Customer Service Manager

EBONY L. ROBERTS

215-***-**** LinkedIn.com Address **************@*****.***

CAREER SUMMARY: Kaplan University Associate of Applied Science in Paralegal Studies graduate with customer service and administrative support experience looking for entry level paralegal/legal assistant position.

FORMAL TRAINING AND EDUCATION

Associate of Applied Science in Paralegal Studies Kaplan University 2015

RELATED COURSEWORK

Law & Legal Profession Legal Terminology & Transcription Civil Litigation

Legal Research Legal Analysis & Writing Juvenile Delinquency

Criminal Justice System Legal Ethics Legal Technology

ACCOMPLISHMENTS IN RELEVANT SKILLS

Legal Assistance

• Verified and examined information and accuracy of mortgage loan applications

• Interviewed loan applicants to obtain personal and financial data, and assisted in completing applications.

• Research legal cases using Westlaw Legal Solutions software.

Customer Service

• Contacted customers by mail, telephone, or in person concerning acceptance or rejection of mortgage loan applications; responded to client questions.

• Provide routine individualized healthcare to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility.

Administrative Support

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

• Performed bookkeeping work, including posting data or keeping other records.

• Managed daily office activities of a busy addiction, treatment and recovery center, and mortgage broker organization.

EMPLOYMENT HISTORY

House Manager Aid NH Services, Philadelphia, PA Nov 2014 – Present

Support Aid Barbers National Institute, Philadelphia, PA Jan 2013 – Jul 2014

Home Health Aid Always Best Care Senior Care, Bristol, PA Sep 2011 – Dec 2012

Admin Assistant Northwestern Mortgage Group, Collingdale, PA Mar 2005 – Mar 2010

Admin Assistant Gaudenzia, Inc., Philadelphia, PA Mar 2001 – Mar 2005

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