Receptionist

Nancy B. Dela Pena

Work Experiences:

Data Entry August 2014 – November 2015

Information you work with might be text based or numerical. It could be paper-based information that needs logging into spreadsheets or databases.

Update and maintain information on computer systems and in archives.

An ability to work fast (but without mistakes)

Good attention to detail

Customer Service Industry (Business Process Outsourcing) January 2011- April 2012

Business process outsourcing or BPO is a growing industry in the Philippines. In 2011 the Philippines was the country with the highest number of employees at call centers, with about 400,000

Prepares for customer inquiries by studying products, services, and customer service processes.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Records customer inquiries by documenting inquiry and response in customers' accounts.

Improves quality service by recommending improved processes; identifying new product and service applications.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed

Venetian Hotel Macau

Nowhere else in Asia will you find the finest in luxury suites, world class shopping and irresistible dining. Venetian Macao recognitions of commitment in high standards of service excellence in accommodation, dining spa, retail, entertainment and more. It has been also known as the Best Hotel in Macau in Destin Asian Magazine’s 10th readers’ Choice Awards and Best Luxury Resort by Travel + Leisure India & South Asia

Position: Manager in Trainee (Boca Tapas and Wine Spanish Restaurant) October 2009- August 2010

Daily Sales Report

Monthly and Weekly Inventory Monitoring

Attends Weekly Operational Meeting

Position: Floor Supervisor Trainee (Fogo Samba Brazilian Steakhouse) June 2009-October 2009

Inventories are prepared for daily monitoring of consumptions and ordering purposes.

Successfully managed staff and resources within budget

Monitoring consumptions and make sure all transactions are encoded in the micros before or during operation

Observing my trainer in doing managerial task.

Responsible for opening and closing of store and daily bank deposits.

Position: Supervisor (Don Gelato Ice Cream Parlor and Tea Shop) September 2008- June 2009

Responsible to train new team members

In charge to deposit the daily sales to the authorized bank in a daily basis except weekends

Monitoring of each staff’s growth and improvement

Responsible to check each department’s order and confirm it with the Managers

In charge of departmental administrative duties, e.g. scheduling, Standard Operating Procedure implementation

Prepared Daily Sales Reports and doing other managerial duties

Position: Junior Waitress Fogo Samba, Brazilian Steakhouse September 2007- September 2008

Inform customers of daily specials.

Prepare checks that itemize and total meal costs and sales taxes.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Educational Background:

St. Michael’s College

Iligan City, Roxas Avenue

Commerce Banking and Finance

June 2001- March 2005

Personal Background:

Status: Married (separated)

Citizenship: Filipino

Birthday: September 11 1983

Religion: Roman Catholic

Height: 5’6 1/2

Weight: 50 kg

Gender: Female

Contact Number: 093********

Email add: ***********@*****.***

TRAINING

University of Cebu (2010)

Maritime Education and Training Center

BASIC SAFETY TRAINING

PERSONAL SURVIVAL TECHNIQUES

FIRE PREVENTION AND FIRE FIGHTING

ELEMENTARY FIRST AID

PERSONAL SAFETY AND SOCIAL RESPONSIBILITY

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