Management/ Manager/Engineer

Dear Hiring Manager:

Enclosed please find my resume for your review. The breadth of my expertise covers a wide area of responsibilities including automotive manufacturing, healthcare, IT and employee & project management. I am recognized by colleagues as a hardworking, ambitious team leader and motivator.

I am very interested in your advertised position and your growing company. Please give me a call or email so that we may arrange a convenient time to discuss your exciting opportunity and my related qualifications.

Thank you for your time and consideration.

Sincerely,

Sam Chatterjee

OBJECTIVE/PROFESSIONAL SUMMARY

Automotive Engineer IT Support Healthcare Customer Advocate Project & Employee Management

To work effectively and efficiently to achieve the goals of my employer, while consistently improving my performance to reach the pinnacle of success.

A highly effective leader, mentor and motivator.

Experienced professional with a proven track record in working effectively with all levels of management.

Hardworking team player who is an ambitious, confident, patient, and career-oriented professional possessing high standards of accuracy as an effective listener / communicator with wisdom in handling confidential & restricted information.

Goal-driven with a keen business sense.

Creative problem solver possessing strong interpersonal skills.

Six Sigma Green Belt and lean certified by Middle Tennessee State University.

Well versed in control charts (Upper Control Limit & Lower Control Limit, Trend charts).

PROFESSIONAL EXPERIENCE

February 2014 – Present

Public Relations Officer and President, Master of Science in Professional Science Club

Middle Tennessee State University, Murfreesboro, Tennessee

Interact with companies to coordinate a plant tour.

Coordinate networking events for students that are looking for internships and job opportunities.

August 2013 – Present

Graduate Assistant, Business & Finance Technical Support Services Department

Middle Tennessee State University, Murfreesboro, Tennessee

Support Accounting and Finance Departments with virus-related issues.

Responsible for formatting and putting a new image on the computer.

Service and troubleshoot printers, desktops and laptops.

February 2012 – February 2013

Program Manager (Nissan THaNKS Team)

Nissan North America, Smyrna, Tennessee

Coordinate Cost Savings Proposals with Design Engineering at Nissan (Michigan, Arizona Japan, Mexico)

Interacted with Competitive Engineering Team to compare and implement design related ideas.

Interacted with Styling Team to discuss and implement new ideas.

July 2010 – February 2012

Industrial & Quality Engineer (Power Train, Assembly, Plastics & Stamping)

Nissan North America, Smyrna, Tennessee

Visit the suppliers selected by the Nissan purchasing team and do a four day THaNKS Kaizen activity.

Analyze all the Nissan lines and find out if there is any scope of improvement.

Discuss all the opportunities with the supplier and make an implementation plan.

Work with Nissan purchasing to calculate the piece price savings. (Target cost reduction is $30M annually).

Follow up with Design Engineering (NTC-NA, NTC-MEX and Japan), Process Engineering, SCM, Manufacturing, Logistics, PQE, New Model Team, Parts Arrangement and Inventory Control Team.

Utilized AutoCAD for drafting proposals allowing improved flow with major addition of new sets of specialized equipment.

Established standard time for multiple operations. Reviewed and balanced work load on several workstations.

Redesigned the layout of work stations and improved manpower utilization / OEE improvement.

Collaborated with Supply Chain Management Team to ensure all Tier-1 Suppliers met capacity requirements.

Participated in feasibility meetings related to PCR (Process Change Request) and FSTR (Facility Site Transfer Request).

Recommended new packaging specification for suppliers that significantly enhanced productivity.

Validate and implement the ideas timely to realize a bigger cost savings.

Helped suppliers with Top 5 scrap issues (Brainstorming to reduce scrap by 50%).

Has completed twenty four day Kaizen activities with suppliers that deliver parts to Nissan.

Achieved average cost savings of $ 350,000 per supplier.

June 2010 – July 2010

Safety Engineer Intern

Nissan North America, Decherd, Tennessee

Collaborated with the safety team to gauge noise levels in all areas of the engine plant.

Implemented a noise meter and analyzed data.

Communicated data and recommendations to managers.

Recommended appropriate preventative protection equipment (PPE).

Worked with all management levels to implement changes.

August 2008 – July 2010

Graduate Assistant, Business & Finance Technical Support Services Department

Middle Tennessee State University, Murfreesboro, Tennessee

Assistant to Director of Business and Finance Technical Support Services.

