Manager Customer
Resume:
CARREER OBJECTIVE:
To work independently that would be able to utilize the master of my education and skills and at the same time, acquaint myself with the new techniques and information that would aid my growth and allow me to contribute to the company.
EDUCATIONAL BACKGROUND :
TERTIARY : AMA Computer College, Makati Campus
Bachelor of Science in COMPUTER ENGINEERING
: June 1994 - April 1998
SECONDARY : Colegio Del Santisimo Rosario, Camarines Sur
: June 1991 - March 1994
PRIMARY : San Juan Elementary School, Camarines Sur
: June 1986 - March 1991
PERSONAL BACKGROUND :
Date of Birth : October 28, 1979
Place of birth : Camarines Sur
Civil Status : Single
Citizenship : Filipino
Sex : Female
Height : 5’4
Weight : 110lbs
Religion : Roman Catholic
Language : English, Filipino
WORK EXPERIENCES :
Place/Company : Mama Lucy’s Palutuan – Paranaque City
Position : Receptionist / Supervisor
Date : May 2013 – November 2015
Job Descriptions:
Suggest food and beverages to the guest.
Take food and beverage orders from the guest on the order taking pads.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by manager.
Filling in for absent staff as needed
make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
Communicate to the guest and provide assistance with their queries.
Co - ordinate with the busperson, kitchen staff, to ensure smooth operation and guest satisfaction.
Server food and beverage to the guest as per the course of order.Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Prepare mixed drinks for service to your customers table.
Must have some familiarity with basic cooking skills.
Assist buspersons with stocking and maintaing the resturant par stock levels and side station.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Place/Company : Municipality of Libmanan, Camarines Sur
Position : Budget Office, Administrative Assistant 1
Date : June 3, 2011 – March 2013
Job Descriptions:
Prepares Local Budget Matrix.
Assist in preparing Annual and Supplemental Budget.
Enter data of requests for allotment Release Order of different offices and print the same.
Encode travel orders, voucher and communications.
Render technical assistant on budgetary matters.
Post in the ledger and RAAO the allotment Release Order in Local Budget Matrix.
Post vouchers and payrolls in the RAAO’s of different offices.
Prepares and prints different /related forms in municipality.
Assist in the preparation of the proposed Annual Budget for the year.
Post realignments and reservations based on the letter request of the department concerned.
Place/Company : Bank of the Phil. Island, Makati City
Position : Computer Operator / General Clerk
Date : October 2007 – January 2009
Job Descriptions:
Prepared Billing Statement in all customer card holder nationwide.
Process outgoing and incoming fax.
Pull out / Arrange customer file.
Prepared Monthly Inventory Report in office Supplies.
Assist customer inquiries.
Do all clerical and office works.
Performs other duties and functions as directed bt the immediate supervisor as may be necessary for the efficient operation.
Place/Company : Aristocrat Restaurant, Malate Manila
Position : Secretary / Accounting Staff
Date : November 2004 - 2007
Job Descriptions:
Voucher / check preparation.
Encoding Official Receipt and Delivery Receipt.
Deposit cash / check of Daily Sales and other income.
Prepared monthly Inventory Report.
Compute Payroll, Pay slip, SSS nad BIR daily and monthly report.
Do all secretarial Job/duties.
Interviewed / screen applicants.
Prepared Account Receivable and account Payable.
Prepared Statement of Accounts.
Place/Company : Abbott Laboratory Phil., Edsa Mandaluyong City
Position : Admin Staff / Project Assistant
Date : December 2002 – October 2004
Job Descriptions:
Prepared product presentation using powerpoint.
Assist all product manager during seminar and Medical Representative Training.
Send RX pads, Product manual to all Med. Rep and Area Manager weekly nationwide.
Evaluate Product Sales.
Research, encode and acetate product information.
Encode product monthly report.
Do some office work as directed by the immediate manager/supervisor.
Place/Company : Nestle Philippines Inc.,Makati City
Position : Accounting staff / Encoder
Credit and Collection / Accounting Department
Date : December 1998 – September 2001
Job Descriptions:
Encoding Daily Sales Invoice ( DSI ),Route Cash Invoice (RCI) using AS400.
Received and processed Salesman Remittances report (SRR) including official receipt, Postdated/cash and current check nationwide, cash on delivery (COD).
Encoding Salesmen Handheld Transaction and deposit slip nationwide.
Maintain order nationwide catch all customer, Vendor using Business Planning and Control System generates batch print of Print out. Check and filed Daily Sales Invoice and Remittances.
Encoding Credit and Debit Memo.
Encoding customer database. Editing Customer Numbering System
Encoding and Revising customer files and it’s respective information.
SKILLS :
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Computer Literate, Communication Skills, a Multitasker, I can keep / give all my attention to keeping my superior/office organized. Specialization on how to manage a filing system, track incoming and outgoing correspondence and coordinate the flow of paperwork around the office.
CHARACTER REFERENCES :
Name Occupation Address/Number
LUCIA B. CINCO Manager/Owner Baclaran Pasay city
MARILYN JIMENEZ Municipal Mayor Camarines Sur
CECILE SANBUENAVENTURA Admin. 11 Budget Office
I hereby certify that the above informations are true and correct to the best of my knowledge and belief.
Applicant Signature
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