Customer Service Manager

James Gutierrez

Mailing Address: P.O.BOX **** Chicopee Ma. - 01014

Crescent Drive, Chicopee, Ma. -01013 Mobile: 413-***-**** - Email: ********@*******.***

PROFILE:

Seasoned Professional with 25 years of experience in Customer Service, 20 years in Retail.

8 years in child care development.

Excels in Community/ Public Relations, Marketing, Diversity, Seasonal trends, Strategic planning, Generating New Sponsorships, Talent Development and Management.

Facilitate associate development, Financial growth, Community involvement, Customer Relations, Athletic & Facilities/Youth Development Professional/Outreach and Sponsor partnerships.

EXPERIENCE:

Sports Director/Teen Manager/ Facilitator

Administrative and coaching experience with knowledgeable of team sport’s rules and regulations; good organizational and communication skills; and ability to work cooperatively with others and have the ability to recruit players and coaches for all sports.

Recruited, interviewed, hired, developed, ensured training of all personnel and guided all associates to grown their ability to advance within the company.

Contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions.

Developed a unique, goal-centered, self-motivated, Implemented and monitored a productive work program that teaches meeting production deadlines, Improving productivity reducing costs the well-trained, dedicated to make running a profitable business easier organization and well efficiently.

Mentor for teens with the Sheriff’s department and court assessment team to find solutions on how to improve the lives of our young adults.

The Athletic Directors manages and implement the athletic program and afterschool program with facilitating pre-designed and national programs. Manages rentals, provides facility maintenance as needed, sets up for and plans events, and directs athletic activities and team sports in the afterschool, teen and team programs. These programs should be centered on youth sports, health and fitness and good character.

EMPLOYMENT:

01/09 – 06/30/15 Boys & Girls Club of Chicopee

Position: Sports Director/Teen Manager

Administrative Recruited, interviewed, hired, developed, ensured training of all personnel with their ability to advance within the company. Mentor for teens with the Sheriff’s department and court assessment team. Manages and implement the athletic program and afterschool program with facilitating pre-designed and national programs. Rentals, provides facility maintenance as needed, plans events, and directs athletic activities and team sports in the afterschool, teen and team programs. Responds to service requests, coordinates resources and implements the set up and take down of furniture and equipment for parties and community events.

EMPLOYMENT:

11/2010 – 01/2012 Home Depot - Distribution Center, Westfield Ma.

Position: Overnight Replenishment team/ Merchandise Sorter / Shipping & Receiving

Re-stocking sold Items on sales floor and shelf space, operating heavy machinery / forklift /electric pallet jack to move from one place to another, to provide customer service, shipping and receiving for stores orders

EMPLOYMENT:

09/2003 – 05/2010 C & S Wholesale Warehouse, Westfield Ma.

Position: Selector / Training Supervisor / Forklift operator/ Shipping & Receiving

Selection of food orders place by the costumers, secure wrapping merchandise to be loaded onto trucks/ to secure the loads with correct paper work and locks. Training of new employees about safety, introducing them to the surrounding of the work force, showing new employees step by step what it is that they will be doing and to make sure that they understand 100% the importance of safety first. Operating heavy machinery to retrieve items from overhead storage and unloading of new arrival of merchandise.

EMPLOYMENT:

Replenishment Associate Target Corp., Holyoke, Ma. 11/2001 - 05/2003

Pantry/ Department Manager Big Kmart. Holyoke, Ma. 06/1995 - 04/2001

EDUCATION:

Career Point/ Holyoke Community College GED 2010

REFERENCES:

Carl Ingram:

ACAG/CTE Coordinator

617 Montgomery Street #1, Chicopee ma. 01020

Mobile 413-***-**** Email: *******@********.***.**.**

Juan Santiago:

Store Manager

Party City, Enfield Ct.

Mobile 413-***-**** Email: *************@*******.***

Daniel Woodill:

Recreation Supervisor

City of Chicopee - Parks & Recreation Department 687 Front Street, Chicopee Ma.

Mobile 413-***-**** Email: ********@**********.***

Contact this candidate