Responsible for sending reports to the bookstore.

Sent Loan Disbursement notification to students.

Supported Accounting and Finance Departments with virus-related issues.

Responsible for formatting and putting a new image on the computer.

Solved all IT-related problems for the Finance and Accounting Department.

February 2007 – May 2008

Resnet Helpdesk Net Tech

Middle Tennessee State University, Murfreesboro, Tennessee

Help all the students living on campus with their computer-related problems.

Service and troubleshoot printers and computers in the Computer Lab.

Install software and hardware when required.

Run scan to remove viruses without formatting the laptops and desktops.

Install Cisco Clean Access Agent and troubleshoot all the sign-in problems.

Check-in and Check-out laptops / desktops in a timely manner and update the database.

August 2006 – January 2007

Team Manager

InfoVision Group, New Delhi, India

Managed team of 20+ including staffing and scheduling.

Presented growth plans to management.

Responsible for creating progress reports.

Coordinated Six Sigma Green Belt training.

Monitored call quality.

Responsible for employee performance reviews and recognition awards.

Planned growth objectives with Senior Management and recommended steps to meet annual targets.

Partnered with the IT Team to improve the call quality and tools that service agents utilize.

May 2005 – May 2006

Customer Advocate Loyalty Leader - Linked Radiology

GE Healthcare, Chicago, Illinois

Provided customer support including managing a team of Field Engineers for timely problem resolution.

Primary point of contact for all IIS critical escalations.

Achieved individual NPS (Net Promoter Score) of 80%.

Successful troubleshooting resulted in higher customer sales and higher customer satisfaction.

Heavy interaction with external clients: HealthTrust Purchasing Group and HCA Healthcare Teams, Physicians, and Nurses.

Heavy interaction with the following internal departments: All GE IIS Field Engineers, Contract Team, Dispatch Team, Zone Operations Managers, Zone General Managers, Online Engineers, GE Parts Team and Parts Analysts, Zone Support Engineers, Applications Specialists, Power and Grounding Champions, Marketing, Site Techs, Support Engineers.

March 2004 – May 2005

Customer Care Team Lead

GE Healthcare, New Delhi, India

Monitored, coached, mentored and trained newly hired customer care representatives.

Heavy communication with Field Engineers and Directors of Service regarding resolution of critical customer issues while supporting the Call Managing and Call Monitoring Teams.

Partnered with Purchase Services and Dispatch Teams to resolve customer issues for equipment from various manufacturers including equipment manufactured by GE Healthcare.

EDUCATION / PROFESSIONAL TRAINING

2013-2015: Master of Science in Professional Science, Middle Tennessee State University

2009-2010: Master of Science in Engineering Technology, Middle Tennessee State University

2008-2009: MBA- Management & Marketing, Middle Tennessee State University

2001-2005: B.C.A. from Birla Institute of Technology, Mesra, Ranchi

2006: Completed GE Healthcare Business Projects, Chicago, IL

2006: Completed Training Regarding Customer Advocacy Processes, Chicago, IL

2010: CPR Training, Smyrna, TN

SPECIALTIES

Lean Manufacturing (Nissan Production Way)

Project Management (Gantt Chart)

Statistical / Root Cause Analysis (SPC)

Six Sigma (Red X)

Error proofing

Quality Systems (Layered Audits)

Product Evaluation and Reliability

Cost Management

Change Over Time Reduction

Planned Maintenance Scheduling

Material Strength Analysis

(Tensile, Yield and Elongation)

Quality Metrics (Cpk)

Control Plan Analysis

Production Supervision

Risk Management and Analysis

Quality Training and Mentoring,

APQP, PPAP, P/DFMEA.

PROJECTS

Completed a six sigma project with Nissan Quality QRQC Team in Smyrna, TN. I worked with all the department managers (Quality) and Directors in Smyrna (Dwight Bowling, David Tribble, Richard Sumner, Mike Ingle, Mike Clemmer and Shawn Williams). The project objective was to do a root cause analysis using the control charts. This was to help understand the positive/negative events impacting trend.

Completed behavioral assessment of the employees working at Smyrna plant with the help of Nissan Safety team.

Completed a current state value stream mapping for the video game process at Asurion. This was to help the Quality Manager do a future value stream map.

Evaluated suppliers based on their quality score, audit score, turnover, distance, commodities and opportunity.

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