Customer Service Sales

Professional Summary

Skills

Work History

ASHFAQUE AHMED

***-** **** **, *********, New York 11426 • Home: 516-***-**** • Cell: 516-***-**** • ****************@*****.***

Dedicated Store Manager with more than 20 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Excellent customer service skills

POS systems

Customer relations

Merchandising

Strategic thinker

Store displays

Staff training and development

Customer-oriented

Goal-oriented

Detail-oriented

General manager, 01/2013 to Current

CVS Caremark – 68-17 bay parkway brooklyn ny

Promoted from Team Leader to Assistant Manager with3 months. Interviewed job candidates and made staffing decisions. Managed staff of 50 sales associate, 10 team leaders and 5 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Increased sales volume by 7% in less than 1 years. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Retail manager, 06/2011 to 12/2012

Bed bath and beyond – downtown manhattan

Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Answered customer questions regarding store merchandise, department information and pricing. Organized store merchandise racks by size, style and color. Ran markdown reports, managed store replenishment and analyzed buying reports. Created visual marketing and styled window displays. Assembled promotional displays, including quarter and full-size point of purchase displays. Conferred with store managers to obtain information about customer needs and preferences. Set and recommended mark-up rates, mark-down rates and selling prices for merchandise. Completed stock orders and managed inventory levels. Supplied daily support to the buyer and assistant buyer. Planned and coordinated the availability of products for advertising and promotion purposes. Organized and tracked departmental receipt flow for new and reordered merchandise. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Rotated manufacturer products as needed.

Loaded and unloaded merchandise using a ladder and pallet jack. Educated employees on new merchandise during seasonal workshops. Education

Accomplishments

Certifications

General manager, 03/1999 to 05/2011

Duane reade – manhattan and queens

Generated repeat business through exceptional customer service. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Trained and developed new associates on POS system and key sales tactics. Completed profit and loss performance reports.

Increased profits through effective sales training and troubleshooting profit loss areas. Scheduled and led weekly store meetings for all employees. Examined merchandise to verify that it was correctly priced and displayed. Reordered inventory when it dropped below predetermined levels. Assigned employees to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits.

Interviewed job candidates and made staffing decisions. High School Diploma: 1993

New town - queens ny

Exceeded monthly store sales goals 8 months in a row.

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