Sales Customer Service
Resume:
Sharon Coburn
*** ***** ****** **********, ** ***62 *************@*****.***
Qualifications Summary
Highly personable Customer Service & Inside Sales Professional with over 14 years of experience in account management, and sales processing, in both general office & call-center environments within diverse industries.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Ability to build strong business relationships/partnerships. Listen attentively, and use tact & diplomacy to find common ground for internal & external customers.
Strong multitasking skills.
Proven success understanding, and collaborating with supply chain team.
Five years of extensive working knowledge SAP and SAP Business One with a focus on sales and distribution module.
Self-motivated, outgoing personality, quick learner, works well in a team environment or individually.
Gathered forecast information for key customers for supply chain team.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®).
Professional Experience
Foodmate US, Inc.-Ball Ground GA August 2013-October 31, 2015
Sales Support Coordinator
Communicated with customer and vendors via email and phone on a daily basis regarding quotations and sales order confirmations
Create customer quotations and sales orders
Provide assistance and understanding to customer with equipment manuals
Place orders with factory and other vendors for parts and equipment
Draft reports from SAP as requested. Sales Opportunity Report, Part Usage etc..
Work with sales engineering team on creating customer equipment quotes
Invoiced all customers on a daily basis
Trained new team members on SAP
Created SOP procedures for various SAP functions
Cable Quest-Ball Ground, GA October 2012-August 2013
Sales Engineering Coordinator
As Sales Engineering Coordinator, served as the front line of customer communication for incoming quote requests.
Project Management responsibilities being the central point of contact for the customer
Create and maintain Bill of Materials
Maintain and analyze reports of current open project activity for Sales Engineering team.
Create and update new customers in “Visual” ERP system
Review and verify all incoming purchase orders for pricing and lead time.
Verify and maintain revision levels in engineering master and part maintenance.
Create engineering master for all new cable assemblies
Follow up with customers on submitted quotations
Work with Vendors to source bill of material along with negotiate best pricing and lead time.
Fischer Connectors – Alpharetta, Georgia
May 2002 to September 2011
Regional Account Coordinator-Team Leader (2002 to September 2011)
Team leader of four employees in daily office operations, collaborate with Customer Service Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.
Instrumental in improving customer-satisfaction through suggestion, development, and implementation of new reporting procedures.
Conducted training of all new Regional Account Coordinators.
Consulted with customers daily via, phone, fax, or e-mail regarding the selection of their product.
Prepared a minimum of 10 quotes daily
Updated Maximizer CRM when needed
Key person to support and assist in territory growth of 3 Regional Sales Manager and distributor.
In managers absence served as the back up to servicing and supporting our key accounts.
Assisted in the interview and decision making process of new team members.
Education and Training
Marketing Management Arkansas Tech university Russellville, arkansas
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