Customer Service Training

MAURCENA WAKEFIELD

**** *** ******, *** ********, NY, 11691• Tel: 212-***-****

Email: ***********@*****.***

Summary of Qualification

Trained and certified CASAC-T and Peer Specialist

Proven customer service and interpersonal skills

Compassionate and caring; able to relate to challenges

Highly motived, determined and diligent

Life-long leaner; passionate about helping others succeed

Computer savvy; MS Office and client management databases

Education & Training

The College of New Rochelle Brooklyn, NY

Coursework toward B.A. in Psychology 2014

The Resource Training Center, Inc. New York, NY

350-Hour CASAC Training 2013

Recovery Coach Training 2013

Case Aide Training Program 2010

Arrive/Exponents New York, NY

HIV and Substance Education and Training 2010

Work Experience

The Resource Training Center New York, NY

Intern Jan.- June 2013

Performed client and student intakes; determined treatment status

Maintained and updated files, answered telephones and transferred calls

Housing Works Brooklyn, NY

CASAC Intern Nov. 2012- Apr. 2013

Performed initial intake to determine and document needs and status of clients

Facilitated groups of up to 10 clients; including support, sobriety and relapse

H&R Block Brooklyn, NY

Tax Associate (Seasonal) Jan. 2009 – April 2011

Scheduled appointments with individuals and small business for tax preparation

Interviewed clients to determine taxable income, deductible expenses and allowances

Reviewed financial records to determine forms need to prepare returns

Computed tax refunds or liability, completed and submitted returns

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