayers and other departments regarding tax update via email or mail

Determine best course of action of all parties while matching the needs of tax-payers with the needs of the department.

Examine and process DR-1 applications via online/hardcopy

4/1/2008 TO 10/1/2009

USAA

Tampa, FL

MSR II

Sold a variety of property and casualty insurance policies: auto; renters; and personal property

Explained coverages and services to USAA members

Answered any questions for policy holders concerning their financial objectives and goals

Verified coverages with state agency as required

11/1/2007 TO 4/1/2008

New York Life

Tampa, FL

TELEMARKETER

Educated clients on the features and benefits of their whole and term life insurance policies

Processed order forms for prospective clients

Handled policy inquiries for delinquent or closed accounts

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