Training Microsoft Office

Rachel A. Torres

** ********* ****** ***#*** New York, NY 10038 646-***-**** *************@*****.***

Work Experience

Jaffe & Asher LLP, New York, NY

March 2011 - Present

Client Services Manager

January 2015 - Present

Managing client relations with clients that contribute 60% of company’s annual revenue totaling approximately $2 million -$3 million a month

Supervising Client Services Associates including: overseeing their training and managing their respective workload; monitoring and evaluating performance including timeliness and accuracy of reporting, relaying client’s requirements or feedback to Client Service Associates

Overseeing the planning and scope of all audit engagements

Managing new client reporting requests from initial set-up, to review and creation of training materials

Client Services Liaison

January 2013 - January 2015

Standardized ad-hoc request process to expedite and improve accuracy of responses

Formalized and streamlined change – management process to ensure compliance with state and federal laws as well as client requirements

Aided in client retention by enhancing audit processes

Generated monthly client presentations

Project – managed client requests and facilitating inter-departmental communication

Managed new client reporting requests including: initial set-up, quality control, submission and creation of training materials.

Paralegal

March 2011 – January 2013

Drafted judgment enforcement documents including: information subpoenas, executions and garnishment documents.

Sorted incoming correspondence returned information subpoenas and correspondence from sheriffs and courts entered all relevant information into case management system

Designed and edited mail merge templates for enforcement documents

Created reference documents, including process flow charts, court information and fee schedules

Developed training presentations covering general training and report specific manuals

Produced spreadsheets for calculating costs and interest

New York City Parks and Recreation, New York, NY

June 2006 – March 2011

Playground Associate

Registered new recreation center members, enrolled members in classes and programs

Worked as receptionist and phone operator at recreation center

Prepared membership spreadsheets and activity attendance reports

Assisted with child and teen programs and created academic enrichment, art and fitness programs

Managed park schedules, took payments and generated permits in central Manhattan permits office

Education

2005 to 2009

Union College, Schenectady, NY

90 credits towards B.A. in Mathematics with a Minor in Classics

Eta Sigma Phi – National Classics Honor Society

2001 to 2005

Phillips Exeter Academy, Exeter, NH

Honors Classes: AP Chemistry, AP Calculus, AP Statistics, AP U.S. History, Advanced English

Key Skills

Excellent computer skills including proficiency in Microsoft Office Suite.

Strong interpersonal skills as well as leadership and collaborative skills.

Excellent research and analytical skills.

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