Manager Customer Service

Djimi, Korei

****-*** ***, **********, *****, Y*A 1J8

Tel.: 437-***-****

Email: ********@*****.***

I am an open-minded team player, known for my reliability, punctuality and flexibility who can easily adapt to any environment.

Spoken, read and written languages: French, English (bilingual)

Computer knowledge: MS Windows, Internet

Education

Bachelor’s degree in political science 2014

York University, Toronto, Ontario

College diploma in business administration, with a focus on human resources 2003

Institut de formation professionnelle, Mont-Royal, Québec

Additional training

Training on safety, monitoring and guarding commercial, industrial and residential facilities 2007

Nighthawk Security Academy, Toronto, Ontario

Training courses on strategies, tactics and intelligence of military operations 1995

US Army Engineer Officer Advanced Courses, Fort Leonard Wood, Springfield, Missouri

Training courses on command, communication, an leading of military operations 1988

US Army Engineer Officer Basic Courses (EOBC), Engineer Base, Virginia

Baccalaureate in French Language (equivalence-high school diploma in Canada) 1985

Ndjamena University, Chad

Work history

Customer service

Cashier

7-11

Regina, Saskatchewan August – Sept. 2014

Estevan, Saskatchewan Sept. – Dec. 2009

- Welcomed and greeted customers at the store entrance.

- Provided quality service.

- Helped clients fill their cars with gas.

Coordination – logistic support March – Sept. 2009

Connexus Arts Centre, Regina, Saskatchewan

- Maintained and ensured that all material resources (cafeterias, meeting room floors and all equipment for graduation ceremonies, speeches, various performances and other tourism meetings) were consistent and in order.

Assistant manager Sept. 2006 – Sept. 2008

Studio City Rental, Toronto, Ontario

- Took orders for building material for film production sites by other companies.

- Supervised deliveries and loading of trucks.

- Received and cleaned material coming back from the sites and labelled it to put on shelves.

Cashier - assistant manager Dec. 2002 – Nov. 2004

Petro-Canada, Montreal, Quebec

- Welcomed and greeted customers at the store entrance.

- Provided quality service.

- Helped clients fill their cars with gas.

Administration and Supervision

General Manager April 1997 to August 1999

Chad Road Engineering (GRT)

Ndjamena, Chari-Baguirmi, Chad

- First manager of the para-governmental organization GRT.

- Planned, organized, managed and supervised staff, material and buildings, financial operations, road and airport projects with a combined civil and military staff of between 850 and 1,500 people.

Technical director October 1995 to April 1997

Chad Road Engineering (GRT)

Ndjamena, Chari-Baguirmi, Chad

- Developed, planned and presented all material, physical, moral and financial resources at my disposal to acquire and implement projects won or directly awarded through international, national or regional tenders.

General coordinator February 1990 – April 1992

Chad Road Engineering (GRT)

Ndjamena, Chari-Baguirmi, Chad

- Coordinated and supervised all building activities of facilities, roads and airports and other GRT business platforms.

- Verified calculations, and plan and work execution formulas.

- Monitored work progress and reported activities to the administration chain.

Site manager Feb. 1988 to Dec. 1990

Chad Road Engineering (GRT)

Faya-fada, BET, Chad

- Structured, organized, managed, controlled and executed road, airport, platform and school construction projects.

- Supervised topographic measurements, excavation and loading work (clearing, scarification of the subgrade, watering, compaction, backfilling, etc.).

- Managed and revised the maintenance of different categories of machinery and equipment necessary for the building of roads, airports and platforms.

- Managed, coordinated and supervised groups brought and filled material, machinery and staff (civilian and military) at the end of each project finalized.

Chief of Border Customs Oct. 1985-Nov.1986

Direct & Indirect Customs Services

Bol, Lake-Chad, Chad.

-Controlled and insured Border, direct and indirect Customs Services

-Coordinated and supervised incoming and outgoing goods and services

-Give order and Mission to the Customs Patrol Brigade for fighting against frauds within importation and exportation of Goods and Services such as animals, equipments, and materials

-Insure and supervise the maintenance and regularity of the Customs documentation such as Customs Declaration, Bookkeeping, and Fiscal Tax Clearance

-Insure the transfer of the payments revenue from Customs Services to the finance tax collector

-Centralize all Goods and Services, such as animals seized as fraudulent within the border, put them in the animal pound, then make auction sale after three times of extension of time limit for a release deadline vs. forfeit and amend + ordinary Customs tax rate against fraudulent activities.

-Visited and inspected all Customs posts throughout the whole zone of Kanem and the Lake-Chad.

References

Available upon request.

Contact this candidate