Administrative Assistant

Michael Washington

*** ******** ***** ************, ** 30215 ● 678-***-**** ● **********@*****.***

Objective

Seeking an opportunity to use my experiences to enhance the success of your company.

Summary of Qualifications & Skills

Ability to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

Strong organizational, interpersonal, planning and communication skills

Able to supervise and coordinate activities of workers

Dependable, can be counted on to get the job done

Excellent at multi-tasking, prioritize work and a quick learner

Microsoft Word, Excel, PowerPoint, Outlook and Internet

Areas of Strength

Customer Service Follow-up File maintenance & Review

Detail & Result Oriented Inventory control Data Entry

Trainer Leadership Problem-solving

Experience

2014 to 2015 Dress Your Meal Fayetteville, GA

Administrative Assistant

Scheduled appointments

Transportation Arraignments

Maintained office files and client information

Scouted locations and procured supplies

General office duties

2012 to 2014 Wal-Mart Alpharetta, GA

DSD/Claims

Processed and maintained reports and files for DSD/Claims and Site to Store (S2S)

Verified incoming and outgoing inventory

Maintained organization of the back room and Hazardous Material areas

Assisted customers, managers, and vendors with inventory questions

2010 to 2012 Wal-Mart Fayetteville, GA

Electronics Sales Associate/Site to Store/Pick up Today

Created shrinkage management procedures and maintained department logs

Picked orders for Pick up Today

Trained others on procedures for Pick up Today and S2S

Analyzed technical requirements of customers wanting to utilize electronic equipment

Trained personnel in knowledge of products sold and day to day procedures

Recommended equipment to meet customer requirements

Maintained stock and completed weekly modular

Processed cell phone contracts

Processed photo orders

Michael Washington Page 2

2009 to 2010 Wal-Mart Union City, GA

Department Manager

Managed, coordinated, supervised and trained employees

Updated modular and assigned employee task

Resolve customer complaints regarding sales and service

Completed and maintained reports and files

Interpreted company policies to workers and enforced safety regulations

Analyzed and resolved problems

2008 to 2009 Wal-Mart Fayetteville, GA

Electronics Sales Associate/Site to Store/Pick up Today

Maintained department logs

Picked orders for Pick up Today

Analyzed technical requirements of customers wanting to utilize electronic equipment

Trained personnel in knowledge of products sold and day to day procedures

Processed cell phone contracts

Processed photo orders

Recommended equipment to meet customer requirements

Maintained stock and completed weekly modular

2006to 2008 Wal-Mart Roswell, GA

Electronics Sales Associate/Site to Store/Pick up Today

Analyzed technical requirements of customers wanting to utilize electronic equipment

Trained personnel in knowledge of products sold and day to day procedures

Processed cell phone contracts

Recommended equipment to meet customer requirements

Maintained stock and completed weekly modular

2006 to 2007 TRC Staffing Atlanta, GA

Urbana Property Management

Receptionist

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific

Answered incoming telephone call, provided information and recorded messages

Filed and maintained records

Provided internet research as needed

Copied information, faxed document and e-mail clients

Carters (TRC Staffing cont.)

Mail Room Clerk

Processed incoming and outgoing mail and daily shipments

Delivered packages and correspondence to appropriate persons

Organized and maintained mailroom records

Answered multiline phone, assisted guest with inquires, and general office duties

Michael Washington Page 3

2005 United State Postal Service Atlanta, GA

Casual HR/Personnel Clerk

Maintained files for exams and hiring

Provided quality customer service, answered multiline phones, created and improved forms

Verified file completion for submission for federal review

Proctored test

Receptionist and general office duties

Education

2008 DeVry University Alpharetta, GA

Course Studies in Business Administration

2005 Villanova University Atlanta, GA

Human Resource Management Certificate

2003 Mercer University Macon, GA

Business Administration & Engineering

Leadership

Boy Scouts of America

Blue and Gold Banquet Coordinator 2015/2016

Coordinate the details of the entertainment and meal for the banquet

Organize Volunteers

Tiger Cub Den Leader 2014/2015

Oversaw Den meetings

Designed and implemented activities for the boys

National Society of Black Engineers (NSBE)

Pre College Initiative (PCI) Co. Chair 2001/2003

Coordinated with the local Elementary, Middle, and High Schools to increase involvement

Coordinated activities through local youths interested in engineering and science fields

Alpha Phi Omega (APO)

Vice President of Fellowship 2002/2003

Organized fellowship building activities for the fraternity

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