Sales Training

Donald R. Osborne, Jr., EdD

phone: 317-***-**** website: ThinkThenLead.com

e-mail: ***@*************.*** LinkedIn as: Dr. Don Osborne

EXECUTIVE PROFILE

Doctorate (EdD) in Organizational Leadership; MA in Advanced Leadership Studies; MA in Counseling

Senior corporate trainer overseeing evidence-based instructional design for training programs, individual and team leadership development and executive coaching; expertise in adult experiential learning

Nineteen years in higher education (adjunct and full-time) serving as an Instructor, Assistant Professor, Department Head, Area Chair, Associate Dean, and Director of Education

Organizational development consultant providing organizational culture analyses, designing employee engagement and change management initiatives, leadership development, corporate training and coaching

Behavioral Health Counselor to over 1,000 individual clients and families; FBI-trained crisis negotiator

SELECTED ACHIEVEMENTS

oPerformed two years of quantitative research across the USA and Canada on training design, training delivery and outcomes of a leadership development training program

Result: Original research was lauded as adding to the academic body of knowledge about transformational leadership training and was the basis for my doctoral dissertation

oUsed classic change management strategies working with student groups, faculty, staff and the community to develop a significantly more positive culture on a troubled college campus.

Result: Polled students and community participants willing to refer friends and relatives to the college increased 18% within six months.

oSold largest sales training program in the history of the most successful Dale Carnegie Training franchise in North America; provided follow-up coaching in sales call centers

Result: Following the delivery of the multi-state extended sales training process, client company’s sales increased 14%.

oChanged the way “hybrid” students who were enrolled in both online and on-campus classes were oriented and tracked, and in the communication processes with students at Virginia College in Greenville, SC.

Result: Within two academic terms, hybrid student retention rose 23%.

oDeveloped leadership skills of an individual executive with Eli Lilly, Inc., an international multi-billion

dollar pharmaceutical company.

Result: Invited to become contracted executive coach for professional development.

oContracted to consult with 55 top managers of Whites Construction, a $450 million corporation.

Result: Engaged corporate leaders from different divisions to collaborate for the first time, resulting in uncovering $11 million in savings without laying off any personnel or making any capital investment.

oAs Crisis Negotiator for the Grant County, Indiana Sheriff’s department, persuaded gunman near an elementary school to surrender to the S.W.A.T. team; arranged for gunman to be psychiatrically assessed.

Result: Violence was avoided and disturbed individual was provided appropriate care.

PROFESSIONAL EXPERIENCE

Owner / Independent Consultant, Think Then Lead Columbia, SC & Indianapolis, IN 1/2011 to Present

Conduct organizational culture analyses and needs assessments, especially as they may relate to employee engagement, retention issues, professional development and training needs; I design and provide organizational development solutions including vision-casting, strategic planning, leadership and team development, change management, career path and succession planning, training and executive coaching

Director of Education, Remington College Columbia, SC 3/2010 to 12/2010

Performed functions of both Academic Dean and Dean of Students; responsible for all academic functions,

including hiring / developing faculty, student services, curricula, registrar’s office, and library; successfully led

campus through independent accreditation process; increased average daily student attendance by 5%

(I left this position due to a conflict with the college regarding an ethics charge against the institution.)

Associate Dean, Virginia College of Greenville Greenville, SC 8/2009 to 2/2010

Evaluated all faculty and 249 academic courses; with senior leadership team developed three-year strategic plan;

led committee to re-write Institutional Effectiveness Plan; developed retention tracking process; participated in

successfully preparing college for independent accreditation

(I left this position to accept an offer from Remington College which placed me much closer to my parents for

whom I was becoming a primary caregiver.)

Regional Manager, Dale Carnegie Training of South Carolina LLC Greenville, SC 4/2008 to 7/2009

Responsible for all consulting and training services to corporate clients; designed and delivered tailored training

programs for executives and their employees; provided professional development programs; supervised and

mentored trainers

(I left this position as the recession hit the region and corporate training and consulting opportunities declined.)

Corporate Solutions Consultant, Dale Carnegie Training of Indiana Indianapolis, IN 7/2005 to 3/2008

Corporate consultant and executive trainer; provided training solutions to corporate clients on leadership,

management processes, communication and human relations; coached executives to achieve optimum

potential, engage employees and manage change; specialized in employee retention initiatives

(I moved to South Carolina in order to be nearer to my aging parents in March, 2008.)

Area Chair, University of Phoenix Indianapolis, IN campus 11/2003 to 10/2007

Chaired Health Services academic area; developed new academic program not previously offered at the

Indianapolis campus; recruited, supervised and mentored department faculty; served on Academic Affairs

Committee; instructed adult students in healthcare management

Director, Outpatient Services, Behavioral HealthCorp Kokomo & Plymouth, IN 8/2002 to 5/2005

Managed all outpatient services for private behavioral health care organization with multiple locations;

responsible for physician recruitment, location of new offices, business development, compliance,

risk management, and all day-to-day operations; had P & L responsibility for all outpatient services;

increased earnings (EBITDA) by 236%; served on executive management team for psychiatric hospital

Department Manager, Center for Mental Health Anderson, IN 9/1999 to 7/2002

Managed Addictions Counseling department as well as the Emergency Services department for a community mental health center with over 3,000 active clients; provided direct services and supervised therapists; designed therapy programs; wrote one of only three $3 million federal staffing grants approved nationally

Owner of Counseling/ Consulting Firm, Osborne Associates Marion, IN & Dearborn, MI 1/1990 to 8/1999

Recruited / supervised professional staff; consultant to corrections, law enforcement, hospitals, public and private schools and businesses; designed and provided counseling and training programs; developed Student Assistance Programs for thirteen schools; provided Employee Assistance Program for major industrial plant

Department Coordinator, Indiana Wesleyan University Marion, IN 9/1983 to 12/1995

Designed curriculum and developed a new academic department which grew to offer Associate’s, Baccalaureate and Master’s degrees; wrote department manual and nine new college courses; chaired department for three regional campuses as well as the main campus; recruited, supervised and mentored faculty, taught classes, advised students, and served on Faculty Senate.

CEO, Jonah Institute Marion, IN 10/1982 to 10/1988

Founded a private psychiatric specialty hospital and served as its CEO; led the institution through JCAHO accreditation and achieved financial break even for investors by the end of the second year. The hospital successfully served a troubled population and drew referrals from Chicago, Detroit and Indianapolis. After five years of operation, sold the hospital to a private health care system.

(Prior employment was in behavioral health counseling, sales and sales management and industrial engineering.)

EDUCATION, CERTIFICATIONS & MEMBERSHIPS

Doctor of Education (EdD) in Organizational Leadership, Indiana Wesleyan University

Master of Arts (MA) in Advanced Leadership Studies, Indiana Wesleyan University

Master of Arts (MA) in Counseling, Psychology major, Pepperdine University

Bachelor of Arts (BA), History/German, East Carolina University

Certified by Dale Carnegie & Associates, Inc. to instruct in the areas of:

Leadership Training for Managers

Sales

Effective Communication and Human Relations (The Dale Carnegie Course)

Certified by Indiana Counselors Association on Alcohol and Drug Abuse as:

Certified Alcohol and Drug Abuse Counselor IV

Member of Rotary International

Member of College Wesleyan Church, Marion, Indiana

PUBLICATIONS

(2011) In Search of a Universal Transformational Leadership Development Training Program for Diverse Leaders: The Efficacy of the Dale Carnegie Course. Marion, IN: Indiana Wesleyan University

(2012) The Probable Future: You Can Predict it & You Can Change it. Charleston: CreateSpace

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