Customer Service Sales
Resume:
David J. Bushnell
East Schodack, NY 12063
Email **********@*****.***
Summary of Qualifications
Over 25 years of successful management experience.
Ability to manage multiple tasks by delegating duties with a hands on approach.
Leadership ability that influences employee behavior by example.
31 years of insuring strong and positive customer relations.
Strong computer and phone skills.
Professional Experience
Shields Sales Corp June 1983 – September 2001
Albany Shields Safety & Tool September 2001 – August 2010
Shark Safety August 2010 – November 2011
ARG Trucking February 2012 – March 2014
Dealertrack March 2015 – October 2015
FuccilloHyundai October to Present
Professional Licenses
NYS-CDL Class A with Has-mat Endorsement.
TWIC Card
Car Sales
October to Present
Duties & Responsibilities
Helping customers select vehicle
Customer Service Supervisor
May 2015 to October 2015
Computer Knowledge
EzTrax Software
RegUSA Soft ware
Microsoft Office
Duties & Responsibilities
Supervised Staff of 6 customer service representatives
Maintained and monitored customer dash board for status on transactions
Handled customer escalation calls to resolve problems and complaints
Monitored emails from customers and team to insure customer service levels
Proactively worked to prevent problems from arising for customers and transactions
Worked with customer to resolve transaction issues to complete processing
Worked with other supervisors to resolve customer needs & issues
Assisted in implementing new procedures and goals
Dispatch Supervisor
2012 – 2014
Computer Knowledge
TMW Software
PeopleNet Satellite Software
PC Miler
Duties & Responsibilities
Coordinate fuel deliveries on time sensitive basis.
Assign proper equipment based on type of fuel to be delivered.
Monitor driver hours of service and truck position.
Direct drivers on deliveries to maximize company resources.
Supervised 6 – 25 drivers per shift.
Scheduled equipment for repair and maintenance with service department.
Conducted monthly driver performance reviews.
Assisted implementing new policy and procedures to drivers and support staff.
Worked with safety supervisor to schedule training meeting on new safety procedures and DOT regulations.
First point of contact for accidents, spills and injuries and breakdowns.
Monitor customer fuel inventories.
Trained new dispatchers
Operations Manager
2001 – 2011
Supervised inside and outside sales staff and inter office support staff of 34 employees.
Negotiated purchasing agreements and ordered products of annual purchases of 5 million dollars yearly.
Researched specialty products and new lines and evaluated vendor performance.
Spoke with customers on a daily basis. Taking orders, selling product and arranging deliveries.
Implemented on going education for sales stall to increase our levels of customer service and their satisfaction.
Scheduled customer training certification in specialized fields of Safety & and Fall Protection, Fire Services & Powder Actuated Tools.
Integrated software programs to increase productivity and profit.
Weekly & hourly schedules and sales routes.
Evaluated and completed yearly performance evaluations for employees.
Worked closely with the store manager on merchandising, store set up and standards of excellence.
Inventory control and loss prevention.
Commenced a strong working relationship with local, state and federal government agencies on compliance and safety programs.
Developed promotions and marking strategies to distinguish us from our competition.
Coordination with Sales Director and Event Planner for out customer appreciation events and the yearly tent extravaganza.
Director of Sales
1989 – 2001
Trained and supervised the inside and outside sales force of 20.
Times critical large deliveries and scheduled all daily job site calls and product deliveries.
Installed new computer system and software for the sales, parts, receiving, purchasing and accounting departments.
Put employee SPIFF programs in motion to increase employee retention and happyness while increasing compant profits.
Faxing of our weekly sales filer to all customers with a follow up phone call.
Worked closely with manufactures and vendors to train and certify sales staff.
Coordinated customer training certification calls and special events.
Updated MSDS information for products.
Oversaw purchasing of inventory for company.
Reviewed all daily reports.
Supported sales staff.
Worked closely with Operations Manager.
Sales Manager
1986 – 1987
Supervised a Staff of 17 inside and outside salesman.
Daily opening and closing of the store.
Balancing of cash registers and daily reports.
Merchandising store displays to increase average customer sales.
Completing all daily sales logs and reporting to the director of sales.
Inputting all data and tracking of sales reports into the computer to initialize reports to upper management.
Generating a daily and weekly sales route for each salesman with key accounts highlight list.
Tracking of sales routes and performance.
Started a coffee break job-site call to visit with our customers to insure their satisfaction and loyalty.
Inside & Outside Customer service.
Started a monthly VIP program that choose one single product or vendor to be showcased to our customer, increasing sales.
Conducted weekly and monthly training seminars to fellow sales staff and out customers.
Collaborated on setting up a new improved sales routing system with our sales manager.
Parts Manager
1983 – 1986
Created a Computer Optimum Parts Program to help monitor critical inventory levels to prevent shortages yet control costs and reduce waster.
Created a 5 step tool check in program to build customer loyalty and retention.
Supervised staff of 7.
Customer Service Follow up repair calls system implemented to improve customer relations.
Received and reviewed inbound and out bound shipments for accuracy.
Organized loading dock for salesman to ease pick ups to improve speed and timing.
Pick customer orders that needed to be shipped, contacted customers to insure their package arrived safely.
Created a categorized parts bin system to eliminate wastes, improving efficiency
EMT
1986-2004
Nassau Ambulance 1986 – 1993
Colonie EMS 1991 - 2004
Education
Hudson Valley Community College Associates Degree in Marketing 1985.
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