Risk Officer and Customer care Rep
Resume:
AKINBOBOYE OLUWASEUN ABAYOMI
PLOT **, MAYFAIR GARDEN ESTATE, LEKKI- EPE EXPRESSWAY,
AWOYAYA, LAGOS STATE.
e-mail: ********@*****.**.**
Marital Status: Single. Nationality: Nigerian
Date of Birth: 4th July, 1985 Place of Birth: Ondo,
State Of Origin: Ondo State L.G.A Of Origin: Okitipupa
Sex: Male
PROFFESIONAL SKILLS
Hands-on experience in customer service
Good knowledge of risk analysis and management techniques
Familiarity with risk governance processes
Ability to perform financial analysis and forecasting
SCHOOL ATTENDED WITH DATES
UNIVERSITY OF LAGOS, LAGOS STATE 2014-Till Date
Masters in Risk Management(MRM)
AAUA, AKUNGBA AKOKO, ONDO STATE 2006-2010
Banking and Finance (B.Sc.)
FEDPOADO, ADO EKITI, EKITI STATE 2001- 2003
Civil Engineering (ND)
ST JOSEPH’S COLLEGE, ONDO, ONDO STATE, 1999-2000
(Senior Secondary School Leaving Certificate)
ST JOSEPH’S COLLEGE, ONDO, ONDO STATE, 1996-1999
ST JOHN MARY UNITY SEC SCH, OWO, ONDO STATE 1993-1996
ST RAPHEAL’S KIDDIES SCHOOL, ONDO, ONDO STATE 1988-1993
EXPERIENCE
CUSTOMER CARE REPRESENTATIVE MTN NIGERIA
OCT 2012 – TILL PRESENT
RESPONSIBLITIY
Evaluate my customer needs and provide advice as to products required.
Cross sell and up sell MTN products and services to current/potential customers.
Showing the Cando spirit by exceeding our customers’ expectations.
Support acquisition and growth of my customer relationships
Evaluated frequently all information to handle my customer satisfaction level.
JOB EXPERIENCE
Responded promptly and answered/resolved my customer inquiries and complains
Provided technical support to my customers using maintenance procedure based on the company products
Managed my customers’ database accounts, performed customer verifications and processed applications, orders and requests
Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
Kept records of my customer interactions and action taken including – Queries, comments, and inquiries and complains.
EXPERIENCE
FINANCIAL MANAGER BOATLAND NIGERIA COMPANY LTD
JAN 2011 – OCT 2012
RESPONSIBLITIY
Responsible for keeping track of money spent and made by the company.
Collect operational data and make analyses reports to forecast expenses.
Responsible for maintaining accurate financial records and review remittance.
Reconcile bank statement
JOB EXPERIENCE
Handling of the financial breakdown of the reconstruction and renovation of Ibadan museum
Handling of the financial breakdown of the reconstruction and renovation of Oyo museum
EXPERIENCE
NYSC National Commission Museum & Monument
JULY 2011 – JUNE 2012
RESPONSIBLITIY
Responsible for filing of tax return and posting of returns.
Raising of Vouchers.
Analysis of financial statements
Analyze revenue and expenditure trends and ensure expenditure control
Analyze and review salaries, revenue and overhead for the outstation and HQ
JOB EXPERIENCE
Computing of salaries and overhead of all outstation
Reconciling the account of all outstation with the remittance from the HQ.
Paying and receiving schedules of payments to various Banks
Checking that record of the outstations and HQ are right.
NON LINEAR EDITOR ZEROBIT NIG LIMITED
JULY 2003 – DEC 2006
TECHNICAL STAFF DINYA (INDUSTRIAL TRAINING)
JAN 2002 – MAR 2002
SKILLS
Wide range of computer software including Siebel CRM, Adobe Premiere, Adobe After Effect, SPSS, Accsoft, MS Word, Excel, PowerPoint and other specialty software.
HOBBIES:
Reading, Football, Travelling, Writing, Music, Researching and Swimming
REFEREES:
Mr F.D. Dare
Banking and Finance Department
Adekunle Ajasin University, Akungba- Akoko
Engr Adeolu Taiwo
Tacorr Energy Ltd
Eldoret Close, Wuse 2, Abuja
Mr Micheal Aderemi
NCMM, Lagos
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