Customer Service Manager

Career Summary

Consistently exceed corporate expectations while directing a production format replete with flexibility for modification and accountability of performance. Deliberately control all aspects of operations to ensure maximum efficiency and profitability goals are achieved while accentuating precision of workmanship and safeguarding standards of excellence.

Skills

Microsoft Office Suite / automobile appraisal / strategic planning / cost projections / resource allocation / influential communication / project manager / quality assurance / fiscal accountability / logistics coordination / trend forecasting

Professional Experience

Enterprise Holdings – Group Certification Supervisor August 2010 – October 2015

Accomplished superior customer service scores by consistent implementation of corporate standardization guidelines

Ensured optimal cost control and production efficiency by appraising hundreds of potential units every month

Surpassed annual corporate production time lines by 12-18% by generating tracking forms and spreadsheet reports

Achieved 7-12% improvement over average unit costs by responsible distribution of the $1.2-1.5 million budget

Supported annual sales targets of 15% by composing realistic production goals for station managers and line crews

Increased output effectiveness by establishing the framework for multiple entities to perform station assignments

Streamlined communication by strategic correspondence with 4-8 direct staff, 5 station managers, and 20+ vendors

Elevated quality assurance standards by scrutinizing the effectiveness of supply chain management techniques

Enterprise Car Sales – Reconditioning Coordinator June 2003 – July 2010

Inspected individual units to determine scope of work and evaluated estimates to verify accuracy of repairs

Served as liaison with internal mechanical facilities and external dealerships to expedite repairs on affected units

Directed station managers regarding production goals and performed quality control inspections to verify compliance

Managed on-line market presence by uploading photographs and organized the daily movement of completed units

Enterprise Rent-a-car – Assistant Manager April 2001 – May 2003

Instructed, trained, and directed employees regarding effective sales techniques and corporate operational goals

Enforced qualifying procedures, managed inventory adjustments, and orchestrated business development strategies

Scrutinized P/L analysis reports, implemented fiscal enhancements, and coordinated logistics for transporting clients

Enterprise Rent-a-car – Manager’s Assistant/Management Trainee June 2000 – March 2001

Produced exceptional sales and referral numbers while consistently demonstrating effective customer service skills

Maintained daily customer callbacks to guarantee accurate billing and contacted delinquent accounts for payment

Education

Auburn University B.A. Degree – Political Science Magna Cum Laude

Contact this candidate