JENNIFER

A.

JOY

Cell:

***- ***- ****

E- mail:

acsqzl@r.postjobfree.com

SUMMARY Passionate

strategist;

Strong

leader

with

a

solid

project

management

and

operations background.

Experience

planning

and

positioning

a

portfolio

of

Oncology

Programs

and advancing

service

lines,

building

Comprehensive

Cancer

Centers

of

Excellence EXPERIENCE

Litigation

Services

-

Southern

California

Region

02/2015-

10/2015 Director

Of

Operations

Hutchings

Court

Reporting

was

established

in

1953

and

became

a

legacy

member

of

The

LIT Group

in

2012.

Managed

the

final

consolidation

to

Litigation

Services

Headquarters

in

Las Vegas,

NV,

including

five

offices

in

Southern

California. o Responsible

for

the

oversight

and

strategic

direction

of

sales,

scheduling,

production, billing,

video/trial,

interpreting

and

corporate

and

customer

service

departments o Reviewed

financial

strategy,

budget,

cost

controls

and

the

commission

calculation o Presented

initiatives

and

policies

aligned

with

corporate

operations

of

LIT

Group o Maintained

lasting

relationships

with

clients

and

existing

independent

contractors o Identified

key

partnerships

and

strategic

acquisitions,

creating

task

lists,

timelines, analyzed

financials,

purchasing,

procurement

and

acquisition

contracts Consultant/Contractor

-

Las

Vegas,

NV

06/2013-

02/2015 WellPoint/Anthem

MSO

Division

WellPoint

merged with Anthem, Inc. in 2014. Assigned to a group of four physician offices with 20 providers on the ‘Executing Planning Committee’. Managed new key initiatives including: review of existing referral system, FMV and contractual relationships for physicians, subspecialty program expansion and joint venture relationships, staffing, ancillary,

facilities

and

technology

assessments. o Project

Managed

a

team

to

assess

strategic

objectives

to

increase

membership o Analysis

of

clinical

budgeting,

physician

contract

specifications,

cost

estimates,

staffing matrix

and

patient

satisfaction

o Created

a

support

process

flow,

streamlining

corporate

company

standards,

including: scheduling,

prescription

refill

management

and

the

medical

record

infrastructure o Built

relationships

with

all

physicians

and

leadership,

assigned

tasks

and collaboratively

drafted

new

policies

and

procedures Insight

Oncology-

Nevada

Inc.

-

Las

Vegas,

NV

10/2010-

06/2013 Change

Management

Consultant-

Finance

Division

03/2012-

06/2013 Insight

is

a

Healthcare

Management

Company,

hired

by

the

UC

San

Diego

Healthcare

system to

manage

Nevada

Cancer

Institute,

a

free- standing

cancer

treatment

hospital

in

Las

Vegas, purchased

out

of

bankruptcy

by

UCSD.

UCSD

has

since

closed

the

cancer

center. o Managed

projects

to

foster

change

management

within

each

clinical

and administrative

departments

o Successfully

designed

an

electronic

accounting

process

flow

system,

managing

$45M bringing

a

cancer

center

out

of

bankruptcy o Oversight

of

a

team

of

accountants,

clinical

trial

and

revenue- cycle

staff o Drafted

and

analyzed

financial

reports,

department

budgets

and

management

metrics o Liaison

with

physicians,

UCSD

officers,

clinical

staff,

outside

auditors,

and

vendors Insight

Oncology

Inc./Int.

-

Rancho

Mirage,

CA 10/2010-

03/2012 Business

Office

Coordinator

o Developed

feasibility

studies

for

existing

oncology

programs

and

free- standing proposals

for

investors

strategies

and

marketing

plans

for

cancer

programs,

nationally and

internationally

o Specific

project

assessments

including:

Imaging

Centers,

Telehealth,

Comprehensive Cancer

Centers,

Surgery

Oncology,

Radiation

Oncology,

Breast

Cancer

Centers

and BMT

Programs

o Simultaneously

executed

multiple

roles

with

each

project,

creating

timelines

with

each client’s

strategy

teams,

assessing

staffing,

patient

demographics,

spacing

and

financials o Managed

the

accounting

and

contributed

to

business

growth,

across

three

of

IO’s consulting

companies

Acclaim

Property

Management-

Rancho

Mirage,

CA 10/2009-

10/2010 Property

Manager

o Developed

financial

reports

for

250

residential

and

commercial

clients o Contractor,

client,

vendor

and

tenant

management o Scheduled

move- in

and

move- out

procedures

and

exterior/interior

remodels Merit

Property

Management

-

Palm

Desert,

CA HOA

Assistant

Manager

04/2006-

04/2008 o Collaborated

with

the

Board

Members

of

multiple

communities

and

vendors, maintaining

an

excellent

rapport

with

HOA

members

and

vendors o Reviewed

landscape

proposals

for

a

portfolio

of

HOA’s

in

the

Coachella

Valley

Region o Implemented

community

policies

and

guidelines,

drafted

letters

and

provided

a

point of

contact

for

homeowners

in

violation EDUCATION

Bachelor

of

Arts

-

California

State

University,

San

Bernardino

Spring

2009 Business

Management,

Magna

Cum

Lade ADDITIONAL Microsoft

Windows

XP

Microsoft

Office

XP

Professional,

including

Word,

Excel, SKILLS PowerPoint;

MAC

systems,

QuickBooks,

Visio,

Basecamp,

PR/social

media

marketing,

and Intermediate

Spanish

PROFESSIONAL HFMA

and

ACHE

Member,

American

Cancer

Society;

United

Blood

Donor-

Angel

for

Life ORGANIZATIONS Program;

Greener

Pastures

Charity

and

Pedal

Palooza

Volunteer

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